Never purchasing from the online retail store again. Absolute shambles just like majority of the other reviews i placed an order and it's been pending on processing for past 10 days, I have tried to... See more
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What a shower of poo, ordered 2 shirts on the 02/08 after adidas messed up my order , had one update saying there was a small delay but since then nothing from then, it’s now the 15/08 and no updates... See more
Spent £350 on new kits on 1st August 2 weeks later still waiting !!! Order still showing as processing customer service is a joke they try and fob you off it’s an embarrassment if they had been honest... See more
Went to order items today on the new launch date added in a jacket 100 euro it said add something for 20 euro more for free delivery, so added in a match programme and a coin collection, then it still... See more
Brilliant! I’m so happy with my purchase. Huge discounts with authentic items. Before purchasing I had checked the reviews; i was hesitant but then i decided to go for it by choosing PayPal as my paym... See more
I ordered my Daughter a LFC home shirt on the 2nd August, Personalised, I was informed there was a delay & it would be with me by the 15th August, It has still to arrive, It’s my Daughters birthday... See more
Absolutely shambolic and an embarrassment to the club. Ordered kids hoodies on 13th May. Notification from courier three days later that they had it, things were looking good. Courier ends up returnin... See more
Placed two orders for the champions tops when they were released after winning the league nearly three weeks ago. I received one order a week ago and the other order still isn’t processed. Just get fo... See more
After waiting over 3 weeks for my sons and mine kit, they finally arrived today, only to open and find the printed name on the back is already peeling, have now opened case to get resolved! Never know... See more
Ordered the new home kit with Diogo 20 on the 1st of August. Still waiting two weeks later… Unable to wear my shirt for the first game of the season, and felt I was unable to properly pay my... See more
Chelsea fan here. Purchased a dartboard for some friends/fans of LFC in Thailand for Christmas. Item was stopped by customs waiting for information from the seller, was never contacted by either LFC o... See more
Ordered the new kit with Diogo J 20 on the back on 2nd August in plenty of time to receive the kit before the 1st game of the season on 15th. expected date of delivery was 9th, then email from them to... See more
ordered an Adidas LFC home for 25/26 season - for my daughter's birthday, her 9th (18th Oct). I ordered an 9-10. I added the standard name/number (Salah 11). Its arrived, its way too small. I tried it... See more
Ordered personalised new home kit dated 09/08/2025. Estimated delivery date 17-20/08/2025. It's now the 21st. I checked the order online and it's still processing. Reading the reviews, it's a very sim... See more
Ordered some new kits on the 8th said it would be here today by the latest (15th) and I haven’t even received any updates since the first confirmation email. I’ve tracked the parcel and it’s not e... See more
Ordered a jersey for my 9 year old. The first one, besides looking smaller than expected for the advertised age, arrived with his personalised name misspelt and we had to ask for a refund. The seco... See more
I was given a delivery date of my Champions shirt of the 19th-22nd of May. Was then told that it would be delayed because of high volume of orders, then because it was personalised it would be delay... See more
Worst customer service ever. I bought an Authentic Adidas home jersey and paid for a ‘Gold Premier League Patch’ which was not delivered & they sent me a faulty item which has threads missing.... See more
I’ve always supported Liverpool and bought directly from the official LFC Store to make sure my money went to the club. But this last experience was a huge disappointment. After ordering t... See more
Order took ages to arrive. When it did arrive the shirt and shorts were way too small even though the correct age size for my niece was ordered. Have to email before you can return anything and took a... See more
I bought 3 new home kits recently - one for each of my boys and one for a member of my son’s under 10 football team who broke his leg. The kids love them and they look really good - love the... See more
Ordered a top for my son's birthday. Glitch on the website meant that the green top wouldn't print a hyphenated name so the name on the photo showing you what you will get is not what they print. It's... See more
I bought a pennant and coffee mug off the Liverpool FC site. It indicated it was their US site. The product quality is fine and the order went thru fine....it required $10 for shipping. No mention was... See more
