MY tablet had a hardware issue (kamvas slate 11) where it stopped reacting to touch and pen. I was really worried as I had only just gotten the tablet 3 months prior- but when I reached out they help... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered 2 of the Inspiroy Ink H320M tablet . One of the tablet was faulty out of the box. It was not a good experience as they should have done a minimum quality check before shipping the p... See more
Company replied
I don't agree with the return policy, if Huion wants to treat their customers right it should be entirely free. I'm pretty sure a company such as Huion can already do this. Customer support was ver... See more
Company replied
One star removed because I had a terrible experience with the PRODUCT (the Note X10) but i had an AMAZING experience with customer service. During my return of the Note X10 there were several i... See more
Company replied
Company details
Written by the company
Shenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Contact info
United States
- +1 302-844-6488
- service@huion.com
- store.huion.com
4.0
Great
700 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
I recently had a failure of my Huion pad and could not solve the issue using the web help. I contacted Huion by phone thinking I would reach another bot, but was shocked to reach a representative who was knowledgeable, patient and helpful. She worked with me to troubleshoot the issue and helped discover the cause of the problem. I purchased the part with her help which arrived a short time later. I installed the part and the device worked again. Thank you Huion!
6 November 2025
Unprompted review
Reply from Huion Official Store
Hi Daniel,
Thank you so much for your thoughtful review! We're thrilled to hear that our support team was able to assist you with care and expertise. It's great to know that the issue was resolved and your Huion device is back in action! We believe that real, human support makes all the difference, and we're glad that came through in your experience. If you ever need help again, we're just a call or message away. Happy creating!
Sincerely,
HUION Customer Support
Good experience
I received a prompt reply to my ticket, which involved a driver conflict. Instructions on how to resolve the issue were clear and, thought it took a bit of trial and error, the issue was resolved quickly.
29 October 2025
Unprompted review
Reply from Huion Official Store
Hi Ioana,
Thank you so much for your kind review! 😊 We're glad to hear that our support team was able to respond promptly and provide clear instructions to help resolve the driver conflict. We know that tech issues can sometimes take a bit of trial and error, so we truly appreciate your patience and persistence. If you ever need assistance again, we're always here to help!
Sincerely,
HUION Customer Support
Good customer service and great art tablet!
Initially, I left a bad review because I placed an order from them that never arrived. I tried going back and forth between my local post office and Huion to see what had happened. It was very frustrating trying to communicate between everyone and getting nowhere. They sent me a replacement tablet for free and it works wonderfully! (Flash forward to now, I have evidence to believe it was completely my post office's fault.) Any service that provides a refund or replacement, especially when its not their fault, earn 5 stars in my opinion.
This is my first time using one of their products. And although I had a rough experience at first due to the mail carrier, I think it was well worth it to continue to use their stuff! I had prior experience with XP-Pen and I really appreciate the sleek design of the Huion Kamvas 13 compared to my XP-Pen tablet. I look forward to using this tablet and other Huion art stuff!
26 September 2025
Unprompted review
Reply from Huion Official Store
Hi Lee,
Thank you so much for updating your review and sharing your experience! 🌟 We're truly grateful for your patience and understanding throughout the process. While we're sorry that your initial experience was frustrating, we're glad we could help make things right—and even more thrilled to hear that you're enjoying your Kamvas 13 Gen 3!
Your kind words about our customer service and product design mean a lot to us. We're honored to be part of your creative journey and look forward to supporting you with more Huion art tools in the future. Happy creating! 🎨
Sincerely,
HUION Customer Support
VERY GOOD AFTER-SALES SERVICE
After-sales service is very professional and very responsive; I inquired about the possibility of supplying spare parts, and in response, they informed me that my tablet was still under warranty and arranged a very fast shipment.
1 September 2025
Unprompted review
Reply from Huion Official Store
Hi THE SENTINEL,
Thank you so much for your wonderful review! We're thrilled to hear that our after-sales team was able to assist you quickly and professionally. Ensuring our customers receive timely support—especially when it comes to warranty and replacements—is a top priority, and we're glad we could make the process smooth for you. If you ever need further assistance, we're just a message away!
Sincerely,
HUION Customer Support
Excellent customer care, TERRIBLE quality products
One star removed because I had a terrible experience with the PRODUCT (the Note X10) but i had an AMAZING experience with customer service.
