Stone Lain Reviews 

463
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful design and exquisite quality of the stoneware, stating that the items look wonderful on their dining tables. Shoppers also highly appreciate the exceptionally secure packaging that prevents shipping damage and the fast delivery service that brings orders safely to their front doors. Some reviewers were not happy with minor flaws, noting that regular silverware leaves visible gray marks on the surfaces of the dishes during meals. A few consumers also mentioned encountering occasional surface scratches, unexpected blemishes, or color descriptions that did not match their personal expectations.

What people talk about most

Product

Consumers find satisfaction in the stoneware, praising the beautiful designs, high quality, and secure... See more

Quality

Customers had positive experiences with quality, expressing delight over the beautiful, exquisite stoneware... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that orders arrive... See more

Order

Users describe positive interactions with order, highlighting that it is easy to place purchases online and... See more

Customer service

People report positive experiences with customer service, noting that agents respond very quickly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... See more

Rated 5 out of 5 stars

Great shipment. Arrived packaged well. The plates and bowls are beautiful, sturdy, well stackable, microwaveable, dishwasher safe…everything we were looking for. It’s just like what we expected based... See more

Rated 5 out of 5 stars

I ordered a dinnerware set that I was very excited about and upon receiving unfortunately was not going to work for our family. Had to much of a matte finish. However, costumer service was quick to... See more

Rated 5 out of 5 stars

For the price I was just impressed and I am a private chef. I’m always looking for beautiful white dishes, I really just wanted all the plates, but I decided that I will use the little coffee mugs fo... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

463 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(463)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

Charcoal

Well packed, quick, everything in great shape. Product is excellent. I really enjoy the shape of the plates!

18 August 2026
Rated 5 out of 5 stars

Great Quality & Customer Service

I had an issue with my dinnerware set not matching the product photos, but Stone + Lain’s customer service was very helpful and worked with me to make things right. The quality of the dinnerware itself is great, and I’m very happy with it overall. I appreciate how they handled everything and would purchase from them again.

3 August 2026
Rated 5 out of 5 stars

Replacement dinner plates

Thank you very much for a quick response. The two replacement dinner plates arrived undamaged not even a scratch. I will consider your company for any dinnerware I might need in the future.

9 August 2026
Rated 5 out of 5 stars

Fantastic service and high quality dinnerware!

The dinnerware is beautiful and very high quality! I received the set in a very timely manner and no issues at all with ordering or delivery. A couple of the bowls did arrive with hairlines cracks, but their customer service was fantastic and replaced them right away. They were very helpful and great communication! I would absolutely buy from them again, and I highly recommend them for anyone else looking for unique, quality dinnerware!

2 August 2026
Rated 5 out of 5 stars

The stoneware is very nice

The stoneware is very nice, just as advertised. It arrived on time and well-packed. This is what my granddaughter and her husband requested for their new home and it looks beautiful on their table.

27 July 2026
Rated 5 out of 5 stars

Received order quickly

Received order quickly. Despite being packed very well, there was one cracked bowl. I emailed the company that day (a Saturday) and by Monday a replacement bowl was shipped. Great customer service!

Love my new dishes!

26 July 2026
Rated 1 out of 5 stars

Disappointed: I wanted the Haven beige

I wanted the haven beige. I received the first order & the stoneware was grey. I returned and they sent another 8 piece, but the ‘beige’ is clearly grey. There is no cream or light tan anywhere. I will say the quality is wonderful, but saying it’s beige is misleading. The website dishes clearly look beige/cream. I was really disappointed.

23 July 2026
Rated 5 out of 5 stars

A lot of unexpected help

Even though they don’t normally sell by the piece. They were able to locate and sell a piece of my dinner with that. I bought four years ago. That was wonderful and really appreciated.

14 July 2026

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