Stormmerch Reviews 

277
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were unhappy with their experience overall. Many customers experienced significant delays in receiving orders, with some items never arriving. A frequent concern was that products, especially cups, were not as advertised, often being of poor quality or incorrect designs. Obtaining refunds for unreceived or misrepresented items also proved challenging, as many reported denied or ignored requests. However, some people were satisfied with product quality and design, finding items well-made or visually appealing. A few reviewers mentioned faster delivery and appreciated communication updates. Conversely, some customers reported items arriving damaged, like broken lids, or functional issues such as misaligned lids or poor temperature retention.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and authenticity, with many reporting... See more

Quality

Reviewers mention ambiguous feedback about quality, with some consumers praising the top quality and... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing dissatisfaction and advising against... See more

Delivery service

People report negative experiences with delivery service, with many expressing frustration over long wait... See more

Refund

Customers had negative experiences with refunds, with many reporting that companies would not issue a full... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered 2 custom Stanley cups … 1st it took a long time to arrive. Next, it’s not a Stanley cup, it’s just a look-alike. Doesn’t even say Stanley. And the custom design was just a printed wrap that... See more

Rated 3 out of 5 stars

I ordered two Berserk tumblers for my husband’s birthday. I knew they would arrive after his birthday would, but with the promise of I think it was 2 week shipping, I figured it wouldn’t take too too... See more

Rated 3 out of 5 stars

The merch itself was great very well made but the duration of things getting delivered takes way too long. That could use some improvement.

Rated 3 out of 5 stars

I was hesitant to order from Stormmerch based on reviews and comments on the web but they had a 40 oz cup I wanted so after a couple days of debating I ordered the cup. It arrived earlier than... See more


Company details

  1. Activewear Store

Written by the company

Email: support@stormmerch.com Phone: +44 7537 168838 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM Support Time: Mon – Fri: 8AM-5PM PST


Contact info

2.3

Poor

TrustScore 2.5 out of 5

277 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(277)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Product never delivered

Product never delivered , will not refund me . Lied and said they would remake the cup and now they will not communicate with me , I had disputed the charge with my bank and then cancelled the dispute after they said they will remake the cup . They will not communicate with me now even though I showed them a letter that proves I cancelled the dispute.

21 May 2025
Rated 1 out of 5 stars

I ordered the Snoopy Stanley Cup.

I ordered the Snoopy Stanley Cup. I received a very bad knockoff of the cup, and Snoopy's heads were cut off on the top row. I've contacted them to get my money back but they do not respond. I paid a lot of money to get a very bad cup.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Looks nothing like the picture

Looks nothing like the picture. I thought I was getting a real stanley that was customized but no it is a cheaply made fake cup with a horrible handle, lid and straw. I’m so disappointed in this because I spent almost $50, which is ridiculous for a fake cup and the image is blurry.

20 April 2025
Rated 1 out of 5 stars

If I can give a negative rating I…

If I can give a negative rating I would. Scam site 💯. DO NOT purchase from these scammers. They provide fake Chinese tracking numbers and nothing arrives. Then another location sends you a counterfeit and a BAD fake stanley cup. You pay full price stanley prices for a BAD fake stanley cup. It doesn't even have the stanley logo. It's a cheap cup with print on it.

16 June 2025
Unprompted review
Rated 4 out of 5 stars

Made my daughter happy!

Purchased the Sanji cup for my daughter, an avid One Piece fan. She was happy with it. I ordered too close to her birthday, so it was a late gift, my fault. Received plenty of updates on what the status of my order was so I was never wondering. The only negative thing I can say is my daughter tells me that it is not the advertised Stanley cup.

22 April 2025
Rated 1 out of 5 stars

The color white for the words written…

The color white for the words written were not white. It was iridescent and the cup was purchased for a male. The cup can’t leave the house due to this issue. Money spent and personalization added to the order. Had we known that we wouldn’t have purchased the item.

22 April 2025
Rated 1 out of 5 stars

False advertising scam artist

Took way too long tonget here. They're running a package scam not paying enough postage after i paid for shipping i had to give the poat office another 8 bucks to get my package. And to top it all off i spent 50 bucks for what wqs supposed to be a stanley tumbler and i got a cheap knockoff that the lid doesn't line up in the right area to drink out of it. If i could give 0 stars i would. I dont know what kind of scam you guys are running but i hope this review helps anyone else thinking of doing business with you to think twice and go somewhere else. Thank you for ruining a mothers day gift and for taking my hard earned money to fund your scam.

23 April 2025
Rated 5 out of 5 stars

Snoopy Olympics Tumbler

Everyone loved the first Snoopy USA Olympic Tumbler and so we ordered 2 more. The family members we got them for are tickled, love them. Thank You‼️

20 April 2025
Rated 1 out of 5 stars

Horrible customer service and product

Tge cup is supposed to be a Stanley cup but it doesn't say Stanley on it. If it is a Stanley they should be ashamed of the product. A plastic cup keeps ice longer than this.
When I inquired about a refund I was told they could only refund me 20% of what I paid.
I can't believe they will not stand behind their product and refund tge full amount.
Terrible customer service.
They should be rated 5 piles a manuer instead of 1 star.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Tried to order

Tried to order, it apparently never went through. Now two months later I'm getting emails asking about how I like my order make that make sense this company is just a scam

20 March 2025
Rated 5 out of 5 stars

I have to be honest

I have to be honest. I was a little worried because I had never ordered from this site before.
They did a great job! They kept me informed during the process and it was delivered promptly! It turned out great and my great grandson loved it.
Thank you Stormmerch

20 March 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look