Order stated a 28th delivery, we are at 30th and order still processing. I escalated via LFC help (no answer 4 days later) online chat was poor and even though he said he would get it processed, still... See more
Ordered mens and youths shirts on 4/8/25 with a delivery date of 9/8/25. Recieved an email on the 7/8/25 advising of delays Recieved another on the 11/8/25 advising delivery soon!!!. Sent a... See more
I ordered a Jersey August 1st. Now it's August 27 and it still says it is in processing. So disappointing! Just chatted with customer support. No refunds. Just hope that the shipments arrives before... See more
Rubbish Express delivery quoted to arrive 3 days after economy delivery?! Because of this booked for locker collection but delivery failed with no further explanation (lockers full?!) and only goin... See more
Awful , a month later and I still have yet to receive my order of the new shirt , it has been lost in transit , which quite frankly is not my issue , however a month down the line no shirt , no refund... See more
My son bought a pair of the new season football socks as part of the whole kit. After the first wear they had fallen apart. Rubbish quality, insanely expensive. Absolutely no interest from the store t... See more
LFC store staff could not get any more rude. One member gobbed off on my Autistic son as he had a meltdown as went to pay for a basket full of LFC items to he told it was card payment only. This p... See more
The new 25/26 shirt £85 is disgustingly poor quality. I have returned it to get a refund after one wash it has washed baggy and also pulled in several places. My 15 year old doesn’t climb trees etc. H... See more
I placed my order for a personalised LFC jersey on release day (1 August), expecting prompt dispatch. It has now been over 14 days and I still have not received a tracking number. Every time I fol... See more
Ordered LFC Champions t-shirt and Hoodie & Cap at the start of May expecting it to arrive before the parade (as nowhere, where did it say it wouldn’t) Cap was dispatched within 3-4 days but 5 week... See more
Items missing in transit and did not refund postage costs for items I never received. Unable to reprocess order as now different kit supplier. If they use Evri for delivery they can expect to be held... See more
Ordered t-shirt nearly 2 months ago order says complete still haven't received the t-shirt spoke to customer service 2 weeks ago still not heard a thing shocking!
Absolutely disgusting. Ordered 3 shirts with Jota on 1st aug Like so many, got an email saying it's delayed but will be with me by 15th. No further updates. Live chat say they can't confi... See more
Liverpool football club will steal your money, do not use online store. Never received purchase, never received a refund. Liverpool football club online store in a scam.
100 % scam. My order from march hasn’t arrived and the guys at the “helpdesk” are not helpful at all. Maybe cheaper than the official store but you won’t receive what you purchase.
Parcel ordered and the driver left it on the step. Its been stolen and Liverpool FC have basically just said its tough. Its their courier! Not my chosen courier! Just a disgrace. Lost money now and... See more
Its slow. The customer support is bad. I wanted to cancel one of my orders and i couldnt beacuse they didnt give me an order verification in time.
Ordered on 1st of August and it arrived today on 12th ...still thats fine Only to find out they are ripping us off as the price on jersey is £85 and they sell it for £121. I was unable to cance... See more
Both app and online store is not working. I have missed out on to champions shirts now. Either I can’t pay when trying nor can’t place the order. When telling them the problem they just say ther... See more
Absolute joke orders go missing and liverpool say its evri fault. Missing printing and all the customer service is via email witch is a joke.
No shirt for 3 weeks. Was ordered on release date and was promised delivery on 14th August but nothing. Very disapointing.
Placed my order third of may and still waiting. Some dude, Andy, replied to couple of my mails and claimed delivery company. Now he doesn't reply anymore.
Never again. We ordered two shirts and they both arrived damaged. One of them could not be worn at all because of the damage. So they told us to send it back and we will receive the refund. We send it... See more
Waited over 2 weeks for the order and they cant even spell Diogo j. right, sent it with no space in so now im on hold with there online store to try and get a replacement, really not happy!!!!
People also looked at
RUN!
RUN!!
Do not buy from them
Scam you after you purchase to only find out they try to charge you $80 COD charge from UPS prior to delivery.
I refused my package because I was not going to pay extra for something I was as not told about. Kept emailing company and they kept saying they received package but had to be inspected . 2.5 months and several emails later, still no refund . Contacted my credit card company for refund.
