Great choice and great customer service. The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set.... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Sarah was extremely helpful throughout our process of buying furniture. They are also prepared to store the furniture until we move back to the UK. I would definitely recommend this company. The l... See more
Company replied
I love shopping at this family owned store. I like the quality and choice of products. The lady that served us was Carolyn, not at all pushy but informative when i asked for help. I went in to purchas... See more
Company replied
The customer service experience was warm and friendly. Very helpful staff and you were made to feel a valued customer. Very informative and knowledgeable staff. Even got a champagne and cup of tea whi... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Upholstery Shop
Written by the company
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Contact info
143-151 Cleethorpe Road, DN31 3AY, Grimsby, United Kingdom
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4.7
Excellent
920 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Wonderful quality furniture
Wonderful quality furniture. Delightful helpful staff. I’m recommending this shop to all my friends.
12 March 2026
Reply from Stevensons Furniture
Thank you so much for your kind words! We're delighted to hear you’re pleased with the quality of our furniture and that our team made your visit enjoyable. Your recommendation means a great deal to us, and we truly appreciate you sharing your experience. We look forward to welcoming you back again soon.
The service very friendly staff nothing…
The service very friendly staff nothing was too much and the prices very competitive for good quality furniture ☺️
6 March 2026
Reply from Stevensons Furniture
Thank you so much for your lovely review! We’re really pleased to hear that you found our team friendly and helpful, and that you’re happy with the quality and value of our furniture. It means a lot to us that you took the time to share your experience. We hope to welcome you back again soon! 😊
Good Old Fashioned Service
I recently purchased a new Suite and Dining table from Stevensons, 1st Class Service, David as always goes out of his way to help, all the staff are friendly and welcoming, the delivery drivers very friendly and helpful, all good old fashioned service with no pressure.
6 March 2026
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your wonderful review! We're delighted to hear you're pleased with your new suite and dining table. David and the whole team will be really pleased to know their help and service made such a positive impression. We're also glad to hear our delivery team looked after you too. Providing friendly, no-pressure, good old-fashioned service is exactly what we aim for, so your feedback means a lot. We hope you enjoy your new furniture and look forward to welcoming you back to Stevensons again soon. 😊
Item not dispatched after a week and no…
Item not dispatched after a week and no communication to explain… I have had to email to find out what’s happening with no response still!
21 February 2026
Reply from Stevensons Furniture
We're very sorry for the delay and lack of communication you experienced with your order. This is not the standard of service we aim to provide. As discussed, we have now arranged a full refund and apologise again for any inconvenience caused. Thank you for bringing this to our attention.
Just bought another sofa from…
Just bought another sofa from stevensons what a fantastic company always very helpful and never rush you customer service is second to none had it delivered this morning the 2 men who delivered it was good and friendly as always would highly recommend
25 February 2026
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your continued support and for taking the time to leave such a lovely review. We're delighted to hear you're pleased with your new sofa and that you experienced the helpful, relaxed service we always aim to provide. It's also great to know our delivery team looked after you well. Your recommendation really means a lot to us, and we hope you enjoy your new sofa. We look forward to welcoming you back to Stevensons again in the future. 😊
Special service
Having spent multiple visits we choose two beds with headboards, Carolyn helped guide us with the style and colours of the headboards and the comfort of the beds.
When it came to the delivery the two guy's were first rate, our house is not a straightforward single flight of stairs so they struggled, they never complained and put everything in the right place, superb service.
11 February 2026
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your wonderful review.
We’re delighted that Carolyn was able to guide you in choosing the perfect style, colour, and comfort for your beds — it’s always our goal to make these decisions as easy and enjoyable as possible.
It’s fantastic to hear that our delivery team went above and beyond, navigating the tricky stairs without complaint and ensuring everything was placed exactly where it needed to be. We’ll be sure to pass your kind words on to them.
Thank you again for sharing your experience — we look forward to welcoming you back to Stevensons in the future.
I cannot recommend Stevensons enough
I cannot recommend Stevensons enough, Josh explained everything we needed to know about the furniture we were interested in with no sales pressure, the furniture was very well priced and after receiving it we found it to be very well made, the furniture was assembled in our home by Stevensons staff and all packaging taken away, Fantastic service we will be shopping at Stevensons again soon.
17 February 2026
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your incredibly kind review.
We’re delighted to hear that Josh was able to guide you through everything you needed to know in a relaxed, no-pressure way — we’ll be sure to pass your lovely comments on to him.
It’s fantastic to know you’re pleased with the quality and value of your furniture, and that the delivery and in-home assembly service met your expectations. Our team takes great pride in ensuring everything is set up perfectly and that all packaging is removed for a seamless experience.
We truly appreciate your recommendation and look forward to welcoming you back to Stevensons again soon.
It was easy to order and pay for
It was easy to order and pay for. Although UI have not received the parcel as yet.
5 February 2026
Reply from Stevensons Furniture
Thank you for your review.
We’re so pleased to hear that you found the ordering and payment process easy — that’s exactly what we aim for.
We are pleased to say it is on the way to you!
Thank you for choosing us, and we’ll make sure this is resolved promptly.
Fantastic.
Fantastic.
Great service from the start.
Helpful staff in store, no pushiness, quality furniture.
Full of knowledge on products.
Arrived in estimated time.
Delivery on time, delivery men very helpful and pleasant.
Would recommend.
12 February 2026
Reply from Stevensons Furniture
Thank you very much for your wonderful review.
We’re so pleased to hear you felt well looked after from the very start. Providing helpful, knowledgeable guidance without any pressure is exactly how we believe furniture shopping should be.
