Shoes were exactly what I expected. No issues at all. Wait wasn’t too long. Only reason didn’t give 5 stars is because I think the combination of fees/shipping should be a tad less. Although I underst... See more
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Review summary
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I always have good experience with stockx. I have had a few issues but all in all I have been a team player since day 1 . I appreciate the fact you finally changed up the chat room so we can... See more
Company replied
I have no complaints about the shipping speed or the order processing. However, my order arrived in a crushed box, and the shoe tissue paper inside the shoes was completely torn
Company replied
Shoes was new as advertised. Little disappointed the Nike box came damage. As a customizer I depend it to be flawless for my customers including the shoe box.
Company replied
Company details
About StockX
Written by the company
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
How It Works
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.StockX Verified
Every item sold on StockX goes through our proprietary, multi-step Verification process, or comes directly from a StockX Verified Seller who has met StockX's rigorous standards for condition, safety, and security. Items verified by StockX are shipped from Sellers to our Verification Centers, where our global team of experts uses a rigorous, multi-step verification process. Items from StockX Verified Sellers are shipped directly from the Seller to you. Sellers in this program must meet StockX's rigorous standards for safety and security by following a strict set of policies and standard operating procedures.Learn more about our Verification process here.
The Power's In Your Hands
Buying on StockX We don’t determine the price, you do. As a live marketplace, StockX empowers you to Bid and Buy at real-time prices that reflect the current demand.
Shop Now
What's Else Are People Saying?
"The approach solves a longstanding problem of high-end peer-to-peer trading: trust." - The Wall Street Journal
StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. The disruptive model affords unparalleled access and transparency powered by real-time data empowering buyers and sellers to determine and transact based on fair market value. Read more about StockX. Questions? Learn more and chat with an agent in our Help Center.Our Buyer Promise
A Verification Process You Can Trust
At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought after products without the fear of receiving incorrect or inauthentic goods.
Learn more about our Buyer Promise here.
Contact info
1046 Woodward Ave, 48226, Detroit, United States
- stockx.com
4.2
Great
265K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic
Fantastic, easy to shop and pay.
Short time delivery service to Sweden.
Product was brandnew and in the original shoebox.
9 June 2026
Reply from StockX
Hey there, Kund.
Thank you for your feedback! We're delighted that you found our marketplace easy to use. We continuously strive to ensure our site is user-friendly and intuitive. Additionally, we consider our customers the most important part of our company, so we focus on high-quality items, completing orders as soon as possible.
Thank you for sharing your experience with us; it helps us improve day by day.
Warm regards,
StockX.
Great first experience with Stock X
The authentication process made me confident about my purchase.
31 May 2026
Reply from StockX
Hey there Jennifer.
It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help.
Thank you for sharing your experience with us. If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX.
The shoe box its self was damaged alot…
The shoe box its self was damaged alot which is very disappointing for $300+ Jordan's
10 June 2026
Reply from StockX
Hey there!
Thanks for your review; we know how important your expectations are. In order to be able to provide you with the best support, we kindly ask you to contact us via our Buyer Promise form (https://stockx.com/help/contact/buyer-promise) and share more details about your item's condition.
If you need our assistance reviewing your case deeply, please fill out the form with the required pictures. Please keep in mind that the StockX verification tag needs to be still attached to the item in order to be eligible. We will be more than happy to assist you further.
Thanks,
StockX.
Shoes came as promised and on time.
10 June 2026
Disappointed
The cleats are fine, but one has no insert … just the hard plastic base with no cushion insert. The other was fine. Super disappointing when my son put them on for practice. What’s the point of inspecting your product if it’s not inspected properly?
9 June 2026
They could not help me with anything…
They could not help me with anything and the sellerr is right not the consumer even after talking to the rep less than 2 min after they sold still couldn't help me cancel and made me have negative on account. But ill buy from elsewhere where you can make better buying decisions.
9 June 2026
Reply from StockX
Hi, Jaime!
Thank you for your review, your comments are truly helpful for improving our services.
