Great choice and great customer service. The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set.... See more
Company replied
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Review summary
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Reviews shaping this summary
Sarah was extremely helpful throughout our process of buying furniture. They are also prepared to store the furniture until we move back to the UK. I would definitely recommend this company. The l... See more
Company replied
I love shopping at this family owned store. I like the quality and choice of products. The lady that served us was Carolyn, not at all pushy but informative when i asked for help. I went in to purchas... See more
Company replied
The customer service experience was warm and friendly. Very helpful staff and you were made to feel a valued customer. Very informative and knowledgeable staff. Even got a champagne and cup of tea whi... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Upholstery Shop
Written by the company
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Contact info
143-151 Cleethorpe Road, DN31 3AY, Grimsby, United Kingdom
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4.7
Excellent
920 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Store is easy to get to with parking at…
Store is easy to get to with parking at the rear, once inside there is a wide range of things to look at hassle free no one pushing you to buy. Short exchange to ask if they can help you then you are left to browse at will great.
7 July 2025
Reply from Stevensons Furniture
Thank you so much for your kind words! We’re glad to hear that you found our store easy to access and enjoyed the relaxed, hassle-free shopping experience. Our team strives to offer helpful assistance while giving customers the space to browse comfortably. We look forward to welcoming you back again soon!
Reply from Stevensons Furniture
We really appreciate your lovely feedback. It's always wonderful to hear that our team made you feel at home and that our collection left a great impression. Thank you!
Very pleasant experience
Very pleasant experience
No hard sell
Found us exactly what we were looking for
7 July 2025
Reply from Stevensons Furniture
We really appreciate you taking the time to leave a review. It’s great to hear our team could help you find the right piece while keeping things relaxed and pressure-free. Thank you!
Good customer experience from…
Good customer experience from purchasing instore to delivery.
28 June 2025
Reply from Stevensons Furniture
We really appreciate your review. It’s great to know the full process met your expectations—our team works hard to ensure everything runs smoothly from start to finish.
Local shop in my town and friends and…
Local shop in my town and friends and family who have shopped their. Staff very friendly and very good merchandise
22 July 2025
Reply from Stevensons Furniture
positive impression on you and your loved ones. Thank you for spreading the word!
Above & Beyond
Visited Stevensons following a recommendation, which was well deserved. It was so nice to find someone knowledgeable and capable of fixing things when they don’t go according to plan. Carolyn was a pleasure to deal with and was able to fix a factory created issue with our divan in record time. The delivery team were brilliant, on time, called in advance, and were careful delivering the new beds into our new home. Very happy to recommend and we will be back for more!
14 June 2025
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your wonderful feedback and for recommending Stevensons! We’re delighted Carolyn was able to resolve the issue quickly and that our delivery team made a great impression. It’s always our goal to provide knowledgeable, caring service from start to finish. We look forward to welcoming you back for your next purchase!
I would like to say how helpful Carolyn…
I would like to say how helpful Carolyn was when we bought a replacement divan. Thoroughly knowledgeable and helped us come to a decision, also gave excellent advice on extras we purchased.
4 June 2025
Unprompted review
Reply from Stevensons Furniture
We’re so pleased to hear how helpful Carolyn was during your purchase of the replacement divan. Her thorough knowledge and thoughtful advice on the extras really help our customers make the best decisions. Thank you for sharing your experience!
Fantastic selection of quality…
Fantastic selection of quality furniture with excellent customer service from
Claire and Chloe
3 May 2025
Reply from Stevensons Furniture
Thank you for your lovely review! We’re so pleased you enjoyed our selection and that Claire and Chloe made your visit extra special. We’ll be sure to pass on your kind words—they’ll be chuffed! Hope to welcome you back again soon.
All staff very helpful & gave me time…
All staff very helpful & gave me time to browse.
Good choice of furniture.
25 April 2025
Reply from Stevensons Furniture
Thank you for taking the time to leave us a review! We're so pleased to hear you felt supported but never rushed—that’s exactly the experience we aim to offer. Delighted you found a great selection too! We hope to see you again soon.
Highly recommend
Made welcome when entering the shop, Friendly helpful staff to assist with our purchase.