It’s also great to know your order arrived within the estimated timeframe and that our delivery team made such a positive impression. We’ll be sure to pass your kind comments on to them.
Thank you for your recommendation — we truly appreciate your support and look forward to welcoming you again in the future.
friendly knowledgeable staff and very…
friendly knowledgeable staff and very good range of dining tables to choose from would definitely shop here again and would recommend it to anyone.
Delivery was quick and efficient
2 February 2026
Reply from Stevensons Furniture
Thank you so much for your lovely review. We’re delighted to hear that you found our team friendly and knowledgeable — we always aim to make choosing the perfect dining table an enjoyable and informed experience.
It’s also wonderful to know you were pleased with the range available and that your delivery was quick and efficient. We truly appreciate your recommendation and look forward to welcoming you back again in the future.
Thank you for choosing us.
Amazing company kept me informed from…
Amazing company kept me informed from sale to delivery, and delivery was first class on time and they respected my property with such a large and heavy table , well done will definitely recommend
28 January 2026
Reply from Stevensons Furniture
Thank you for such a fantastic review. We’re pleased to hear everything ran smoothly from sale to delivery, and that our team handled your table with the care it deserves. We truly appreciate the recommendation.
The shop staff were very friendly and…
The shop staff were very friendly and helpful and certainly not "pushy". Delivery colleagues were also very pleasant and efficient.
13 January 2026
Unprompted review
Reply from Stevensons Furniture
Thank you for your kind words. We’re delighted to hear our shop team made you feel comfortable and supported, and that our delivery colleagues provided an efficient and pleasant service. We really appreciate you taking the time to share your experience.
Reply from Stevensons Furniture
Thank you for your kind words. We’re delighted to hear you were pleased with both the products and the service. We really appreciate your support.
I have delt with Stevenson,s for man many years …
I have delt with Stevenson,s for many years, but this time I purchaced 2 mattress,s total price £980, then on top of that l was charged £90 for delivery and disposal of my old mattress,s a total of 1070, yet on your website it stated free delivery. I am very disappointed with Stevenson,s and will not be buying from them ever again.
5 December 2025
Reply from Stevensons Furniture
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you feel disappointed with your recent experience.
We would like to clarify the delivery and disposal charges applied to your order, so that other customers are fully aware of how these costs work.
At the time of purchase, our local delivery charge was £30.00. This was outlined in our terms and conditions and clearly shown on your invoice, which was signed to confirm agreement before proceeding. During this period, our website was undergoing updates, and while all of our terms and conditions accurately reflected our pricing, we sincerely apologise for any confusion caused if “free delivery” was briefly displayed. This was an error and not our usual policy.
Regarding mattress disposal, we charge £30.00 per mattress. This service is entirely optional and was explained at the time of ordering, noted on your invoice, and discussed during phone conversations with our manager. As a business, we incur significant costs for mattress disposal, and we offer this as a convenience to help minimise disruption for our customers. We also make sure our customers are aware that local councils may offer collection at a lower charge, though this requires preparation on the customer’s part and may not be convenient. This option was also explained during phone conversations with you.
In total, the £90.00 charge covered:
• £30.00 for a two-person local delivery at a time convenient to the customer, including delivery to the room of choice, unpacking, and disposal of all packaging.
• £60.00 for the disposal of two mattresses, collected at the same time as delivery.
All charges were discussed, agreed, and confirmed prior to delivery. We do not apply fees that have not been approved by our customers.
As a local, family-run business, we strive to provide a reliable, high-quality service while ensuring our team and operations can continue to deliver a 5-star experience in a safe environment. While we understand that additional charges can be frustrating, they reflect the genuine costs involved in providing these services.
We’re sorry that this experience has left you feeling unhappy, and we appreciate you taking the time to share your concerns.
Kind regards,
The Stevensons Team
Bed purchase
Very polite and knowledgeable 22 January. We didn't know what we wanted when we went into shop but member of staff was very helpful
27 January 2026
Reply from Stevensons Furniture
Thank you for your kind feedback. We’re delighted to hear that our team member was polite, knowledgeable, and able to help guide you when you weren’t quite sure what you were looking for. We really appreciate you taking the time to leave a review and hope to welcome you back again soon.
Friendly,helpful service.Good…
Friendly,helpful service.Good value.People who do as they say they will do,no pressure browsing but there for advice if needed.
23 January 2026
Reply from Stevensons Furniture
Thank you for your lovely feedback. We’re really pleased to hear you appreciated the friendly, helpful service, good value, and relaxed no-pressure approach. It means a lot to us to be recognised as a team that does exactly what we say we’ll do, while always being on hand to offer advice when needed. We truly appreciate your support and hope to see you again soon.
Looked after very well by Carolyn
Looked after very well by Carolyn
She worked very hard as we are difficult customers to please .Nothing was too much trouble
16 January 2026
Reply from Stevensons Furniture
Thank you for your lovely review! We’re thrilled to hear that Carolyn looked after you so well. We’ll be sure to pass on your kind words—she’ll be delighted! It was a pleasure assisting you, and we’re so glad we could make everything smooth and enjoyable!
Reply from Stevensons Furniture
Thank you so much for your kind words! We’re delighted to hear our team was helpful and that your delivery went smoothly. We really appreciate your feedback and hope you enjoy your purchase!
Friendly helpful staff.
24 January 2026
Reply from Stevensons Furniture
Thank you for your feedback! We’re glad our team could help and provide a friendly service. We look forward to welcoming you back soon.
Reply from Stevensons Furniture
Thank you for your kind words! We’re delighted to hear you enjoy our service and the quality of our furniture. Your support means a lot, and we look forward to welcoming you back soon.
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