2 December 2025
Unprompted review
Gift voucher
I bought a gift voucher for full membership for my husband for Christmas. After several chats, emails, facebook help, no one has been able to sort it out. Hopeless and unhelpful service
22 December 2025
Unprompted review
Total scam
Total scam! I haven’t receive my order. I have been in contact with the company and they told me that they will send it, one year later, nothing.
4 January 2026
Unprompted review
U.S. Customers: Be Aware of Exorbitant UPS Brokerage Fees
The merchandise itself is excellent — high quality, well-made, and exactly as described. I was genuinely happy with the products I received.
I do want to warn U.S. customers about shipping costs. While the site clearly states that customs and import duties may apply outside the UK (which is expected), the carrier choice has a major impact on the final price and is not transparent at checkout.
My order was shipped via UPS, and I was charged roughly 60% of my purchase price at delivery. A significant portion of this total came from UPS brokerage and disbursement fees, not government customs alone.
This isn’t about disputing customs policy — it’s about transparency and choice. If UPS is the shipping method, customers should be given alternate options so they can understand the full cost before ordering.
12 December 2025
Unprompted review
Beware of Tariffs
I bought a pennant and coffee mug off the Liverpool FC site. It indicated it was their US site. The product quality is fine and the order went thru fine....it required $10 for shipping. No mention was made it would ship from Netherlands and tariffs would be added by carrier. UPS tracking gave no details either. The $27 order shows up and the UPS driver wants a check for $42.21 citing tariffs! So....just wanted to put that out so all are aware
11 December 2025
Unprompted review
Review
Its slow. The customer support is bad. I wanted to cancel one of my orders and i couldnt beacuse they didnt give me an order verification in time.
8 December 2025
Unprompted review
Absolute joke orders go missing and…
Absolute joke orders go missing and liverpool say its evri fault. Missing printing and all the customer service is via email witch is a joke.
26 November 2025
Unprompted review
Liverpool football club online scam
Liverpool football club will steal your money, do not use online store. Never received purchase, never received a refund. Liverpool football club online store in a scam.
3 December 2025
Unprompted review
Awful service. Never ordering from them again
Parcel ordered and the driver left it on the step. Its been stolen and Liverpool FC have basically just said its tough. Its their courier! Not my chosen courier!
Just a disgrace. Lost money now and no way of getting the product
28 November 2025
Unprompted review
Chelsea fan here, should have known better.
Chelsea fan here. Purchased a dartboard for some friends/fans of LFC in Thailand for Christmas. Item was stopped by customs waiting for information from the seller, was never contacted by either LFC or UPS. Watched tracking for days, sent multiple emails, had friends in Thailand call, all for LFC to return the item on their own behalf back to their shipping warehouse in the Netherlands. Was asked for $140 dollars extra after purchase for customs, almost the cost of the item. Customer service did nothing to help, took days to respond, only to be told if I wanted to solve the problem, I would have to buy another dartboard. Absolute sham. Incompetent, extortionate and corrupt. I would give them 0/5 if it was an option. Shop elsewhere, I hope they get smashed into relegation.
26 November 2025
Unprompted review
No Warning About Tariffs, Fans Left Paying Hidden Costs
I’ve always supported Liverpool and bought directly from the official LFC Store to make sure my money went to the club. But this last experience was a huge disappointment.
After ordering through the official app, I was hit with a $70 import tariff per shipment to the U.S. — nearly doubling the cost of my order. There were no warnings, prompts, or notices about potential customs charges anywhere in the checkout process. I went back through the app and simulated another order just to confirm — still nothing.
When I reached out to Support, I received a copy-and-paste policy response claiming there are “multiple on-screen notices,” which is simply untrue. I was also told to refuse delivery and deal with UPS myself.
It’s deeply unfair to fans who are just trying to support the club. At the very least, there should be a clear, visible notice at checkout that international buyers may be charged additional tariffs. Until that changes, I’ll be buying my gear elsewhere.
