We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We purchased our lounge and footstool from strictly comfort in Cremorne in Sydney. The sales consultant was exceptional. Listen to what we needed, was very patient, provided multiple leather samples,... See more
Company replied
Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more
Company replied
I purchased two Stressless Consul Recliners; one for myself (medium)n and one for my husband (large). They are so comfortable. We have been looking at the Consul Recliners for a few years and finall... See more
Company replied
Company details
Written by the company
Norwegian comfort that cannot be explained but simply must be experienced.
Contact info
Level 18, 227 Elizabeth Street, 2000, Sydney, Australia
- 02 9525 4211
- office.au@stressless.com
- stressless.com/en-au
4.6
Excellent
597 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and a wonderful chair
Great service and a wonderful chair. Very comfortable and attractive.
6 October 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
It is a great recliner
5 October 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Low Seat
I really love almost everthing about my couch. The only faut I can find is the fact that the seat is too low.
4 October 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Friendly and professional services
30 September 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Great sofa and great service
11 September 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
The Sofa arrived with the beautiful lines that chose it for.
The Sofa arrived well packed, undamaged and with the beautiful lines that we shopped for.
The initial searching / ordering was done at Domayne's new Macgregor show rooms. But, we have experienced Stressless lounge chairs for a decade.
The purchasing experience was spoilt by the retailers clunky payment and delivery system. It is the age of IT and yet we were being asked for verbal disclosure of credit card details, over the phone ! There were no ethernet outages, just sloppy business systems unable to show proof of payment, effecting the delivery stage.
In the end it was all sorted...delivered within the 24 hours of the pack landing at the store. It is our clunky banking payment systems that are not customer oriented.
24 September 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Great product good service.
24 September 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Incredibly comfortable
Incredibly comfortable reclining chairs. You literally feel the stress drain away when you sit in them.
Beautiful craftsmanship.
22 September 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
More information less hype required
I love my Garda chair and footstool but they weren't supplied with any form of operational instructions. The short video on the Stressless website is hopelessly inadequate for transferring information. Stressless put too much emphasis on marketing and not enough on ensuring that the customer knows how to use the product to its full potential from day one.
21 September 2025
Reply from Stressless Australia
Good Afternoon Jennifer,
Thank you for your review and feedback.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
good chair/ well made from quality materials
i recently purchaced two sunrise classic power chairs
after a trial at the shop and we were quite pleased with them at first .but as time went on we both realised they did not suit in some areas of ease of exit/elusive button control panel and buttons.
we would respectfully suggest you ad a lift feature that brings your buttocks and thighs parallell to the floor for ease of dismount at about 400/450mm.
we also found the headrest was designed to push your head forward onto your chest, thus closing the wind pipe which can be uncomfortable at times and promotes snoring at others ime told.
16 September 2025
Reply from Stressless Australia
Dear Rick,
Thank you for your review and for choosing the Sunrise Classic Power Chairs.
We’re sorry to hear that some aspects didn’t meet your needs over time. Your feedback is appreciated and will be shared with our product team for consideration.
Kind Regards,
Stressless Customer Care Team
Goods received within timeframe advised…
Goods received within timeframe advised at time of order.
Goods received in top class condition
11 September 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
5 years comfort but a 10 year warranty, hmmm…
We purchased 2 Opal chairs in 2020 and enjoyed comfortable use of them for about 3 years at which time seat cushion compression became noticeable and discomfort began. This worsened over the next 18-24months to the point that we engaged Ekornes and their technician performed an assessment of the chairs. The chairs had regular normal use, were deemed to be in good condition (leather and mechanisms) but the seat cushion was assessed as ‘in need of replacement’. Stressless would not cover this defect under warranty as they consider it normal wear and tear - which begs the question: why provide a 10 year warranty for a chair (leather and mechanisms/structure) which becomes uncomfortable after 5 years of standard use?
My contention is that provision of a cushion which is fit for purpose (ie matches the warrantied lifespan of the chair) is a legitimate customer expectation…no one told us when purchasing that we would need to spend another $300 in 5 years to keep a $4000 chair useable. In my view failure to provide cushioning which matches the structural warranty of a chair is an error or fault in the process of manufacturing. Ekornes do not agree…
11 September 2025
Unprompted review
Noisy squealing sound
I purchased a Stressless Mayfair Star Base. It is comfortable to sit in, but it is squeaky and noisy.
Delivery was significantly delayed from the promised time, and when I inquired, it seemed like they had completely forgotten about it. They rearranged the delivery, but it was delayed again.
1 August 2025
Reply from Stressless Australia
Dear Stressless Customer,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
We are sorry to hear that the delivery process was an issue for you and we will address this with the Stressless retailer with whom you placed your order.
Please feel free to contact us at office.au@stressless.com regarding the squeak you are experiencing with your recliner and we can investigate this further.
Kind Regards,
Stressless Customer Care Team
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
The outcome
The outcome. Furniture is amazing, just the waiting was tedious. The Mary II Was told June, rolled over to early July. To be given a revised date then to be postponed a few more times.
16 August 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Delivery Problem
This review is regarding our delivery experience.
We placed our order in January 2025 and were advised by the retailer that delivery should be in roughly 20 weeks. Happy with that.
Upon checking with the retailer in August 2025 they advised that the furniture had left Melbourne in May, but they didn't know where it was. Ultimately they did locate it but tried to advise us that it takes 2 months to get from Melbourne to Queensland. We found that hard to believe; also there was obviously no tracking by our retailer.
8 August 2025
Reply from Stressless Australia
Dear Lorraine,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
We are sorry to hear that the delivery process was an issue for you and we will address this with the Stressless retailer with whom you placed your order.
Should you ever need us, please contact us at office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Excellent product and dealer service…
Excellent product and dealer service was first class.
19 August 2025
Reply from Stressless Australia
Good Morning Doug,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Excellent sales assisted our selection.
5 August 2025
Reply from Stressless Australia
Good Morning Nick,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Exceptional arm chair - Stressless Sunrise
Just loved the product as soon as I sat in it. I was looking for an arm chair for my residential aged care room. I had been recommended to look at Stressless chairs after I wasn’t having any luck finding a chair I felt comfortable in and to fit in the limited space I had. I was also impressed by how good it looked but not only that how Stressless build their furniture and the obvious quality. Furniture One at Camden NSW provided extensive information about the chair, and the company and the salesman was very knowledgeable about the product. Would not hesitate to recommend this chair. I’m so very happy. Susanne Smith (review dictated to me by Susanne - Rhonda)
25 July 2025
Reply from Stressless Australia
Good Morning Susanne & Rhonda,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Stressless chairs
The people at Ftizner Furniture are friendly, helpful, and knowledgeable concerning the range of furniture available from their facilities.
Being able to trust the advice provided makes the purchasing a more satisfying experience.
8 August 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.