During my return of the Note X10 there were several issues and delays due to the postal service we used, but Grace in the customer care team was absolutely incredible. She so dedicated to helping me get my refund and ensure that I was never forgotten or lost in the system through this process, which Im extremely grateful for! It dragged out so much longer than it should have, really, and she never made me feel pressured to make things move faster, and she never made me feel like anything that happened was my fault. Im sure that seems normal but not every company or representative does such a wonderful job at it! Even though we've only communicated via email, its been a pleasure to have worked through this with her, and i think her patience, compassion, and attention to detail should be commended.
Thank you, Grace!
PS; Just get an XP-Pen
10 October 2025
Unprompted review
Reply from Huion Official Store
Hi Leo,
Thank you for your thoughtful feedback! We appreciate your kind words about Grace and our customer care team. It’s great to know that Grace provided compassionate support during your return process.
We also regret your experience with the Note X10 and value your insights, which we will pass to our product team for improvement.
If there’s anything more we can do to make this right or if you’d like to explore other options, please reach out. We’re eager to restore your confidence in us!
Sincerely,
HUION Customer Support Team
Support Team
The support team was very fast in solving my issues. They answered all my questions clearly and helped me with all my queries. Great experience!
29 September 2025
Unprompted review
Reply from Huion Official Store
Hi Andreea,
Thank you so much for your wonderful review! We're thrilled to hear that our support team was able to assist you quickly and clearly. Providing helpful, timely service is what we strive for every day, and it's incredibly rewarding to know we delivered a great experience for you. If you ever need anything else, we're just a message away!
Sincerely,
HUION Customer Support
They have a great product and great…
They have a great product and great customer service.
15 September 2025
Unprompted review
Reply from Huion Official Store
Hi Sandro,
Thank you so much for the glowing review! 🌟 We're thrilled to hear that both our product and customer service made a great impression. Your support means the world to us, and we're committed to keeping that standard high. If you ever need anything, we're just a message away!
Sincerely,
HUION Customer Support
Great team
Despite my issues I've had with connecting my huion to my phone (because of my phone model), the huion support team have been quite helpful with the refund process and I am extremely grateful for they're help and support
15 September 2025
Unprompted review
Reply from Huion Official Store
Hi Finnley,
Thank you so much for your kind words and 5-star review!
We're truly sorry to hear about the compatibility issues you faced, but we're glad our support team could assist you through the refund process. Your patience and understanding mean a lot to us, and we're grateful for the opportunity to help make things right.
If you ever decide to try another Huion product in the future, we'll be here to support you every step of the way. Wishing you all the best in your creative journey!
Sincerely,
HUION Customer Support
I ordered from their official store a…
I ordered from their official store a tablet with "expedited delivery" wich is 4-7 days delivery. 9 days later I still don't have my tablet. I contacted customer support and they replied my after one day with no solution to my problem. I use the tablet for work so I can't work because of their fault. Their products are good but I will never order from their official store again
8 September 2025
Unprompted review
Reply from Huion Official Store
Hi nik vat,
Thank you for sharing your experience, and we’re truly sorry for the frustration this delay has caused—especially knowing the tablet is essential for your work.
To clarify, orders from our official store are processed within 1–2 business days, and the courier’s transit time is typically 3–7 business days. This means delivery can take 4–9 business days in total. In your case, the delay was due to customs clearance, which, unfortunately, is beyond our control and can vary depending on local procedures.
We understand how disruptive this has been, and we’re actively working with our shipping partners to improve delivery reliability. Our support team is continuing to assist you through your ticket, and we’ll do everything we can to help resolve this.
Thank you again for your feedback—it helps us do better.
Sincerely,
HUION Customer Support
Great Experience
Had problems with my tablet pen glitching, and the process to get a new one was relatively easy and straight forward. Was able to get a replacement pretty quickly. Big thanks for Anna for being so helpful.
