Steve Madden Europe Reviews 

I didn’t know that the return policy is only 14 days. I was on vacation, and because of that I couldn’t return the shoes that don’t fit in time. When I contacted customer support, they refused to help, which I find extremely unacceptable. A 14-day return policy — where does that even exist anymore? And the fact that they are not willing to make any exception or show goodwill is really disappointing.

Utterly unacceptable — I have neither received my order nor been refunded. This is completely intolerable.

15 Euro for sending a pair of shoes back is a good reason for never buying anything again.

I wore them once and the inside sole is already damaged. My 30€ shoes don’t do that. So why a 150€ shoes does it ??? Disappointing
Also don’t get me started on the shipping back for 13€ that you absolutely need to pay.

The stones on the shoe are missing. Instead of matching stones, some random other stones were added. I find it a shame that the quality is no longer what it used to be.

The service was good.And i only wear SM shoes..

Worst customer service ever. Waiting over 3 weeks for a refund eventhough they have my returns and no joy. €15 to return the item as well! Stay away from them.

Comfortable shoe, very robust. Very nice design and quality for a fair price.

Good products, but unfortunately no real leather for this price & higher return costs

16 days after confirmation of receipt of the return, I still haven't received a refund. The return shipping costs are also very high (€12).
Terrible service!

14 days is too short for return policy. Especialy during the busy holiday season where I had to shop early in time(Sinterklaas & Christmas). I’ve sent a request via e-mail, I wanted to exchange the shoes I bought (Sinterklaas present for my daughter) for a smaller size, 2 days too late, no flexibility in even Exchange the shoes for a smaller size. Now I have shoes no one can wear🙈

The return period is too short. Especially during the busy December festivities.

Most shops have a 30 day return period and not 14.

Quick delivery no problems good quality nice products. I love my shiney shoes

Shoes of poor quality, service is very complicated

It says 14 days return window but actually can’t be returned! Sent me defective shoes and I need to pay €100 to return charges!!! Very bad experience!!!!!!

Would not recommend

I ordered a pair of Steve Madden boots in Portugal advertised with fur lining, but received a different pair without it. Getting in touch was a nightmare—it took days and multiple emails and calls. I’ve now returned the boots, but it’s been over 10 days with confusing updates about my refund, and once again they’re impossible to reach. Very frustrating experience.

Could not return my shoes that I order online in the store. Bought the same shoes but in a different size and had to pay €10 return costs.

Nice and good delivery! The heels are amazing. Love the collor and the leather.