Item delivered two days after ordering which was really impressive. Nicely wrapped and in great condition. The product itself, 'Heroes Medal', was of great quality and I was so pleased I ordered a com... See more
Company replied
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See what reviewers are saying
Bought the NHS Volunteer silver 49.00 1oz silver medal as a gift for a hard working mother. Arrived within a matter of a few days, beautifully gift wrapped and with a nice card of thanks. The medal wa... See more
Company replied
I ordered a medal for my brother in law who is a pharmacist. I was notified of despatch but no tracking information was given then early today was notified it has been delivered. It has not, my sis... See more
Company replied
Was simple process and arrived within two days of purchase ..... And boy was I in for a surprise when I opened the packaging.... It was beautifully mounted in a hard flip top presentation case..... N... See more
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Company details
Written by the company
Sterling Mint will be offering a range of exclusive and sought-after silver coins and medals, mostly with very limited mintages. Our focus will be on offering the best possible experience for our customers and delivering both the highest quality products and unbeatable value for money. All purchases from Sterling Mint benefit from a 60 Day Complete Satisfaction Guarantee on every order. Our sole focus will be on making sure our customers are delighted with the service they receive.
Contact info
United Kingdom
- enquiries@sterlingmint.co.uk
- sterlingmint.co.uk
4.3
Excellent
582 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Sterling Mint
Thank you for taking the time to leave your feedback. This medal was produced as part of our recent online poll on our website. Unfortunately due to the current national lockdown we did encounter longer delays than anticipated, for this we would like to apologise.
Best Regards
Natalie
Excellent service and the product was…
Excellent service and the product was brilliant,
27 January 2021
Reply from Sterling Mint
Thank you for taking the time to leave your feedback. It is great to hear that you are happy with everything. We strive for excellence so it is wonderful to hear that we are achieving this.
Best Regards
Natalie
Very pleased with the purchase.
27 January 2021
Reply from Sterling Mint
Thank you Chris. This is just what we like to hear, I am so pleased that you are happy with your purchase.
Best Regards
Natalie
Excellent service & very happy with the…
Excellent service & very happy with the product.
23 January 2021
Reply from Sterling Mint
Thank you for your wonderful feedback Esther. We are so pleased to hear that you are happy with everything.
Best regards
Natalie
Reply from Sterling Mint
This is wonderful to hear Susan. Our distribution team work incredibly hard to ensure that our clients receive their orders in a timely manner.
Best Regards
Natalie
Excellent service
Excellent service. Easy to order
Regular emails until delivered.
Item, super and really nice to send and keep
I would highly recommend Sterling Mint
20 January 2021
Reply from Sterling Mint
Thank you for your fantastic feedback. We strive for excellence so it is always wonderful to hear that we are achieving this.
Best Regards
Natalie
Medal not delivered and no tracking info given
I ordered a medal for my brother in law who is a pharmacist. I was notified of despatch but no tracking information was given then early today was notified it has been delivered. It has not, my sister works from home and received nothing yesterday or today. Customer service lines are unavailable today (Tuesday 19 Jan), no live chat either so left a message and sent an email. Would ask that you do not advise delivery has been made unless you are positive this is the case. I will update this when I get a response.
20/01 Lovely call, error by Royal Mail, not yet delivered but another being sent just in case it has been lost.
19 January 2021
Unprompted review
Reply from Sterling Mint
Thank you Nicola. It was lovely to speak with you today. I am so pleased that we have been able to offer a resolution and once again I would like to offer our most sincere apologies. We never like our clients to be disappointed with their experience.
Best Regards
Joan
I was really happy with the speed at…
I was really happy with the speed at which my order was processed the Coins were really well presented and as gifts much appreciated by their recipients.
19 January 2021
Reply from Sterling Mint
Thank you Elaine. What a lovely gift idea, I am so pleased to hear that they were well received by the recipients.
