The Boatyard Reviews 

908
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable team who consistently go above and beyond to assist buyers, whether they need help loading heavy items or finding specific parts. Shoppers appreciate the extensive stock available at competitive prices, paired with a remarkably fast and efficient online ordering and delivery process. However, some people mentioned issues with the third-party courier service, noting occasional shipment delays or frustrating problems with parcel deliveries. Regardless of these external shipping hiccups, consumers remain thoroughly impressed by the overall service quality and express strong intentions to return.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting high quality and great value.... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders generally arrive swiftly and on... See more

Service

People report positive experiences with service, highlighting efficient, friendly, and helpful staff members.... See more

Staff

Customers consistently report positive experiences with staff, describing them as friendly, polite, and... See more

Price

Consumers find prices to be very reasonable and competitive across a wide range of available items. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed greaser tubing and exhaust lagging for narrow boat Perseverance. Most other suppliers would either sell a 1 metre tube plus fittings then sell a longer length of tube separately, and 30 metre... See more

Rated 5 out of 5 stars

The Boatyard has everything you need for life afloat/leisure, well stocked with essentials and more and always a good supply of fuel for the winter. Everyone there is friendly and helpful. My husband... See more

Rated 5 out of 5 stars

You cared - a very rare experience - and I spoke to a real person. Truly exceptional all round . Please drop Evri though as of all the delivery people they seem not to care! I will definitely be a... See more

Rated 5 out of 5 stars

The shop is literally an Aladdin’s cave for boaters Loyalty points given which can be used on line for discount A friendly helpful welcome awaits, well worth a visit


Company details

  1. Boat Accessories Store
  2. Boat Repair Shop
  3. Coal Supplier
  4. Gas Cylinders Supplier
  5. Marine Supply Store
  6. Sailing Store

Written by the company

The Boatyard and Chandlery at Hilperton Wharf on the Kennet and Avon canal near Trowbridge supplies all the services, parts and spares a boater needs. We stock diesel, calor LPG gas, coal, water, pumpout and much more. We also have a chandlery boat Aquilo which you may see cruising around the canal network, we carry lots of essential spares and everyday chandlery items on board especially the awkward to transport items like boat poles and boat hooks. On our online store you will find service bundles for most popular makes of engines found on the inland waterways, these bundles offer an extra discount when you buy a full service kit for your engine.


Contact info

4.9

Excellent

TrustScore 5 out of 5

908 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(908)

162 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer is still king

A very customer focused company. It cares about the people.

2 March 2026
The Boatyard logo

Reply from The Boatyard

Good Afternoon Madeleine


Thank you for taking the time to leave us review, its great to hear that our team are providing the service you need.

Thank you for using our online store, Victoria & The Boatyard Team

Rated 5 out of 5 stars

A* service

A* service, staff and products!

21 February 2026
The Boatyard logo

Reply from The Boatyard

Good Afternoon Abigail


Thank you for taking the time to leave us review, its great to hear that you are pleased with our range of products and the service received from our team

Thank you for using our online store, Victoria & The Boatyard Team

Rated 1 out of 5 stars

Still waiting for my delivery

Still waiting for my delivery, the parcel company say it’s been delayed??

26 February 2026
The Boatyard logo

Reply from The Boatyard

Good afternoon David

Thank you for taking the time to leave us a review, Im sorry that you were not pleased with the speed of delivery, if you had of notified us of a problem then we could of steppped in and helped. When placing your order you did actually choose standard delivery which states 2 to 5 working days, your parcel was delivered in 4 working days from time of order. We do offer a next day service for goods ordered before 12pm, if you needed to receive your order quicker then this would of been the option to have choosen.

Thank you for using our online store.

The Boatyard Team

Rated 5 out of 5 stars

BRILLIANT COMPANY !!!!!!!👍👍👍👍👍

This company is brilliant they go that extra mile purchased a gang blank couldn't put in post as to big and expensive they went one step more and offered to deliver it when next in area perfect week later came to my marina thank you so much also ordered online delivery is fast and good communication will be using again 👍👍👍👍👍

12 February 2026
Rated 5 out of 5 stars

Boatyard experience.

My experience of the boatyard has always been extremely positive, Spencer and Victoria have bent over backwards to help me on numerous occasions from helping me remove and dispose of my toilet tank to jumping in and helping me two pack my boat.
Also supplying cheap coal and a wide range of fixtures and fittings, and always ready to give helpful advice I heartily recommend them.

23 January 2026

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