StrideOn Reviews 

295
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff, prompt delivery services, and the practical design of the mobility aids that greatly improve daily life. Many people note that the equipment is lightweight, simple to assemble, and provides much-needed independence during difficult physical recoveries. Reviewers emphasize how these devices make getting around the house and running errands much easier compared to traditional crutches. Some reviewers were not happy with unexpected delivery delays, courier issues, or the pressure felt during the upselling process. A few consumers highlighted frustrations when courier promises were broken or when dealing with unexpected commercial pressures after hiring.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing it as a game changer during recovery. Consumers... See more

Service

Users describe positive interactions with service, highlighting professional and organised support throughout... See more

Delivery service

People report positive experiences with delivery service, noting quick arrivals and smooth collection... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the entire process.... See more

User experience

Customers report positive experiences with user experience, highlighting how the knee scooter provides... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented the Strideon, after ankle surgery, and it was a complete game changer. I had previously (in 2012), been loaned something similar by a hospital, so knew it existed. The staff were fantastic,... See more

Company replied

Rated 5 out of 5 stars

I was recommended the knee scooter from my physio & it has proved a game changer for me as crutches & zimmer was not possible, easy to ride on, comfortable & a big plus was being able to easily fold... See more

Company replied

Rated 5 out of 5 stars

I'm so grateful to StrideOn. When I broke my ankle I had little or no mobility. I found the company online and completed a simple order form . For an extremely reasonable rental price a Knee Scooter w... See more

Company replied

Rated 5 out of 5 stars

I have used this company twice in the last 2 years and the service is always excellent. The stride on is brilliant to use and gave me so much more confidence to go out rather than using crutches. Reci... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

StrideOn is a UK-based company that provides innovative mobility products to help people regain their independence and freedom of movement. Our flagship products, the StrideOn and Orthomate Knee Walkers, also known as Knee Scooters, are the best in the UK and Europe, providing a superior alternative to traditional crutches. Our Knee Walkers have been approved by the NHS, which is a testament to their quality and effectiveness. With our products, customers can regain their freedom and independence, without the inconvenience and discomfort of crutches. At StrideOn, we understand that mobility is key to living a fulfilling life. That's why we are dedicated to providing high-quality products that are designed to meet the needs of our customers. We strive to provide exceptional customer service, ensuring that our customers have the support they need throughout the process of selecting, purchasing, and using our products. Quite often, foot/ankle patients or our customers with an unexpected injury want us to act fast. We are agile enough to ship our Knee Scooters to arrive anywhere in the mainland UK on the next business day as long as we get the order by 2:30pm. Our mission is to help people regain their freedom and independence, enabling them to live life on their own terms. We are proud to offer innovative and effective solutions to mobility challenges, and we are committed to helping our customers achieve their goals. If you are looking for a superior alternative to crutches, look no further than StrideOn.


Contact info

4.9

Excellent

TrustScore 5 out of 5

295 reviews

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4.9

All reviews

(295)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

A huge Thank you!

A huge thank you for the rental of the brilliant knee scooter!.
From my initial phone call to Strideon I have had nothing but friendly advice. The Scooter was very easy to assemble with great instructions and it has been totally invaluable for the two weeks I was non weight bearing after a tendon reconstruction surgery.
Many thanks to the Strideon team!

5 January 2026
Unprompted review
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Reply from StrideOn

Thank you Jane, for taking the time to share your experience with others and leaving a lovely review. We are absolutely delighted that our Knee Walker was such a positive experience for you. All the very best wishes for the rest of your recovery.

Rated 5 out of 5 stars

Stride on made the process of hiring…

Stride on made the process of hiring very easy and straightforward. No hidden costs.

1 December 2025
Unprompted review
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Reply from StrideOn

Thank you for taking the time to share your experience with others and leaving a five star review. All the very best wishes for the rest of your recovery.

Rated 5 out of 5 stars

I hired a strideon kneeler to use after ankle surgery

I hired a strideon kneeler to use after an ankle fusion I found it invaluable for getting around and far easier than crutches the delivery and collection was slick and trouble free

12 December 2025
Unprompted review
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Reply from StrideOn

Thank you for leaving such a lovely review. We are so pleased you found our knee walker so helpful
from the StrideOn Team

Rated 5 out of 5 stars

Fantastic company and great team - wonderful equipment

Fantastic company and great team - made me feel special and they were so helpful. The StideOn so made my experience of vulnerability something I could cope with. Thank you. I cannot recommend the equipment and the company highly enough.

22 October 2025
Unprompted review
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Reply from StrideOn

Thank you Sue for such a lovely review. We are so pleased you found the knee walker so helpful.
Many thanks
The StrideOn Team

Rated 5 out of 5 stars

I was so thrilled with my StrideOn

I was so thrilled with my StrideOn. I opted for the indoor option as it is quite hilly where I live. The StrideOn made me feel less of a patient as I could be useful in the kitchen rather than with crutches you cannot carry anything. The little basket on the front was helpful and I was soon whizzing around the kitchen! Service and delivery excellent too, thank you!!

