I called earlier regarding parts and waited on hold almost an hour. Disappointing it felt like staff were busy talking together instead of helping customers—waiting that long isn’t okay.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mark the wonderful car park attendant helped to reset my dashboard functions that I required within a couple of minutes. There was no need to go inside to request help as I found out earlier in the d... See more
Agesan was absolutely brilliant in organising the sale and delivery of the Yaris.He went through every minute detail with me and in the end everything was clear and seemless.
Tamworth branch was a pleasure to deal with. We made a purchase of a nearly new Yaris Hybrid and liaised with salesman Zaim Aziz. Throughout the trade-in negotiation, financial transaction, and collec... See more
Company details
Information provided by various external sources
New and used Toyota cars, deals and offers in Toyota Milton Keynes, Toyota Luton, Toyota Aylesbury, Toyota Bedford, Toyota St. Albans, Toyota Watford, Toyota Northampton, Toyota Letchworth, Toyota Peterborough , Toyota King's Lynn, Toyota Bishop's Stor...
Contact info
MK6 4AG, Milton Keynes, United Kingdom
- steveneagelltoyota.co.uk
3.6
Average
45 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have the worst experience with this…
I have the worst experience with this car dealership. They are dishonest and don't take responsibility for missold. Don't recommend this company.
2 November 2021
Unprompted review
The Romford branch is awful
The Romford branch is awful - avoid! They took a £500 deposit without saying that it is non-refundable (other dealerships do not do this). The date is was due to kick up the car it was not ready and I had not been contacted by the dealership to inform me of this. Having had this experience I asked for my deposit back, which led to some very 'assertive' members of staff all telling me I cannot have a refund and need to continue with the purchase. The centre principal has not even responded to my last email which was at least two weeks ago.
2 October 2021
Unprompted review
I went to Steven Eagell Toyota in…
I went to Steven Eagell Toyota in Shirley, looking at options and with the thoughtful guidance of James Gibbs we decided on a good second hand RAV (2 years old)excellent condition as opposed to a new model. My wife and i felt that James listened and searched for the best options very impressed, if the vehicle is as reliable then all is good, many thanks
Andrew Malkin
5 July 2021
Unprompted review
St.Ives Cambs team are great!
Use our local dealership in St. Ives, Cambridge for the last 80k miles. Lovely folks that have gone out of their way to ensure our car stays in tip-top condition. They actually care about their work, and their customers, and helped us out with servicing throughout lockdown to ensure our family carer duties could continue without a hitch. Always friendly, honest and straight up, and offer competetive pricing on most non-servicing works as well. All round, just makes owning a Toyota easy. (Also their folks in the central booking centre in Milton Keynes are also a great bunch of people who managed to help with servicing slots at times/dates that work for us and fitting in around challenging schedules).
23 March 2021
Unprompted review
Not satisfied with Steven Eagell.
Having purchased a second hand car from them this year, i found the customer service is very poor at there Luton branch, I was made to wait around for attention while they ate their pizza upstairs. My car was not prepared as i would expect from a main dealer and as such i would never use this company again in future to purchase a vehicle (new or second hand). Beware!
23 July 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.