I bought the Alyssa Storksak bag in December. In April I noticed the stitching had come undone on one of the straps. The customer service I received from Lisa was exceptional. Quick responses and a ne... See more
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See what reviewers are saying
I bought one of the Storksak changing bags 6 years ago when I had my eldest daughter and it is still going strong and looking fantastic 3 kids later. I subsequently bought their stroller organiser whi... See more
While the fabric and overall aesthetic of the Alyssa Leopard bag are nice, the quality is really disappointing. The main strap has started fraying significantly, and the velcro strap isn’t long enough... See more
High quality, really practical and useful bag for a busy working mum. I love the versatility of the straps (backpack, side handle, clips to hang from the buggy), the two side pockets for drinks and th... See more
Company details
Written by the company
At Storksak we have spent the last 18 years perfecting the baby changing bag. Our knowledge of what a parent really needs is the foundation on which we continue to create beautiful bags for the new parents of today. Discover our range of Baby Changing Bags, Hospital Bags, Stroller Bags & Gifts, plus worldwide shipping.
Contact info
1.37 The Greenwood Centre, 37 Greenwood Place, NW5 1LB, London, United Kingdom
- 020 7284 2252
- info@storksak.co.uk
- storksak.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Although it’s expensive it’s worth…
Although it’s expensive it’s worth every penny, I absolutely love my changing bag and have had so many lovely compliments about it
14 June 2023
Unprompted review
Reply from Storksak
Thanks so much for your review Emma, Storksak
Love my Changing Bag ♥️
Great quality changing bag & travel mat which is stylish as well as convenient.
Would highly recommend.
Love all the pockets and the quilted design of the bag.
Have already had so many compliments.
11 August 2023
Reply from Storksak
Thanks for leaving us such a fabulous review Ashley, Storksak
Great quality
Great quality, very fast shipping, quick & easy order process. Good customer service as well
Overall, very happy and will be purchasing again
8 August 2023
Reply from Storksak
Wonderful to hear Elisabeth, thank you so much for your review, it means the world to us, Storksak
Stylish mummy bags!
Lovely well made bags that look stylish whilst being functional. I have both a stroller bag and larger changing bag - highly recommend!
7 August 2023
Reply from Storksak
Thank you so much Charlotte, it's greatly appreciated, Storksak
Amazing customer service
Amazing customer service! I bought one of their bags from Jojo Maman Bebe and their customer service was awful. They didn't direct me to Storksak and just said no they can offer me a new bag or anything because it was over a year since a bought it. I contacted Storksak and they were extremely apologetic and have sent me a new bag, as the zip was faulty.
5 September 2023
Unprompted review
Reply from Storksak
Thanks so much Ciara for your lovely review and feedback. It's so useful for us and other customers. We do our very best to treat customers just the way we would want to be treated, Thank you, Storksak
All round great bag.
8 July 2023
Reply from Storksak
Thank you so much Becca, we so appreciate it, Storksak
My holy grail has arrived!
Absolutely love this bag! It’s lightweight, the side zipper is so handy & keeps it from becoming a black hole like my other diaper bags! I have 6 other diaper bags & have not switched this one out since I’ve got it! I hope something comes out in something a little larger for my next baby!
3 August 2023
Reply from Storksak
Hi Constance, what a fabulous review, thank you so much! We are always working on new styles, and will keep your feedback firmly in our minds, Storksak
Easy to order
Easy to order. Arrived quickly. My daughter loves it. It is very functional diaper bag that looks great too.
4 August 2023
Reply from Storksak
Thank you so much for your kind review Sally, Storksak
Reply from Storksak
Hi Lisa, thank you! It must be in the name, our wonderful Lisa from customer service is a gem, Storksak
Love everything about StorkSak!
Love everything about StorkSak!
On my third changing bag now with my third child. Amazing quality and style
1 August 2023
Reply from Storksak
Wonderful to hear, thank you so much for your review, Storksak
Reply from Storksak
Thank you so much, we really appreciate your review, Storksak
Love the bags
Love the bags. A lot of space inside, far better than Tiba and Marl, easy to open and see everything at once, comes with hoops to clip to the pram
1 July 2023
Reply from Storksak
Thank you so much for your review and feedback, that's great to hear! Storksak
Excellent customer service
Excellent customer service. I was given helpful advice and sent some extra stroller clips when the stroller bag didn’t quite fit on my Nuna buggy because of the shape and size of the handlebars. I haven’t used the bags yet but the quality looks great.
30 June 2023
Reply from Storksak
Thanks Robyn, we really appreciate your review, Storksak
Product Quality
First time when product was delivered it came with a dent on top. Second time was fine. They've done a good job at marketing the product but unfortunately can't match that with quality. It doesnt seem well built. Even the storksak logo plate isnt symetrically placed. My baby isnt due for another 2 months but i hope the bag shows quality then. Overall not a pleasant experience so far. It is a very very expensive bag compared to the quality they are providing.
27 July 2023
Reply from Storksak
We're sorry you've been disappointed, as we pride ourselves in giving excellent customer service. We offer free returns if the product does not meet your expectations. Please email us if you need any further help at info@storksak.co.uk, Storksak customer service
NOT RESPONSIVE
I am quite certain I put on the correct delivery address (this was a gift and I had to get it from the recipient), although it defaulted to my billing address. I immediately after receiving the order confirmation, I sent an email to say the order was wrong. Even though the order didn't actually go out for several days, you said you couldn't make the correction. As such, I received the package. I had to re-send the package (I couldn't re-direct the package with FedEx because they don't have an office in my town). I had to re-package the gift, and re-send through the USPA, and it cost me san additional $30. I feel all this effort was simpley because you were not responsive to my immediate email.
27 July 2023
Reply from Storksak
We're so sorry you've felt disappointed with our response, we pride ourselves on going above what's normally expected with customer service. We delved in to check, due to the time difference our response came three hours on the next working day. Our distribution team work tirelessly to get the US orders shipped as a priority due to the early collection. In this case the Fed-ex had already been processed and was dispatched with the address you provided. We provided tracking so you could amend the address, but understand as there wasn't a Fed-ex office in your town this prevented you from doing so. I hope you can appreciate that we did all we could do in this instance,
Best wishes Storksak Customer Care Team
Good customer service
My order was going to arrive late, which was not mentioned when I was purchasing. So I enquired about my order and as a gesture of good will, I was given 10% refund. I was very happy with this and the prompt and efficient service.
28 June 2023
Reply from Storksak
Thanks so much for leaving us your review, Storksak
Reply from Storksak
Hi Dennis, thank you, we appreciate your review, Storksak
Brilliant product and absolutely am…
Brilliant product and absolutely amazing customer service! Cannot rate highly enough!
18 August 2023
Unprompted review
Reply from Storksak
Thank YOU Chloe, what an amazing review, we appreciate it so much, Storksak
Reply from Storksak
Thank you so much for your review Vicki, Storksak
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