22 March 2025
Reply from Stevensons Furniture
Thanks so much! Always nice to hear our team made you feel welcome – that’s exactly what we’re aiming for. Hope you’re loving your purchase!
Beautiful experience
Beautiful shop, well set out and all the staff are lovely. Would highly recommend to furnish your home with unique items.
26 April 2025
Unprompted review
Reply from Stevensons Furniture
Ah, thank you! That means a lot. We love curating special pieces, so it’s lovely to hear you enjoyed your experience. Really appreciate the recommendation – hope your home’s feeling extra special with your new finds.
Reply from Stevensons Furniture
Thanks a bunch! Really glad you felt looked after and found some quality pieces you loved. We’ll pass the kind words on to the team – they’ll be chuffed!
The lady who servers was amazing I’m very helpful sorry I don’t know her nameand a nice quality of…
Very funny stuff and a nice quality of furniture the staff give you a lot of time to have a look around and helpful wherever needed
19 April 2025
Reply from Stevensons Furniture
Love this! Glad we could give you a laugh and some lovely furniture. 😊 Our team’s always happy to let you browse at your own pace and step in when needed – thanks for noticing! Hope you're enjoying your new pieces.
Carolyn was extremely
Carolyn was extremely, knowledgeable and helpful. She went out if her way to help us select the right matress and got us a good deal on our bed, mattress and cushions.
15 April 2025
Reply from Stevensons Furniture
Thanks so much for the lovely review! We're so glad Carolyn could help you find just the right mattress (and a great deal too!). She’ll be thrilled to hear this. Hope you're loving the new bed and cushions – here's to many comfy nights ahead!
Chloe at dreamlands , Stevensons
I would like to mention how helpful and efficient Chloe was during our bed purchase. Nothing was too much trouble for her, she was very knowledgeable and she went above and beyond to ensure we were happy with the chosen bed.
She’s a credit to the company !
18 April 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your lovely feedback! We're so pleased you had a great experience. Chloe will be delighted to hear your kind words—she really does go above and beyond, and we're lucky to have her. Enjoy your new bed!
Excellent to deal with
Good quality furniture at very reasonable prices, all the staff very friendly and helpful and kept us informed on the order and delivery schedule.
9 April 2025
Reply from Stevensons Furniture
Thank you for the lovely review! We're so glad you were happy with the furniture and service. It was a pleasure keeping you updated throughout—hope to see you again soon!
Friendly and helpful but not pushy
Friendly and helpful but not pushy. Looking forward to recieveing our new sofas in a couple of months time
23 March 2025
Reply from Stevensons Furniture
Thank you so much for your kind words! We're really glad you felt supported without any pressure – that's exactly the experience we aim to give. We’re just as excited for your new sofas to arrive and can’t wait for you to enjoy them in your home!
Fantastic service
We were greated by Carolyn who went above and beyond to help. We needed a bed for my mum asap and were shown a fair few that would meet our needs. Then Carolyn rang the company to see when one could be delivered to store and arranged for us a delivery date which suited us
Couldn't of asked for a more attentive person to help us. She listened to what we wanted and didn't try to sell us what we didn't
Thankyou so much
24 March 2025
Reply from Stevensons Furniture
Thank you so much for your lovely review! We’re delighted to hear Carolyn was able to help you find the right bed for your mum so quickly. She’s a real gem, and we’ll be sure to pass on your kind words. It’s so important to us that you feel listened to and supported—never pushed—so it means a lot to hear that came through. Wishing your mum all the comfort in her new bed!
Friendly and helpful
Every time we go to Stevensons, we are always treated with a friendly hello. Josh is very helpful and patient, as are all the staff. Never pushey and always obliging.
23 March 2025
Reply from Stevensons Furniture
Thank you for your kind words and continued support! It’s always lovely to welcome you back, and we’re so pleased to hear Josh and the team make you feel at home. Being helpful without pressure is something we really care about, so it’s wonderful to know that comes across. We look forward to seeing you again soon!
We purchased a bed today from Carolyn…
We purchased a bed today from Carolyn she was very helpful and informative would definitely recommend
28 March 2025
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your kind words! We're thrilled to hear Carolyn was helpful and informative—she really is wonderful. We’re so glad you found what you were looking for, and we truly appreciate your recommendation. Wishing you many comfy nights ahead in your new bed!
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