Best Regards
Natalie
Reply from Sterling Mint
Thank you for sharing your experience with us. I am so pleased to hear that you are happy with everything.
Best Regards
Natalie
Very quick,reliable service and delivery
12 January 2021
Reply from Sterling Mint
Thank you for taking the time to leave your review. This is everything that we strive for as a team so it is always great to hear this kind of feedback from our clients.
Best Regards
Natalie
Excellent service
12 January 2021
Reply from Sterling Mint
Thank you for sharing your experience John. We are really pleased to hear that you are happy with everything.
Best Regards
Natalie
Very good and efficient service that is…
Very good and efficient service that is world class and reasonably priced.
12 January 2021
Reply from Sterling Mint
World class, what more could we ask for. I am so pleased to hear that you are happy with your purchases and the service that you have received. I will ensure that your feedback is shared with the rest of the team. Thank you for helping us support a fantastic cause.
Best Regards
Natalie
Excellent fast and efficient service
12 January 2021
Reply from Sterling Mint
Thank you Wayne. I am delighted to hear that you are happy with everything. We strive for excellence so it is always great when this is recognised by our happy customers.
Best Regards
Natalie
Great Products but bad delivery
Great Products but bad delivery. This was due to Royal Mail and not Sterling Mint.
It was a very good product to give to those who have worked so hard during COVID-19 response
12 January 2021
Reply from Sterling Mint
Thank you Paul. Unfortunately Royal Mail encountered delays with their deliveries in the run up to Christmas, we do apologise for this. However I am really pleased to hear that you are happy with your purchase, this is the reason we decided to produce this particular range, so that we are able to thank those working the front line in such difficult circumstances.
Best Regards
Natalie
Happy
Great product and service....contact them as it was nearing xmas but was assured it would be with me ....turned up xmas eve.
Well done
12 January 2021
Reply from Sterling Mint
Thank you Alfie. I am pleased that we were able to get your order to you in time for Christmas, I am absolutely sure that the recipient loved it.
Best Regards
Natalie
Service was fast and efficient with no…
Service was fast and efficient with no problems what so ever. Product seems good quality too.
9 January 2021
Reply from Sterling Mint
Lynda I am really pleased to hear that you are happy with your purchase and the service that you have received. Thank you for taking the time to leave your feedback.
Best Regards
Natalie
Hero’s Silver Medal
This was a good transaction and I was very pleased with the quality of the medal which I bought as a gift for a worker on the front line.
I would use them again in the future.
9 January 2021
Reply from Sterling Mint
This is lovely to hear Mr Hunter. What a thoughtful gift, and I am absolutely certain that the recipient was incredibly grateful having their hard work recognised. This is exactly what this range was produced for, so that we can reward our heroes. Thank you for supporting such a fantastic cause.
Best Regards
Natalie
Clean and good quality and also…
Clean and good quality and also information package enclosed for further details to read
8 January 2021
Reply from Sterling Mint
Thank you Ashraf. I am so pleased to hear that you are happy with your purchase. It really is an incredible range isn't it.
Best Regards
Natalie
Reply from Sterling Mint
Thank you John. Our distribution team work incredibly hard to ensure that our clients receive their orders in a timely manner and in perfect condition. As we are continually looking to improve the service that we offer our clients, if there was anything that we could have improved on to earn that fifth star we would love to hear from you.
Best Regards
Natalie
Took longer from order to delivery than…delivery delay
Took longer from order to delivery than was originally quoted and I had to email the company twice about delivery date as I was waiting on them as small gifts for key workers for Christmas. Finally arrived Christmas Eve afternoon. Thoroughly pleased with purchase though
5 January 2021
Reply from Sterling Mint
Thank you for taking the time to leave your feedback Lorraine. Unfortunately due to the current pandemic we have experienced some delays from our suppliers, for this we would like to apologies. However I am delighted to hear that we did manage to get your order to you in time for Christmas. I am sure that the recipients loved them.
Best Regards
Natalie
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