3 September 2025
Unprompted review
Reply from Huion Official Store
Hi Luke,
Thank you so much for your kind review! We’re absolutely delighted that your tablet pen replacement went smoothly and that Anna was there to assist you. Delivering quick and helpful service is always our goal, and we’re glad we could resolve the issue for you. If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Warm regards,
HUION Customer Support Team
Birthday gift for my daughter
I ordered a Kamvas 13 for my daughter for her birthday, as she is an avid artist and really wanted a Kamvas. I originally ordered one that must be connected to a PC or laptop and it wasn't working properly. I explained this to Huion and I was asked if I wanted a refund or exchange. My daughter actually wanted a standalone Kamvas. When I said I would prefer an exchange, I was suggested a Kamves 10, due to preferences. I was then sent a refund mailing slip, so that I could send the Kamvas 13 back to Huion. When I delivered it to USPS, customer service must have been watching for it, as they immediately sent the new one. I received the new one only days after I sent the first one. It cost me nothing and Huion did not give me any problems. They were so easy and great to work with. My daughter loves her Kamvas 10! Grace was awesome!
25 August 2025
Unprompted review
Reply from Huion Official Store
Hi Michael,
Thank you so much for taking the time to share your wonderful experience with us! We’re absolutely thrilled to hear that your daughter loves her Kamvas Slate 10 and that the exchange process was smooth and hassle-free.
At Huion, we strive to make sure our customers are happy, and it’s always our goal to provide exceptional support. Grace and our team are delighted we could assist you so effectively. Knowing that your daughter, an avid artist, is enjoying her new standalone Kamvas truly warms our hearts.
We truly appreciate your trust in us and hope your daughter creates many amazing artworks with her new device. If there’s ever anything else you may need, please don’t hesitate to reach out!
Warm regards,
HUION Customer Support Team
Mac Mini and Kamvas 22 Plus display issue
I have been using my Kamvas 22 Plus since 2017 and had no issues until a week ago when the Mac mini would not recognise two displays. Either I could use my primary display or my Huion, not both. I contacted Apple Support and spent an hour on the phone then reloaded Sequoia, another hour!. Still no joy! Grace at Huion sent me a couple of fix options. One which works is that I used Terminal on the Mac and added two lines of code. It worked straight away within minutes. The Kamvas Plus is still a great product after a few years usage, l love illustrating on it. Looking now to upgrade to the 4k tablet for better colour accuracy.
20 August 2025
Unprompted review
Reply from Huion Official Store
Hi Michael,
Thank you for sharing your experience with us! We truly appreciate your detailed feedback and are thrilled to hear that your Kamvas 22 Plus has been a reliable tool for your creative work since 2017.
We're pleased that Grace from our support team was able to provide you with a quick solution. It's fantastic to know that the Terminal fix resolved your issue, and we appreciate your patience during the troubleshooting process.
Your kind words about the Kamvas 22 Plus really warm our hearts. It's exciting to hear you're thinking about upgrading to a 4K model. I have no doubt you'll be amazed by the difference in clarity and vibrancy!
If you ever need further assistance or have questions about new products, please don't hesitate to reach out. Happy illustrating! Thank you for being a valued Huion customer.
Best Regards,
HUION Customer Support
the service was good but a bit slow
29 July 2025
Unprompted review
Reply from Huion Official Store
Hi Client,
Thank you for your feedback! We’re glad to hear you found our service good, and we appreciate your honesty about the speed. We’re always working to improve our efficiency, so your input helps us identify areas to focus on. If there’s anything specific we can do to enhance your experience next time, please don’t hesitate to reach out. We hope to serve you again soon—and even faster!
Best Regards,
HUION Customer Support Team
Low quality hardware at a premium price
It's a shame that the hardware is so unreliable that it just stops working after a few years. A simple web search will show that the tablets fail or pen input stops working much more quickly than competing products. People are better off buying a tablet from another brand. Customer support will provide no assistance and suggest you spend more money to replace failed cables or the entire product entirely.
7 July 2025
Unprompted review
Reply from Huion Official Store
Hi Nick,
Thank you for your review. We appreciate your insights regarding your device. While many electronic products, including tablets, typically have an average lifespan of 4-5 years, we understand that encountering issues during this period can be frustrating.
We take pride in the quality of our products and are continuously working to enhance their reliability. We are currently assisting you through email and are committed to finding the best solution for your situation. Your cooperation is invaluable as we work together to resolve this matter effectively.
Please continue to share your thoughts with us. Thank you for your understanding and patience.