— Drew B (U.S. supporter)
18 October 2025
Unprompted review
Adidas kids home shirt runs small
ordered an Adidas LFC home for 25/26 season - for my daughter's birthday, her 9th (18th Oct). I ordered an 9-10. I added the standard name/number (Salah 11). Its arrived, its way too small. I tried it on 2 x 9 year olds and 1 x 8 year old, not going to fit or get much wear before they grow out of it. I contacted the online chat, Chole E I think, and they said no to a return/replace due to customisation. The shirt sizing clearly runs small in comparison to LFC own produced clothing and the previous kit supplier Nike. I've escalated citing consumer rights etc but I doubt they will do anything. the attitudes of the online CS team is trash, its not what I would expect of my club whom I have supported for 45 years. I will NOT ever purchase anything from LFC again, and it has tarnished how I think of LFC going forward. disgusting behaviour they have shown and zero empathy.
20 October 2025
Unprompted review
Ordered a jersey for my 9 year old
Ordered a jersey for my 9 year old. The first one, besides looking smaller than expected for the advertised age, arrived with his personalised name misspelt and we had to ask for a refund. The second shirt (which I then ordered in a bigger size) arrived full of pulls and marks and loose threads and I had to send back - awful quality which I assumed was a one-off and had been done in the factory. The third shirt has now started to look worn out after only a few games, thread pulls and marks - looks awful. Very very poor quality and sizing guide completely wrong.
3 shirt orders in total, two had to go back and the third looks bad. Would NOT recommend.
10 September 2025
Unprompted review
My son bought a pair of the new season…
My son bought a pair of the new season football socks as part of the whole kit. After the first wear they had fallen apart. Rubbish quality, insanely expensive. Absolutely no interest from the store to replace them.
1 September 2025
Unprompted review
Ordered t-shirt nearly 2 months ago…
Ordered t-shirt nearly 2 months ago order says complete still haven't received the t-shirt spoke to customer service 2 weeks ago still not heard a thing shocking!
27 September 2025
Unprompted review
I bought 3 new home kits recently
I bought 3 new home kits recently - one for each of my boys and one for a member of my son’s under 10 football team who broke his leg.
The kids love them and they look really good - love the design.
However, the material is much more lightweight and has a less premium feel than last season’s Nike kit, and the kit is definitely smaller fitting than last season’s offering, so unfortunately will not last as long.
It’s a shame because the kits are not cheap. I’d expect better quality for the price and despite using the size chart on the website it still looks small on (maybe this hasn’t been updated for the new supplier?)
Anyway, the kids are chuffed with their new kit so that’s the main thing!
23 August 2025
Unprompted review
Absolutely shit quality, DO NOT BUY
Absolutely shit quality "authentic" Adidas home shirt that started peeling after only a few hours of wear, when contacting customer services they pretended not to be able to open a JPEG
2 September 2025
Unprompted review
Worst customer service ever. Go elsewhere if possible.
Worst customer service ever. I bought an Authentic Adidas home jersey and paid for a ‘Gold Premier League Patch’ which was not delivered & they sent me a faulty item which has threads missing.
Customer service didn’t even apologise- they just said to send it back and re order the item and they’ll refund me the express shipping.
Turns out the item is sold out and Kloe C who was working in the live chat was rude, incompetent and refused to take accountability. In her words “there’s nothing we can do if the item is sold out and we don’t have to fulfil your order”.
Sorry that is the worse customer service experience ever- Liverpool FC needs to invest in their staff who are dealing with the everyday people who support this club with their hard earned money. As a Liverpool fan… go elsewhere. Go directly to Adidas to buy the kit.
8 September 2025
Unprompted review
Terrible
Rubbish
Express delivery quoted to arrive 3 days after economy delivery?! Because of this booked for locker collection but delivery failed with no further explanation (lockers full?!) and only going to reattempt after a week
Customer service barely help at all
Utter joke it’s been an awful experience
4 September 2025
Unprompted review
Awful
Awful , a month later and I still have yet to receive my order of the new shirt , it has been lost in transit , which quite frankly is not my issue , however a month down the line no shirt , no refund or replacement yet either ! Despite several emails to lfc and the courier etc … I still continue to have to waste more time chasing this up as I’m not prepared to loose £120 , and they wonder why there is a problem with fake merchandise, well looking at their reviews I’m not surprised !! Probably get better service .
1 August 2025
Unprompted review
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