Stoatesflour Reviews 758

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I’ve been introduced by a friend with this range of organic stone ground flour! And now I’m number one fan!! I live so far too but the service and quick delivery was amazing!!! And from now on I’ll al... See more

Rated 5 out of 5 stars

First time using Stoates flour. I'm having reflux issues and Dr advised using Stone ground floor and make own bread. I've gone for the small bags of 4 different types of flour using online service, ve... See more

Rated 5 out of 5 stars

Just had first delivery and first two loaves are genuinely different from for instance M and S flour - better texture better taste and altogether a lot better than High St brands. I have noticed the... See more

Rated 4 out of 5 stars

Usually the flour from Stoats is excellent but recently I tried the True South West wholemeal, ordering 8 lots of 1.5kg bags. This flour was very coarse and the sourdough loaf made from this flour was... See more

Company details

  1. Food Manufacturer

Information provided by various external sources

Stoate & Sons is based at Cann Mills, near Shaftesbury in Dorset. Here we produce a comprehensive range of stoneground flours, both organic and non-organic. This includes organic spelt and rye flours, strong 100% wholemeal flour, strong white, brown and white self-raising flours as well as our popular Maltstar. All are available direct from the mill door (1.5kg bags, 8kg and 25kg sacks) or here on our website, as well as many bakeries, healthfood shops, farm shops and delis throughout the South West. If you want to find your nearest outlet please email us and we will happily get the map out and let you know where it is! The mill is open Monday to Friday from 8.30am to 5pm and closed 1pm to 2pm. Alternatively, to buy our organic range of stoneground flours online just click on our ‘shop’ page to be taken there.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

758 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My favourite flour

I’ve been introduced by a friend with this range of organic stone ground flour! And now I’m number one fan!! I live so far too but the service and quick delivery was amazing!!! And from now on I’ll always buy my flour from this place as I bake my own sourdough I could not find any better tasting flour in uk!!!

26 May 2026
Rated 5 out of 5 stars

Excellent Customer Service

So refreshing that this Company provides a telephone number and answers queries immediately - such a rarity these days.
Thoroughly recommend Stoates Flour for their excellent flours and customer service.
10 stars !

25 March 2026
Rated 1 out of 5 stars

Not good for sourdough bread, poor customer service.

Stoates Organic Strong White Stoneground Flour:
I purchased this flour with the expectation that it would perform like a typical strong white bread flour, particularly for sourdough baking. Unfortunately, my experience has been disappointing, and I feel the product description is somewhat misleading.
Although marketed as “strong white,” this flour behaves very differently from standard roller-milled strong white bread flour. Despite having a reasonable protein content, the stoneground milling process leaves behind fine bran and germ particles. These significantly interfere with gluten development. In practice, this results in dough that lacks elasticity, tears easily rather than stretching, and struggles to build sufficient structure.
When used for sourdough, the issues become even more pronounced. The dough requires noticeably higher hydration but still fails to achieve the extensibility needed for proper fermentation and oven spring. During bulk fermentation and proofing, the dough tends to crack rather than expand smoothly, indicating a weak gluten network. Even with careful technique — including extended autolyse, gentle handling, and stretch-and-fold methods — the results remain consistently poor.
In my view, this flour is not suitable for making traditional free-standing sourdough loaves. While it may be perfectly adequate for flatbreads, or other applications where strong gluten development is less critical, it does not perform as expected for artisan sourdough baking.
The main issue is the labelling. Describing this product as “strong white” suggests it will behave like conventional bread flour, which is not the case. A more accurate description would clarify that it is a stoneground, high-extraction flour with different handling characteristics and reduced gluten performance.
In addition to the product issues, my order experience was poor. The flour arrived late, and the box was damaged with all seals broken, which is concerning for a food product. When I contacted the seller, the only solution offered was to arrange a return. This was not particularly helpful, as I needed the flour at the time and had specifically purchased it expecting good quality.
Overall, while the flour may be of good quality in terms of sourcing and flavour, it is poorly suited to the purpose for which it is marketed, and the delivery experience only added to the disappointment. Bakers specifically looking to produce sourdough bread with good structure and oven spring are likely to be frustrated by its performance.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

No pickup email received

23 February 2026
Stoatesflour logo

Reply from Stoatesflour

Hello Eric,

I have just send you an email, thee was an email was sent to you on the 23rd of February. This may have landed in your junk/spam however we are unable to do anything about this as that is down to the mail provider.

Kind Regards
Ollie

Rated 5 out of 5 stars

My experience with Stoates has been…exceptional

My experience with Stoates has been very good, the flours are exceptional and I use them for all my bread and pastry baking. Delivery is prompt and has been trouble free. I have not been harassed with promotional emails and 'offers' either which puts them in a league of their own. I recommend them unreservedly.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Got this flour for bokashi composting

Got this flour for bokashi composting. The delivery was swift and smooth. The flour very fine and smell very nice. Very happy with this purchase. Want to try other types of flour for baking in the future.

24 November 2025

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