Straight Talk Reviews 1,949

I feel like you should be able to give some of these companies a zero star rating. I can't believe that I have been on the phone with straight talk at least 5 times trying to switch carriers they offered me a couple deals trying to get me to stay but eventually they did give me my transfer pin... Only to find out I cannot even use this carrier on this phone because straight talk requires you to have service on that phone for a year before you can switch carriers..... Are you serious the best way to get me to stay would have probably been to just tell me that unless your customer service is just that uneducated about their position. You guys are a joke and that definitely seems like a lawsuit able thing to me because you advertise no plan then lock the phone I payed for for a year. Dumbest thing I've seen yet and will definitely be looking into deceptive marketing lawsuit. I was just about to come back out of frustration that it was the other peoples fault as straight talk told me multiple times and was even going to bring someone with me. Boost mobile here we come cheaper better service and nicer phones anyway. I can definitely see a mass arbitration lawsuit in the making and Im in one now for something else best believe I'm telling them all about this! I'm sure I'm not the only one this has happened to I'm just glad I bought one of the cheaper phones. Best advice I can give anyone reading this pick someone else if or the cheapest phone you can deal with unless you plan on sticking around at least a year on that device. My phone broke definitely was a customer for a year and apparently the new phone restarts the whole process.

Straight Talk used to be awesome. They used to have affordable, quality phones. I have purchased 2 phones this year and right as soon as I activate they give me problems. Constantly dropping calls, the screen acting on it's own, having to reboot everyday!! I have been a straight talk customer for over 12 years.. I WILL NOT buy another straight talk phone or be using their services any longer!!

Straight Talk does offer plans that are efficient with a catch. After purchasing a $45.00 Silver Unlimited Plan I was not allowed to upgrade my phone unless I bought a brand new plan. Even though I currently have one in my reserve that I have not used yet. So basically the phone is not free you are actually paying for it. The customer service representatives will all tell you something different . You will be placed on hold for extended periods of time online and over the phone. One representative told me to contact them today and I will be able to get the free phone and use the plan in the reserve . Although each time I have chatted or talked to someone they are saying something totally different. This process has been a complete headache they even have gone so far to say that you cannot purchase the free phone through the app you have to go to the website. Although you can't bypass the payment option without making a payment. I found this out after trying several attempts. The bottom line is get better customer service agents that understand what you are saying and put in all information and not be misleading when it comes to these SO CALL FREE PHONES.

I picked up a Straight Talk phone to cover a couple of months while my contract phone is away for repair or replacement.
First month wasn't all that bad, it seemed to work as a phone service.
Then the fun started.
I got a text offering me $5 of my next months renewal, not a great deal but I figured I may as well take advantage of it.
Except the link I was sent didn't work, it didn't take me to a renewal option as it stated it would but just to the generic website.
But okay, I tried to log in. It kept telling me I was using the wrong password. (I wasn't).
So for the next 45 minutes I fought with it.
Multiple times I had it send me two step verification codes, confirmed my e-mail and phone number, again multiple times.
I finally changed my password, successfully I might add so the system is happy that I am who I say I am.
Then at the system prompt I attempted to log in with the new password only to be told again that i was using the wrong password.
The literal password that I literally just updated.
I gave up and drove to the store, so now they are wasting both my time and my money.
The store rep honestly admitted to me that the app hasn't worked for months and that everyone is aware of it.
So it's a complete waste of time for everyone.
I renewed for a month in-store but because I did I now couldn't use the $5 off I was offered.
Not a big deal financially but it gets under my skin on principle.
Bottom line is the system is totally dysfunctional and any offer is just a lying scam because due to that dysfunction you won't be able to ever claim it.
I'll let the month run out and with luck my contract phone will be back and I don't have to use these cowboys ever again.

I've had Straight Talk for more than a decade and it used to be worth it. Customer service has always been bots but for $45 a month I didn't mind because I had a working phone and internet. Verizon put a quick stop to that. I'm in the middle of the city and struggle to load YouTube videos. I'll be switching to Mint Mobile as soon as possible.

iby far the WORSE carrier we've ever had! if we had of known they were also run off Verizon towers we wouldn't have chosen this to beginning as it doesn't run good in our location anyways.
not only was the service itself terrible, so was the customer service. it took 4 reps and literally 7hours to get one phone transfered and fighting to keep the number though was told could one. from the time we got transfered from us cellular to straight talk all service was gone until we had to once again go to a different carrier than would actually help us. NEVER AGAIN

Well honestly I shouldn't even give them 1 star..Ya know I paid a 800 dollar phone ff with these people and ever missed a payment and I paid the phone off early as well.Now I try to apply for another credit amount and they said they can't approve me at this time..My credit score is the same if it better than it was then I've never owed them ay delinquent amount of money and like I said I paid the phone of early to. And since then I've become a 100% disabled veteran I served our country and fought for OUR freedom and I can't even get credit fora cell phone with the place shoukf have outstanding past experience with .The say you have to have a minimum of 1000 a month income well i have 4 times that tax free for life but I still can't get a cell phone ut that's OK cause if I had it my way I would take the freedom people like me fought for FOR YOU and give it to someone else who would appreciate it more than what you do..But I bet you got countless amounts f people that don't even have half what I do and you alll I guarantee give them the most top of the line whatever they want but I'm sitting at home seriously damaged in the head for the freedom I fought for you all and I still can't get a cell phone..Wow that's just insanity if you ask me ..Go ahead and send ya some free phones yo Iran then I'm sure they git good credit or whatever ut js you all.are looking for cause a honorably discharged disabled veteran ain't good enough for smart pay lol fine just keep it I'm going to t mobile Have a blesseevenjng intake csre karma is a real mother trust me