It's important to keep in mind that we do not maintain inventory or a warehouse to restock this item and make it available again on our platform. Additionally, our marketplace functions as a link between sellers and buyers, so under general circumstances, we cannot proceed with a cancellation. While we may not be able to cancel this order at this moment, you're not without options!
If the item doesn't meet our quality standards and we cannot find another seller, your order may be canceled. Additionally, the great thing about our platform is that you can easily sell your item back in our marketplace. More information on how to sell on our platform is available in the FAQs: https://bit.ly/3Wh8g1Y
Thank you for your understanding. We're very happy to have you as part of the StockX community.
Best wishes!
StockX.
Stock X sucks
I already left a review. Stock X is the worst. ZERO customer service. Waited over a month for a package. Needed help with why my delivery was being held up by FedEx when there was no signature needed, stock X makes it really hard to get any help. I hate stock X.
31 May 2026
Reply from StockX
Hello there.
We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.
We are constantly working to improve our process so that your experience goes as smoothly as possible. Rest assured we will continue to work diligently so that no issues are identified in the near future.
If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!
Warm regards,
StockX
Easy ordering process and the shoes…
Easy ordering process and the shoes arrived just as described. Great quality, comfortable fit, and fast shipping. Very happy with my purchase!
10 June 2026
Reply from StockX
Hey there, Jessika.
Thank you for your feedback! We're delighted that you found our marketplace easy to use. We continuously strive to ensure our site is user-friendly and intuitive.
At StockX, we deeply value our customers and are here to assist you whenever you need. If you have any questions or concerns, please feel free to reach out to us at http://help.stockx.com.
We look forward to seeing you again soon.
Best regards,
StockX.
The prices was good and my package was…
The prices was good and my package was always on time
31 May 2026
Reply from StockX
Hey there, James.
We appreciate your review. It’s great to know your experience was awesome and that the item received met your expectations; we can’t wait to see you around using our marketplace again! We consider our customers the most important part of our company, so we focus on high-quality items, completing orders as soon as possible.
Thank you for sharing your experience with us; it helps us improve day after day!
Warm regards,
StockX
No surprises
The price was stated and adhered to, updated on package delivery and arrival.
9 June 2026
still have not received my package
still have not received my package. I don't know what is going on, and I have not received any clear response or explanation about the status of my order. The delivery is significantly delayed, and customer support has not provided any useful information. I would like to know where my package is and when it will finally be delivered. Very disappointing experience so far.
8 June 2026
Reply from StockX
Hi there, Elvira. Thanks for your feedback!
At StockX, we are dedicated to providing excellent customer support to enhance your experience. Our StockX Help Center (https://stockx.com/help/home) is a valuable resource for finding answers to your questions. However, for personalized assistance, you can reach us by live chat (in select regions) or simply select "Contact Us" at the bottom of the page for a prompt email reply.
Additionally, in order to make contact with one of our customer service representatives, please request the phone number in our Help Center. Phone support is available to all US-based StockX users with a valid US billing address. We are available Monday through Friday, 9 a.m. - 5 p.m. ET, so don't hesitate to reach out, please call 313-889-7891
Response times may vary, but our goal is to assist you within 48 hours. To help expedite the process, please submit only one request per issue. Inquiries are responded to in the order that they are received.
Thanks for choosing StockX, and have a great rest of your day!
Best wishes,
StockX.
The purchases I made are great
The purchases I made are great! I’m so satisfied with them.
Thank you, Stockx!
9 June 2026
Reply from StockX
Hey there, Sidney.
We appreciate your review. It’s great to know your experience was awesome and that the item received met your expectations. We can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, so we focus on high-quality items.
Thank you for sharing your experience with us; it helps us improve day after day!
Kindly,
StockX.
10/10!!!!
Have made several orders and have been pleased still waiting on more but this place is great!!!! Love StockX
9 June 2026
Reply from StockX
Hey there Kali.
It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help.
Thank you for sharing your experience with us. If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX.
Confidence in authenticity with…
Confidence in authenticity with examination and certification. Consistent communication from start to finish. Four purchases so far and 100% satisfied.
9 June 2026
Shipping
i don’t understand the purpose of the fees being charged, paying for shipping fees should not exist when spending hundreds of dollars
30 May 2026
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