Sincerely,
HUION Customer Support
Honest review of my Huion experience
I bought a product in May 2024 and returned it immediately after, following Huion’s instructions. Despite this, I waited over 13 months for a refund, with poor and inconsistent communication during that time.
After escalation and many tries, Huion finally processed the refund and offered a Kamvas 13 pro tablet as compensation. I appreciate the resolution but believe the situation should have been handled much faster and with better communication.
I hope Huion improves their after-sales service so future customers don’t go through a similar experience.
18 July 2025
Unprompted review
Reply from Huion Official Store
UPDATE:
Hi Arch Soma,
Thank you for taking the time to share your experience with us. We sincerely apologize for the delays and communication issues you faced during your refund process. Your feedback is invaluable, and we appreciate your patience and understanding throughout this situation. We want to assure you that we are fully committed to improving our after-sales service and ensuring that future customers have a more seamless experience. Your input will help us make the necessary adjustments to enhance our processes. Thank you again for your feedback, and we’re glad to hear you received the Kamvas Pro 13 tablet as compensation. If you have any further concerns or suggestions, please don’t hesitate to reach out.
Sincerely,
HUION Customer Support
----------------------------------------------------------
Hi Arch Soma,
We are truly sorry for the frustration and inconvenience this delay has caused you. Please know that we take your concerns very seriously, and we deeply regret that your refund has taken this long to process.
We want to assure you that we are actively working with the reseller responsible for issuing your refund to resolve this matter as quickly as possible. While the process has taken longer than expected, we are following up diligently to ensure you receive what you’re owed without further delay.
Your patience and understanding mean a lot to us, and we sincerely apologize for the wait. If there’s any additional information or assistance we can provide in the meantime, please don’t hesitate to reach out to us directly at service@huion.com.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Sincerely,
HUION Customer Support
Fantastic support
When my recently purchased tablet (the new Kamvas 16 Gen 3) was suffering technical issues with the stylus, the customer support member (Grace) and the technical team were very thorough and replied as quickly as possible in order to solve my issues. They spared no expense and ultimately sent a whole new tablet as a replacement. I am incredibly grateful for the help.
16 July 2025
Unprompted review
Reply from Huion Official Store
Hi Jea Lee,
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Grace and our technical team provided you with such thorough and prompt support. Ensuring your satisfaction is our top priority, and we’re glad we could resolve the issue with your Kamvas 16 Gen 3 to your satisfaction.
It’s wonderful to know that you’re happy with the outcome, and we truly appreciate your patience and understanding throughout the process. If you ever need further assistance or have any questions, please don’t hesitate to reach out—we’re always here to help!
Thanks again for choosing HUION, and we hope you enjoy your new tablet to the fullest.
Best Regards,
HUION Customer Support Team
Extortionate Return Policy
Huion will charge an 8% restocking fee for unwanted items, which isn't the reason for my complaint. What annoys me is they charge an additional £19.99 for the original delivery cost. It's absolutely dishonest to claim that Huion are paying £19.99 to ship a lightweight package within the UK. They obviously have a deal with their courier, like all high volume businesses, which would put the real delivery cost at about 10%, or less, of their stated cost. Keep in mind you will also have to arrange, and pay for the return of the item, so that's 8%+£19.99+ReturnCost.
*EDIT: I was fully refunded by Huion, and asked to change my Trustpilot review. I am only willing to increase the star rating from 1 to 2, because it's all very well that I was granted a full refund, but the policy is still in place, and others will be charged for delivery costs which are grossly overpriced.
If Huion genuinely are listening to feedback, here it is. Stop lazily charging a flat fee in order to recoup delivery costs for returned items. The rate you are charging is blatantly too high for the majority of products. As a consumer I could arrange carriage of your largest screen for less than the £19.99 you claim to be paying. At the time of writing, closer to £10-£15. The smaller item I was returning cost me £8 to ship back to you. As a large company, who obviously have a deal with their courier of choice, there is no way Huion is paying anywhere close to £19.99 for shipping. More like £1.99. If you want the negative reviews to cease you should come up with an honest way to handle returns.
14 July 2025
Unprompted review
Reply from Huion Official Store
Hi Ross,
Thank you for sharing your feedback with us. We sincerely apologize for any frustration caused by our return policy, and we appreciate you taking the time to express your concerns.
