1 star because 0 is not possible…
I put 1 star because its not possible to put 0.
Last week (17th February) I contact with them because I was interested in buying 2 rings (one for my wife and one for me), and had some doubts about diameter and size.
The result of asking for that ring meant that inmediately they rised up its price just next day of that concrete ring.
I put this into their knowledge, and they tell me that silver is more expensive since I asked for, because price of silver had rised up in trading markets. But the truth is that in their website they have many other items of silver wich have not changed their prices.
Other sellers of silver items have not only mantained prices, but offer discounts.
Maybe the ring I was interested in is made or a very special kind of silver wich is not made any other product (what a bad luck)
Maybe they rised up the price because they though I was going to buy the 2 rings anyway.
Who knows…
These are the facts. Everyone choose his/her own opinion.
Reply from Zancan Gioielli
Dear Customer,
thank you for sharing your feedback.
We would like to provide you with a transparent explanation regarding the price change you noticed, as it was definitely not a targeted action.
The precious metals market has experienced unprecedented volatility recently. Specifically, silver prices have surged by over 20-25% in the last year due to global market pressures. For several years, we chose to absorb these rising costs ourselves to avoid impacting our customers, but we recently reached a point where a general price update across our entire website became inevitable to maintain our standards.
We have been updating our collections one by one over several weeks. By pure coincidence, the rings you were interested in were part of the very last collection to be updated. This explains why you saw those specific prices rise while others appeared stable—those other items had already been adjusted days or weeks prior.
We truly care about what our customers think of our products and service, and we pride ourselves on our integrity. We hope you will soon return to our website, where you can find original, high-quality jewelry, all of which is entirely handmade in Italy—a level of craftsmanship that we are proud to offer.
Best regards,
Zancan Customer Care