Great easy transaction! Ordered a Hanbat billiard shaft and it was packed with exceptional care to insure safe shipping! Shaft arrived in perfect condition! Super fast free shipping!!! From France to... See more
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The purchasing process was easy and quick. As delivery method I chose "DHL standard", but the store send me the shaft using "DHL express". I ordered the shaft on Sunday and on Wednesday I had the s... See more
All orders to date have been processed accurately without any errors. The packaging has also been done carefully to prevent any damage to the goods. Delivery times have been relatively fast as well. F... See more
International online order from NW USA. 2x Dynasphere Vanadium pool ball sets. Ordered on a Friday evening, processed over the weekend, shipped on Monday and arrived at my front door from France in Wa... See more
Company details
About Kozoom Store
Written by the company
Welcome to Kozoom Store, where billiards passion meets expertise and trust.
For more than 20 years, Kozoom has been a trusted reference for billiard players worldwide, offering premium equipment and reliable customer service for both competitive players and passionate enthusiasts.
As a specialized online billiards store, we provide a carefully curated selection of billiard cues, balls, and accessories designed for all major disciplines, including carom billiards, American pool, English pool, and snooker. Our catalog is built to meet the highest standards of precision, performance, and durability.
Kozoom Store proudly distributes some of the most respected brands in the billiards world, such as Longoni, Predator, Ceulemans, Molinari, Aramith, DynaSpheres, Kamui, Layani, Buffalo, and Adam. From professional cues and high-performance billiard balls to tips, chalks, cases, billiard cloths and maintenance accessories, every product is selected for every players’ needs in mind.
Beyond products, we believe expert advice and reliable support are essential to a great playing experience. That’s why our team is committed to helping customers choose the right equipment and shop with confidence.
Trusted by players and loved by the community, Kozoom Store is your destination for quality, expertise, and passion for billiards since 2005.
Do not hesite to contact us for your next billiard equipment!
A Customer Service You Can Trust
Written by the company
- Real People. Real Support. Multiple Ways to Reach Us.
- At Kozoom Store, customer satisfaction is at the heart of everything we do. Our dedicated support team is available to assist you before, during, and after your purchase, ensuring a smooth and confident shopping experience. Whether you have a question about a product, an order, or need expert advice, you can easily reach us by email, phone, or Facebook. We believe great service means being accessible, responsive, and genuinely helpful, because players deserve support they can rely on.
Free Shipping to E.U. over 150€
On accessories orders that ship by post.
Same day shipping if order is placed before noon.
Contact info
5 rue Nicephore Niepce, 33510, Andernos-les-Bains, France
- +33972332124
- shop@kozoom.com
- store.kozoom.com
Kozoom Deals
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 59% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality Billiard Balls for great price
It was very easy to purchase the Billiards Tournament Balls online for a great price and I received all the way from France in matter of few days. They look great and play excellent!!
9 July 2025
Good shop
wide selection of different products, reasonable price level. delivery could be faster
30 April 2025
Adios Kozoom
I signed up with an acct on Kozoom and placed an order giving all required info and received a message that the order was rejected/refused etc. i filled out a contact form explaining what happened,and a customer service rep replied that the order was not put thru as fraud was suspected. She said that she corrected the matter and verified to the order dept that it was a legitimate order. She provided a link to place the order and I proceeded to place the order.
And what do you think happened ? I got a reply stating they wanted me to download some app from my bank
confirming my identity.
I emailed the customer service rep thanking her for her efforts but cancelling the order.
Now this order was for less that $200 but if it was for for $1000 + I would perhaps understand their concern.
And to top it all off a few yrs ago I used to purchase a pass for the European Pool Championships from them.
Adios forever Kozoom
19 February 2025
Reply from Kozoom Store
Hello,
Just to clarify, it wasn't Kozoom that requested proof of identity, but probably the banking system that handles payments.
I tried to help you as best I could, trying to find solutions. Thank you for your appreciation.
Delphine
The Order was commig fast thank you
27 January 2025
Ordered a snooker que from sweden and…
Ordered a snooker que from sweden and got it super fast to a really good price!
23 January 2025
The order I placed has not yet arrived
The order I placed has not yet arrived. You have very poor quality service.
21 January 2025
ORDER DELIVERY PROBLEM
I made an order and they were helpfull until the order was shipped but now my order has not yet arrived and was sent back to kozoom store due to a problem at the airport customs in my country.I sent an email twice and tried to call their phone number but no one picks up the phone and i havent recieved an answer to my email.I'm still waiting for my problem to be solved.
PROBLEM SOLVED THANK YOU Delphine Roumagère FOR YOUR HELP VERY APPRECIATED (30.12.2024)
21 December 2024
Unprompted review
Reply from Kozoom Store
Hello,
We are not responsible for any customs clearance issues of your package in Turkey.
Your package arrived on Friday, I sent you an email to get your instructions for the next steps: delivery to another address or refund?
FYI, It is Christmas time in France and the end of year holidays. Our office was therefore closed for a few days and our teams are reduced in staff.
Best regards,
Delphine
Good showing system.
Kozoom is a good shopping mall that gives me the various prices and major manufacturers of goods. It gives me easy choice of the one that I want to buy.
6 November 2024
Excellent Support
the quality of a shop is seen in the after-sales support and I can tell you that they were exceptional. the product I had ordered was slightly damaged. not only did they send me another product but they did it before I sent back the damaged one so I wouldn't be left without. exceptional
1 December 2024
Great service
25 November 2024
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