25 October 2025
Unprompted review
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Reply from StrideOn

Thank you for taking the time to share your experience with others and leaving such a lovely review. We are really delighted that our Knee Walker was such a positive experience for you.

Rated 5 out of 5 stars

Essential for non-weight bearing independence.

There is no way I could have coped with a 9 week non-weight bearing recovery time without this Strideon. It got me round the downstairs of my house for all the time I had to keep my foot off the floor after ankle surgery. It was amazing and so easy and liberating. There was no problem when I had to return it once as my operation was cancelled but it was so easy to reinstate it when I got another date. Everything went smoothly, from delivery to collection.

19 September 2025
Unprompted review
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Reply from StrideOn

Thank you for taking the time to share your experience with others and leaving such a lovely review. We are really delighted that our Knee Walker was such a positive experience for you.

Rated 5 out of 5 stars

I rented the Strideon

I rented the Strideon, after ankle surgery, and it was a complete game changer. I had previously (in 2012), been loaned something similar by a hospital, so knew it existed. The staff were fantastic, over the phone and email, and could not have been more helpful, especially when it came to extending my rental.
Being able to maintain my independence during a difficult period, also helped my mental health. Going outside, shopping locally, or even further afield if someone drove me there. Light and easy to assemble. Wow and a huge thank you to the whole team

28 July 2025
Unprompted review
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Reply from StrideOn

Thank you for taking the time to share your experience with others and leaving such a lovely review. We are really delighted that our Knee Walker was such a positive experience for you.

Rated 5 out of 5 stars

It feels like an extension of my own body.

This company and their StrideOn product are both first-rate. I rented one after ankle fusion surgery and found it superior to both crutches and an iWalk (as the latter requires you to have excellent balance). It's easy to assemble and advice about doing so can be obtained by phone/email if any problems are encountered. A big advantage is that it can leave you with at least one hand free. So I was, for example, able to cook in the kitchen and shop locally unassisted because of this. Almost needless to say, the staff I have spoken to have all been friendly and solicitous. And so when the time comes to return the scooter, I'm actually going to miss it. Many thanks to whoever designed this product. You are making a real difference to people's lives.

14 November 2025
Unprompted review
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Reply from StrideOn

Thank you Martin, for taking the time to share your experience with others and leaving such a lovely review. We are really delighted that our Knee Walker was such a positive experience for you. All the very best wishes for the rest of your recovery.

Rated 5 out of 5 stars

Strideon scooter

Excellent to be dealing with a firm who have knowledgeable people available to deal with any questions. Arrangement of delivery and pick up of equipment was seamless. Strideon scooter was great and made the frustrations of ankle surgery that bit more bearable.

7 November 2025
Unprompted review
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Reply from StrideOn

Thank you Rob, for taking the time to share your experience with others and leaving a lovely review. We are absolutely delighted that our Knee Walker was such a positive experience for you. All the very best wishes for the rest of your recovery.

Rated 5 out of 5 stars

I would have been lost without my…

I would have been lost without my scooter following surgery for an ankle fracture. I was able to be more independent at home and to get out and about with confidence. I had so many positive comments when I was out and looks of envy at fracture clinic! The service provided by Strideon was flawless including delivery and collection. I rarely review products but I felt compelled to let all know what a great product this is. Many thanks

17 September 2025
Unprompted review
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Reply from StrideOn

Thank you Rachel for taking the time to share your experience, it is good to know that our Knee Walker did its job. Best wishes for the rest of your recovery.

Rated 4 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish, delivered promptly, worked as advertised, and collected with no fuss. I hired the knee scooter for a month originally but had to extend twice, first by another month and then by a week, just sent an email and they did the rest. The scooter itself is a great bit of kit, got me out and about when otherwise I would have been confined to the house.

24 October 2025
Unprompted review
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Reply from StrideOn

Thanks for taking the time to share your experience, it is good to know that our Knee Walker did its job. Best wishes for the rest of the recovery.

Rated 5 out of 5 stars

Only frogs hop well.

With out the stride on My wife would have been hopping around the apartment.

Brilliant, very attentive admin help.Delivered before we got home from the hospital.Extended rental when we needed.Easy return when finished. Great all round.

23 October 2025
Unprompted review
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Reply from StrideOn

Thanks for taking the time to share your wifes experience, it is good to know that our Knee Walker did its job. Best wishes to your wife for the rest of her recovery.

Rated 5 out of 5 stars

Knee Walker rental from StrideOn

I rented the Knee Walker from StrideOn. The scooter itself was of very high quality (very sturdy and safe), and the Stride On team were very responsive at every step - easily arranging rental extensions or the pick-up once we finish the rental.
I would highly recommend them

16 October 2025
Unprompted review
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Reply from StrideOn

Thanks for sharing your experience with others Fernando, it is good to know that our knee walkers have being doing their job. Best wishes for the rest of your recovery.

