Stone + Lain Reviews 398

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their aesthetic appeal, often describing them as beautiful, chic, and modern, enhancing their dining experience. Many consumers also highlight the excellent customer service, noting quick issue resolution, helpfulness, and a willingness to accommodate specific requests, even for individual replacement items. The delivery service is consistently commended for its speed, careful packaging, and the pristine condition in which items arrive. However, some customers also noted issues with product quality, specifically mentioning blemishes, rough finishes, and the dishes being prone to scratching or showing marks from silverware. A few people experienced confusion or delays with their orders, sometimes receiving incomplete shipments or encountering difficulties with tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the dishes for... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the top quality, sturdiness, and beautiful... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found it easy to place... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent customer... See more

Delivery service

Users describe positive interactions with delivery service. Many customers report that their orders arrived... See more

Based on these reviews

Rated 5 out of 5 stars

Dishware came on time and looks beautiful. Mostly in good condition, with the exception of two plates that arrived broken (like the package had been dropped at some point) - but then I emailed custome... See more

Rated 5 out of 5 stars

Great shipment. Arrived packaged well. The plates and bowls are beautiful, sturdy, well stackable, microwaveable, dishwasher safe…everything we were looking for. It’s just like what we expected based... See more

Rated 5 out of 5 stars

We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... See more

Rated 5 out of 5 stars

The folks at Stone + Lain were great when I needed help replacing broken bowls from a shipment I received. They were helpful and speedy in their response. I absolutely love the Gabriella dinnerware -... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

398 reviews

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Replied to 20% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Choice of Product

Was given one of their set of 16 stoneware for a wedding present 5 years ago. One of the bowls recently decided to break down the middle. It has lasted through two moves and I love this set so much. I reached out with little hope and asked if I could purchase a replacement bowl for this specific set. Luckily, they had some in stock and said they could do it. Bought, shipped, and received in less than a week. I am happy I could keep this set together for a bit longer. Would buy my next set from them.

30 March 2026
Rated 1 out of 5 stars

Faulty wedding registry

Faulty wedding registry. I ordered a 24 piece dinner set from Stone + Lain of a wedding registry called Zola. Somehow the site allowed another guest to purchase the same. The couple doesn’t have room for a 48 piece set of dished. Stone + Lain only takes returns if there is a warranty issue. So now I’m stuck with 48 dishes that I don’t want and about $250 in the hole. I’m about to start a social media campaign warning people about purchasing from Stone + Laine on Zola. Something is very wrong with their operations.

20 March 2026
Rated 5 out of 5 stars

Fav set so far!!

Fav set so far!!! I was about to purchase only 4plates but I saw the sales and I ended up purchasing the whole set of dinnerware and I have no regret. It’s steady microwave safe and look chic. It enhances my dinning table look modern I love it.

28 February 2026
Rated 5 out of 5 stars

Painless Process

It was easy to place the order and the dishes arrived quickly without any issues. I also appreciated I didn't pay extra for shipping.

25 February 2026
Rated 5 out of 5 stars

Love the product!

The product arrived perfectly. No cracks or breaks. The plates and bowls are absolutely beautiful and the quality seems great so far.

26 February 2026
Rated 5 out of 5 stars

The best company

I am very pleased with the entire transaction. I wanted 4 more small plates for a set I bought in 2024. They agreed to sell me the four even though they usually only sell it in a set.
I received the package today and was amazed at the extreme packaging. It absolutely guaranteed that none of the plates could be broken in shipping. I will definitely recommend Stone+Lain for the top quality products and the excellent customer service.

13 February 2026
Rated 5 out of 5 stars

We chipped a couple dinner plates…

We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I hope they continue to allow purchases of individual items, since people aren’t perfect and sometimes break things.

20 January 2026
Rated 1 out of 5 stars

This was probably the worst…

This was probably the worst financial/shopping decision that I have made to date to purchase this dinnerware set. The quality is so bad. You can’t use a fork or knife on these plates. Or even spoons in the soup bowls. Your silverware leaves a residue on each plate that doesn’t wash off. The plates look so bad. I would have been better off shopping at ikea for my dishes.

17 November 2025

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