Strava Reviews 445

Lousy. Consistently fails to record distance and time. Uninstalled and reinstalled - nope. Still rubbish.

Application incroyable qui me motive à faire du sport. Je ne comprends pas les avis négatifs à son sujet... Il suffit de 3 clics pour se désabonner, ce n'est pas sorcier.

Customer service is atrocious and non existent. Signed up for free trial but ended up with a subscription but have never been able to log in and use the account. Nobody responds to requests for assistance

Honestly: its rubbish
Constuctive: the most unreliable and useless fitness tracking app I have used, it records if it feels like it, usually on a day when I would really like to see the stats it deletes them or wipes them out, or just randomly stops recording becasue the sky is above me. on day when i couldn't give a pink flying fairy it is bullet proof.

Downloaded for a trial. Clever, but decided not worth £48 vs Fitbit Ap (free) so I cancelled, but I’ve since still been charged the annual fee of £47:99 for it, twice now (£95:98 for one bike ride!). Account status is ‘free’ and subscription on Appleid is ‘cancelled’ but still being charged. Helpdesk ignorant. Needed PayPal to intervene after Strava closed my case 3 times without doing anything to assist, just emails to inform me each case was closed that contain dead links, so I couldn’t even see what they’d commented to justify closing the case.
They couldn’t even identify the account they were charging me for. I fully expect they’ll charge me again next year. Avoid giving them your payment details!!

BEWARE OF THE FREE TRIAL SUBSCRIPTION OR ANY OF THE SUBSCRIPTION OPTIONS!!!!

Its almost impossible to cancel the subscription, and they charge you 1 day before your subscription runs out. Contacting any person to deal with the issue is impossible.
Sure the App works great but when trying to cancel your subscription, NOT POSSIBLE!!!

Excellent experience, accurate data, free account with already several features.

My annual subscription renews tomorrow, and the money was taken today, but Strava will not refund and cancel the subscription until next year.
Strava are firmly positioned on the bottom tier of customer service. Unnecessary and short-sighted.

The free trial is a SCAM. I signed up and set a reminder to cancel before being charged. Well, every time I went to cancel it "glitched" and I ended up being charged. So I emailed, filed a complaint with PayPal and left a bad review before I could get anyone's attention. They claimed the canceled. Well I just got charged AGAIN. IT'S NOT EVEN WORTH IT. I am so livid.

Strava has gone downhill lately. Having input a route using the app I found myself being directed down footpaths where cycles are prohibited and down another which didn't even exist! If I can't rely on the routes there's no point paying for the service.

Emailed them to complain at the email given by Strava and it came back as address not recognised!

Strava is a great concept. They deserve huge credit for what they've created - especially for cyclists. But F!
For God's sake, invest in more server time on Amazon or whichever Cloud server infrastructure you use.
I'm a paid user of Strava, and I expect better service than they provide.
If you earn a KOM, It takes hours for Strava to process the leaderboard updates. Unacceptable.
Step up your game, or stop charging us so much. Your quality is weak.

Watt/HRR/speed never corollate with Garmin or TrainingPeaks values - annoying. Shut down of "fly by" is a huge mistake

The sign-up process is very clear that it is possible to use your product privately – ie without sharing anything with other Strava users. Yet on using the account it is also very clearly stated that “parts of your profile” will be compulsorily shared with other Strava users. Clearly you have contradicted yourselves here. It is important that we are all able to control and manage our online presence through effective and workable privacy management tools but your disingenuous promise of privacy would clearly prevent that. Furthermore attempts to reach your privacy settings, “further” documentation describing your policies with regard to privacy, were all met with a message that these resources were unavailable. Strava is a newish product which should have learned from the well-publicised privacy failures of other providers of online services - it appears not.

Good app. I use it to track my running, cycling, hiking. The only thing is disappointing that Strava made progress tracker paid. And after updates I can't find the activity that I completed the same day a year or more before.

Great app when working, but truly AWFUL customer support. I've spent 3 hours trying to resolve a simple subscription issue. Do NOT expect any meaningful, useful, or personal support!

When recording cycling activities Strava is showing a much lower power output than is known to be true. Using Zwift and uploading to Garmin, training peaks and strava. Zwift, GC and TP all agree with each other exactly. So they problem is 100% with strava. It’s is receiving the same data file as the other two but reading much lower. Eg 1min@300w (140% of ftp) shows on strava as 220w- below my ftp. And it is calculating relative effort based on false numbers. It’s pretty much total fiction at this point.

Not to mention the diabolical swim distance tracker. I’m a pool or outdoors the distance number has zero relation to reality. Even on know fixed distances it just adds 100s meters to every swim. This is supposed to be a tri watch ffs!!

Strava is a social app to show friends where you have ridden. It is not a navigation app and is very poor for navigation. It shows where you are but you can't enter post code or location to get to, completely useless..

They use a trick of free trail but you will automatically be charged from bank account via Google pay without warning. £47 annual subscription paid in full I'm advance. Its a con..

Strava is an ok app but has it's problems that need sorted out.
1) can't tell if you walking or in the car if u forget to pause it
2) Again if you don't pause it and leave it say on a table the distance will go up without it moving from the table

I have used Srava for years but for some time now it has recorded my activities twice and reporting each activity as two separate but somewhat different ones eg one bike ride of 16 miles has been listed of one of 13 and one of 9. I have tried followed the advice on clearing glitches but nothing seems to work. Using the Contact help Option is a waste of time. It just searches a database to try to find similar problems, none of which have been relevant.

Great app, although the recent changes about premium version made things a bit lamer for the free version.

Also don't listen those who rate 1 star, they're just being crybabies.