If I could give 0 stars I would. Between having to change my password every single time I have to pay my bill OR the garbage ai assistant that has me screaming into my phone and crying into my hands. Sketchy, Horrible customer service, horrible cell service, and I swear my plans price has changed like 3 times in the past year alone. I'd blame Verizon because they're also trash, but honestly, as someone who's has straight talk for years, it's always been this way.

Terrible terrible terrible! Get help, learn English, and know what you’re doing and talking about. What is so hard about that?

Customer Service are idiots. I paid a plan and they turned around cut my phone off! I then had to pay for another plan and it was h*ll to get a refund from the other plan. When you call customer service they act all dumb and can’t speak a lick of English hardly

Company is some crap, 10 different people said something different. Talk to Beverley and said 30 days of activation but 2wks ok someone name Dave told us we can unlock our phone on May 10 and they not trying to honor it. Will never get this again.

I have insurance my current phone dying straight talk will not replace phone I have plan just for that they are a ripoff

Purchased straight talk home internet. Problems all the time. Just got worse. My stream would stalling and stop all the time. Called customer Service got nowhere. I then Purchased Verizon home internet and omg it works so well. I then called and canceled my home internet with straight talk. But got charged. Stay away once your on auto pay they got you. Stay away plus their prices really aren't competitive anymore and Problems not worth the hassle. Still got my phone with straight talk. But once I get the home internet billing issue fixed ending my phone. Wish me luck getting that canceled.

I've never in my life been so mistreated by a company. In today's world that's saying something. I'm literally crafting a formal demand letter to send them so I can sue them in Small claims court. Stay far away. They took my money and straight up played games with me and never gave me service. Absolute trash

Straight Talk explained in two words: Unprofessional Agents!

That being said, I've experienced on two different occasions unprofessional behavior from Straight Talks Customer Service Reps, one involving an agent hanging up on me mid sentence when I was trying explain that I had spent over $300.00 on a phone that I had not received two weeks after ordering. The second situation happened on May 14th, 2026 in which an agent told me my account qualifies for a free Samsung A16 phone that would replace the phone that was destroyed by no fault to anyone but myself. I, like many others, work directly from my phone and it is in the upmost importance to possess a working phone. I have missed 3 days of work due to this incident all to be told by another agent that the agent gave false information and that my account did NOT qualify for a free phone. Needless to say, I will not be a future customer of this company! Three Stars is pushing it!

Both me and my partner have switched to google fi from straight talk, i've had issues where their service would some how put me on the wrong network and i'd have to fight with customer service to fix it and it got so bad to the point i gave up and they begged me to stay by offering me 6 months 50% off service. The past 2 days fighting with customer service trying to get her service active again and they refused to fix the problem saying "you need to buy a new sim card" or "buy a new phone" and so i helped her buttheads with them and they said "sorry we don't support putting your sim into an upgraded unlocked phone" after they said there would be no issue AND had no issues for 6 months until 2 days ago. They kept bouncing between excuses nonstop so i told them to refund my $40 if they weren't going to fix the problem they tried to say it will take a minimum of 30 days so she closed her account with them and magically my money was back in the account instantly. Used that money to get her setup with google fi. Most god awful service ever since Verizon bought them where they take no accountability and try and scam you out of money idiots all of them. I never have and never will use Verizon for this reason, tmobile has and always will be superior

If I could give it a zero I would....complete JUNK....complete failure in activating my wifes phone, she was without service for 2 days. DO NOT GET STRAIGHT TALK!! then, on the 3rd day while attempting to get another carrier service, they hesitated in giving our acct number, demanded a reason...then we find out, they charged us TWICE in the same day, STEALING money!! Then they were reluctant in givi g it back!! CHEAP AND JUNK!!

Paid 400.00 dollars for free phone and one year of service.Unable to activate service as computer does not recognize mei number or serial number been trying for 2 weeks.I talked to several people over this time.Customer reps are clueless.After talking to some they hung up on me.I paid with PayPal and am hoping I can get my money back thru them.

Their customer service hung up on me twice, I had to call 5 times they didn't answer 2 of them sendt the phone I ordered to the wrong address, and then refused to connect me to a supervisor and refused to issue me a refund for their screw up.

Tech support is staffed with English challenged agents with so much background noise they can't be understood. Agents are unable or don't care to resolve the simplest problem. The automated phone system you have to navigate to get to a live person can't understand what you are saying. 5G Home Internet through Verizon is unreliable and too often drops to 4G LTE and the $100 gateway you have to buy is a piece of junk.