MINISFORUM Reviews 

Minisforums have very good mini pcs and are willing to help with any issues as well as this the customer support is very efficient and helpful.

I was very happy with the customer service. I encountered an error with my refurbished order (my mistake), reached out to them and they responded quickly and solved it to my benefit (vs them sticking to the small print). I am very happy with my brand new X1 AI Pro and highly recommend it.

I mixed up two different mini PCs and their customer service was very quick to respond to help me order the correct unit

Had of an idea to create portable station with ability of connecting in a modular way and desided to stop on minisforum occulink optional technology. I've purchased deg1 and x1 ai 255 refurbished versions which comes extremely good.
Also expirience with customer support was excellent, complect with deg was missing a fixing bracket at after I connect to support - they send it immediately in 2 days I had it in place!

Rapid overnight support given on an order query. Polite, professional and efficient. Thank you

Everything was great—I received fast and prompt assistance with my issue. The service is top-notch!

The Minisforum account team was incredibly polite and responsive and made sure my order arrived on time despite an upcoming national holiday. Very happy with my recent purchases - great stuff!

Costumer service WAS helpful and responded in +- 1 day, sometimes same day. My package took longer than expected due to some overload in the Germany warehouse but after i sent a email the costumer service rep (Hellen) made sure my package leaves and added priority deliverers.

I see messages about the costumer service being bad but I have nothing to complain about. Maybe they fixed it?

I ordered the DEG2 dock and I’m very happy with it. It works great.

I had a machine that broke down. However, their support (Tina), was really helpful. I quickly got a replacement device and am now able to resume my work. Will keep buying my mini PCs from them!

Why I will always choose Minisforum. The Staff frinedliness, the quality of the product and the accessibility to material online to help with the setup.

Praying for panther lake product with occulink or Thubnderbolt 5. Once this is available I think my minisforum collection will be complete!

Ordered a Minisforum workstation for one of our senior developers. Our first experience with Minisforum, and I must say it's been a good one. The ordering process was simple, the delivery trackable, and the package arrived in pristine ready to use condition!
Our developer could not be more happy with the performance. He's switched off the old box and transitioned immediately. Very happy lad.
Well done Minisforum. Great product and customer service. Thanks Rachel!
Rob

I ordered a product on March 28th and only received a confirmation email. I had to contact them myself 10 days later, and they promised it would ship after April 20th. I waited nearly a month, only to be told on April 22nd that they canceled my order and would refund me in 36 hours.The official website chat was dishonest and gave me false information every time I asked for an update. They held my money for weeks only to cancel at the last minute. This was the worst shopping experience of my life. Terrible communication and zero reliability.

Last summer I bought a MiniForum computer, and it worked very well. Unfortunately, as sometimes happens with electronics, the power supply failed after some time.

To avoid similar issues in the future, I decided to purchase a more reliable and more expensive power supply. Since the computer was still under warranty, I contacted the manufacturer for support.

Their representative, Tina, responded very professionally and politely. She understood the situation well and offered me a fair compensation for the faulty power supply.

I really appreciate the excellent customer service and support. I can definitely recommend this company to others.

Oksana

Minisforum has amazing customer service and stands by their products. Had an issue with my product and they responded quickly and swapped it for another product. The whole experience was great. Would definitely buy more minisforum products in the future.

I am very satisfied with the variety of products and especially the design itself. Even with the communication with the store itself. The only thing is that the products could be shipped faster, but that's a detail.

Good service and help after problems with refurbished mini pc bij Tina from minisforum.

My experience with Minisforum has been extremely disappointing from start to finish.

It already began badly: it took almost 4 weeks just to get in contact with customer service to report a defective product. Only after that long delay was I finally able to explain the issue.

What happened next was even worse.
Minisforum first tried to refund me 20% less, claiming the product was “used,” even though this was a warranty case. I refused, and only then did they agree to a full refund of €599.

But when the refund finally arrived, they paid 10% less anyway, blaming “bank fees” and expecting me to accept it. Under EU consumer law, warranty refunds must be paid in full, without deductions — and they know this.

From that point on, the situation became absurd:

- I had to spend months emailing back and forth
- They repeatedly gave new excuses
- Deadlines they set themselves were ignored
- “Finance needs to approve it” became a standard line for weeks
- I had to prove myself that they underpaid the refund
- To this day, the remaining amount still has not been paid

This entire process has dragged on for months, and I have invested far more time and effort than any customer should. Minisforum confirmed the full refund themselves, yet still failed to honor it.

This is not how a company should treat its customers.
Think very carefully before buying from Minisforum.

I got sent a faulty device. Contact with customer service was cordial and very helpful. They sent me a replacement within an acceptable timeframe. Unfortunately it was a refurbed device and not a new one. That was not so great.

In the end we agreed upon a refund. The customer representative Tina was very responsive, polite and made no fuss about the refund. Even though the hardware side was not so great - I suspect just bad luck on my part first - the customer service was good and I leave with no bad feelings.

My UM 890 Pro didn‘t work anymore and powered of by himself. After a couple of mails with the Minisforum Support Team and some guided Tests they offered me to replace the Device and after a couple of days I got a new one which is working without any issues. Great Service and many thanks!!!