We understand that the restocking fee and shipping charges can feel unfair. Please know that your experience is important to us. Our return policy, which includes the restocking fee and recovery of shipping costs, is designed to cover operational expenses such as logistics, handling, and restocking processes. You can review the full details of our policy here: https://store.huion.com/pages/refund-return.
That said, we recognize that our policy may not always align with customer expectations, and we genuinely appreciate your feedback. We will review your concerns internally to ensure our policies remain fair and transparent. Our support team is available to assist you further through your ticket.
We value your business and hope to improve your experience with Huion in the future.
Sincerely,
HUION Customer Support
-----------------------------
Update:
Hi Ross,
Thank you for updating your review and for the additional details about your experience. We appreciate your willingness to share your perspective, as feedback like yours helps us identify areas where we can do better.
We hear your frustration about the shipping costs associated with returns, and we want to assure you that we’re actively reviewing our policies to ensure they balance operational needs with fairness to our customers. While we strive to keep costs as reasonable as possible, we recognize that flat fees may not always reflect the nuances of every return—especially for smaller items. Your suggestion about more transparent shipping adjustments is noted, and we’ll take it into account as we continue refining our approach.
We’re grateful that you gave us the opportunity to resolve your refund and appreciate your honesty about the broader policy. If you’d ever like to discuss this further or share additional thoughts, our team is always ready to listen.
Thank you again for your patience and for holding us to the high standards our customers deserve.
Sincerely,
HUION Customer Support
Received a faulty product and team resolved it promptly.
I have ordered 2 of the Inspiroy Ink H320M tablet . One of the tablet was faulty out of the box. It was not a good experience as they should have done a minimum quality check before shipping the product.
Thank you for reviewing my request and resolving promptly.
10 July 2024
Unprompted review
Reply from Huion Official Store
Hi JS,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by receiving a faulty Inspiroy Ink H320M tablet. We understand how frustrating this must have been, especially after your initial attempt to resolve the issue.
Our products undergo rigorous quality checks before shipping; however, external factors, such as extreme temperature changes or improper handling during transit and storage conditions, can occasionally lead to defects. Although our standard 1-year warranty for your order has expired, we’d like to explore alternative options to assist you. We’ll do our best to find a resolution.
Your satisfaction is our top priority, and we truly value the chance to address any concerns you may have. We are committed to ensuring that your experience is nothing short of excellent.
Thank you for your patience and understanding.
Sincerely,
HUION Customer Support
Extremely kind and helpful!
Contacted support after two weeks of no updates from the shipping department and ended up getting a new package sent. I'm super grateful, support was so nice and helped me quickly, which is something I wasn't expecting beforehand from experience elsewhere. Even if I still have to wait longer for my pen display, I'll look forward to it. I appreciate the time taken to seriously help me.
I received my product today, July 8. It went way quicker than I expected and I'm so happy!
28 June 2025
Unprompted review
Reply from Huion Official Store
Hi Nova,
Thank you so much for your kind words!
We’re thrilled to hear that our support team could assist you so promptly and make your experience a positive one. Delays can be frustrating, and we truly appreciate your patience and understanding while we worked to resolve this for you.
Your satisfaction means everything to us, and we’re glad we could turn things around. We hope your new pen display arrives soon and that you’ll love using it as much as we loved helping you! If there’s anything else we can do, don’t hesitate to reach out.
Warmly,
HUION Customer Support
I have already written to support twice…
I have already written to support twice looking for help, both times they have helped me very kindly, the first time was because I myself did not know the characteristics of my previous laptop and the other was because the dials on my tablet were having problems. I have a Kamvas 3 Gen 3, the problem was just updating a driver, they helped me solve it in less than 3 days (I hadn't seen the email the same day that support sent it to me) they always respond quickly.
28 June 2025
Reply from Huion Official Store
Hi Melanys,
Thank you so much for taking the time to share your feedback! We're delighted to hear that our support team was able to help you quickly and kindly, both with your laptop questions and the dial issue on your Kamvas 3 Gen 3.
We always aim to make troubleshooting as smooth as possible, so we're glad the driver update fixed the problem. (And no worries about missing the email—we know life gets busy!)
If you ever need anything else, don’t hesitate to reach out. We’re here for you!
Warmly,
HUION Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.