Rated 5 out of 5 stars

I fractured my fibula on the second day…

I fractured my fibula on the second day of our holiday. This was very distressing as I could not weight bear at the beginning. I phoned Stride-On as I have used this company for past joint problems. I was delighted and relieved to hear that this wonderful family run business was still operating. Louise the company representative was so helpful in organising for the walker to be delivered to Stackpole, Pembrokeshire the next day. I could not believe that this was possible and thought I would have to wait until I got home from holiday.
What excellent customer service this incredible company offers. My walker duly arrived the following day and was a great help in the early days in helping me move about with minimal pain.

Thank you and I would recommend using this company for others experiencing lower limb problems. It is rare these days to come across such a caring, helpful and professional company. In situations like mine, you want to be able to speak with a human as often you are in pain and distress. Stride-On was wonderfully understanding whilst instilling confidence that they would deliver the walker when they said they would. Excellent customer service and I cannot thank Louise and the company enough. Angela.

15 September 2025
Unprompted review
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Reply from StrideOn

Thank you Angela, for taking the time to share your experience with others and leaving a lovely review. We are absolutely delighted that our Knee Walker was such a positive experience for you. All the very best wishes for the rest of your recovery. From Louise, StrideOn Team

Rated 5 out of 5 stars

A godsend for independence and mobility

I am so lucky to have found this company after I broke my ankle. I hired the Stride-On for 4 weeks and the service was excellent: delivery right on time, well-packaged with good instructions. I couldn't put any weight at all on my injured foot and found hopping on crutches too painful on my other good leg (due to mild arthritis). This meant I couldn't get out and couldn't even get about in my own house. The Stride-on allowed me to get to the toilet on my own, go to the kitchen and make myself a drink or meal (I carried items in the basket that came with the Stride-on plus I bought the cup holder to hold my lidded drinks). It allowed me to get around the supermarkets and get out and about which helped me stay mobile on my good leg without any stress on it. At the end of the hire time, it was easy to pack up the Stride-on with the instructions given and it was collected on time. Highly recommend hiring one of these for anyone with a fracture or sprain that can't weight-bare.

14 September 2025
Unprompted review
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Reply from StrideOn

Thank you Elinor for taking the time to share your experience with others. It means a lot to the team here to know that our knee walkers have been doing their job. All the very best with the rest of your recovery.

Rated 5 out of 5 stars

excellent all round

Knowledgeable. Helpful. Great services and well presented products.

9 September 2025
Unprompted review
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Reply from StrideOn

Thank you for taking the time to share your experience with others. It means a lot to the team here to know that our knee walkers have been doing their job.

Rated 5 out of 5 stars

Stride on hire

I never even new these scooters existed until the day of my ankle reconstruction surgery. Upon admission, a physio came to my room to explain how to use my crutches I'd need as I would be non-weight bearing for 6 weeks. He then showed the leaflet about the stride on and also brought one for me to try. I hired one for 6weeks and it arrived the next day . It was brilliant for around the house, helped me make food for myself and give me a little more confidence. I never used it outside, but I'm sure it would have been just as good. I would definitely recommend hiring one. The customer service was excellent, very friendly and helpful.

7 July 2025
Unprompted review
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Reply from StrideOn

Thank you for sharing your experience with others. We were glad to that the StrideOn Kneewalker was such a good assistant. Best wishes for the remaining recovery.

Rated 5 out of 5 stars

Great service, great product, regain independence

I was so happy with the service from StrideOn. I rang after 3pm yet the kind person managed to get the order placed, and shipped that day for next day delivery. The unit was packed well, was easy to assemble, disassemble and repackage, with the UPS label already printed ready. The unit itself was a godsent, enabling me to get around the downstairs while not confident on crutches. The basket was so helpful that I could carry bits and pieces from the fridge to the table. It gave me the mobility and freedom to regain my independence, taking the strain off my wife, that she could go to work not worrying about me.

1 July 2025
Unprompted review
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Reply from StrideOn

Thank you John, for taking the time to share your experience with others and leaving a lovely review. We are absolutely delighted that our Knee Walker was such a positive experience for you. All the very best wishes for the rest of your recovery.

Rated 5 out of 5 stars

I don’t know what I would’ve done…

I don’t know what I would’ve done without my knee scooter when I broke my ankle! Hire was easy as was extending the hire. Delivery, essembly and pickup were incredibly convenient. Wonderful service thank you

8 July 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for taking the time to share your experience with others. It means a lot to the team here to know that our knee walkers have been doing their job. All the very best with the rest of your recovery.

Rated 5 out of 5 stars

I hired my stride on scooter for 4…

I hired my stride on scooter for 4 weeks whilst recovering from a foot operation. It gave me back my independence making everyday tasks possible. It allowed me to get out and about.
Crutches felt unstable and were extremely hard work and restricted me from so much.
The company was so helpful, answering all my concerns before committing to hiring.
Delivery and return was straightforward.
I would highly recommend the use of a stride on scooter to anyone who has a non weight bearing injury. It also meant that I was using the upper part of my leg, which kept it strong, which made walking again easier.

4 July 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks for taking the time to share your experience, it is good to know that our Knee Walker did its job. Best wishes for the rest of the recovery.

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