Steven Brown Art Reviews 

754
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant issues with customer service, often finding it unresponsive or non-existent, with calls being disconnected or emails ignored. Customers frequently reported problems with product quality, including items arriving damaged, being faulty, or not matching advertised descriptions. Delivery was also a common source of frustration, with many orders being delayed, never arriving, or experiencing issues with couriers. However, some customers also noted positive aspects. A number of people were satisfied with the product quality and design, describing the artwork as wonderful, vibrant, and excellent. Some reviewers experienced quick delivery and well-packaged items, while others praised helpful customer service that resolved their issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers expressing delight with their... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the excellent quality,... See more

Customer service

People report ambiguous experiences with customer service, with some consumers praising the excellent and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick dispatch... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting easy ordering processes... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Would not use them again. Delivery was overdue, product was damaged. Tried to call customer services several times and at best was kept hanging on usually there was no response whatsoever. Emailed... See more

Company replied

Rated 1 out of 5 stars

I have bought several canvases and products over the years and others have bought lots for me and I have always been pleased with the quality and service. However, I received my 6th 30x30 canvas whi... See more

Rated 1 out of 5 stars

Chopping broad peeling already, waste of money. Only lasted a few weeks even though I only ever wiped it with a damp cloth. ordered splash back they sent it to my old address, no option to change add... See more

Rated 1 out of 5 stars

This company is a joke. Shocking quality products being sent out at high cost. The coasters had no cork backing and cut to a wrong size and if you read out reviews they accurately reflect this shoddy... See more

Company replied


Company details

  1. Artist
  2. Home Goods Store

Written by the company

Steven Brown Art is the home of the Highland Cow McCoo's! The UK's number one artist's work is available on Canvases, Mugs, Glass Chopping Boards and much more!


Contact info

2.8

Average

TrustScore 3 out of 5

754 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(754)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful…

Very happy with all the purchases I've made (3 so far). Service abd delivery each time we're amazing. Pictures are gorgeous too.

25 March 2024
Rated 1 out of 5 stars

Disappointed

My chopping board arrived after a rather long wait one corner is sharp and only two worktop protectors inside emailed for a week to resolve the problem but still waiting a response

23 February 2024
Rated 1 out of 5 stars

I am getting spammed relentlessly

I am getting spammed relentlessly by sites that appear to be in America trying to sell me a Heather McCoo clock at 90% discount. The emails come from different (presumably fake) companies with different subjects and email addresses every time so it is impossible to unsubscribe or block the emails. Very annoying 😡

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Great quality

Such good value for the money. Ease of the purchase process was great, and really good quality. Arrived safely and very well packaged.

25 January 2024
Rated 5 out of 5 stars

Quick replacement

I’ve had Steven brown pictures which are lovely and ordered place mats and one came damaged. Emailed Steven Brown, I sent them a photo and a replacement was sent immediately. Lovely placemats and replacement sent very quick, I would definitely recommend this company and the products

25 January 2024

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