Sterling (UK) Associates Reviews 

Reply from Sterling (UK) Associates

Sep 29, 2025

We’re disappointed to read your review, as we strive to provide a professional and supportive service to all who enquire with us.

We note that you contacted us on multiple occasions over the past several months, and our team invested considerable time in answering your questions and providing detailed guidance. While we respect your decision not to proceed, we are surprised by your comments regarding unprofessional conduct. Carly’s call was simply a follow-up to your feedback, intended to ensure clarity and closure, not to cause any upset.

We welcome constructive feedback and always aim to learn and improve, but we also believe it’s important to clarify that at no point was it our intention to come across as anything other than courteous and professional.

Reply from Sterling (UK) Associates

Apr 28, 2025

Dear Keith,

We take your concerns seriously and would like to address them directly. First and foremost, it’s important to clarify that your case is still very much active. Our team has been working diligently on your behalf, and we are contracted to represent and monitor your business rates valuations through to the end of the 2029 rating list.

I must also say that I do not appreciate the accusations you have made. After receiving further information about your property, we conducted a detailed review and concluded that proceeding with an appeal at this stage would carry a genuine risk of increasing your current Rateable Value. As your appointed agents, it is our responsibility to protect your interests, not to expose you to unnecessary financial risk.

Had we not been acting in your best interests, we could have proceeded regardless of the potential negative consequences. Instead, we have chosen the responsible path—to monitor your assessment carefully and only take action when it will genuinely benefit you.

Your case remains active, and we remain committed to achieving the best possible outcome for you across the current and future rating periods.

I would appreciate if you would remove this inaccurate review immediately.

Reply from Sterling (UK) Associates

Aug 28, 2024

Hi Alex,

We take your feedback seriously and would like to address the concerns you've raised. First and foremost, it's important to clarify that your case is still very much active. Our team has been working diligently on your behalf, and we are contracted to appeal your business rates valuations until the close of the 2029 rating list. At this point, we have been appointed for less than a year.

The delays you've mentioned are largely due to recent legislative changes following Labour’s rise to power, which have impacted case negotiations industry-wide. These external factors are beyond our control, but we continue to work tirelessly to secure the best possible outcome for your business.

We are committed to securing the best possible result for your business rates, and we encourage you to refrain from making misleading statements while your case is still active. If you have any concerns, we are more than willing to discuss them directly with you.