Taking them to court. Supplied balancers which failed and caused my batteries from them to fail and killed a £1800 3d printer. Ben the son of owner emailed saying can independently charge batteries in... See more
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So.......problem with my Sterling 12v-60a Pro Charge Ultra battery charger. You send a message, almost instant reply, fill in a form, follow up with discussion about problem and sending unit for repai... See more
Company replied
What a refreshing company. The 4yr old split charger on our camper had stopped working. Before replacing I rang Sterling's tech support. They talked me through a factory reset to no avail. They said t... See more
Company replied
I'm always interested in how products perform in the long term, so I hope this review will be useful to others. Two and a half years ago I bought two AL1220 LFP batteries. One arrived not working. I... See more
Company details
Written by the company
Providing industry leading power electronic solutions to all modern power problems. Including Lithium systems, off-grid solar installs and modern DC/DC and AC/DC distribution. We pride ourselves on our products and keeping our customers happy- as the best item in the world could be ruined by poor support or poor direction. Let us help.
Contact info
Unit 8, WR9 0NX, Droitwich, United Kingdom
- 01905771771
- info@sterling-power.com
- sterling-power.com
3.3
Average
28 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Absolutely Amazing Service
From the initial phone call to the finished repaired inverter, I have to say that Sterling have been fantastic.
My boat maintenance guy was quoting me £1500 for a new inverter, but Owen at Sterling rebuilt my inverter at a total cost of £366 inc VAT. Highly recommend.
An absolutely fantastic experience from start to finish.
Thanks guys 😊😊😊
31 January 2023
Unprompted review
Reply from Sterling Power
No worries Phil!
It was our pleasure :)
Quality and after sales service superb
After 10 years of excellent service from my battery to battery charger I messed it up when I was working on my camper van. I contacted Stirling Power and they said to send it in and we will have a look.
Owen contacted me promptly and said its all fixed for you. I was amazed and just so pleased. He told me the cost of the repair which was very reasonable to say the least. It was sent back to me very quickly. From me sending it to recieving it back was just 6 days.
Stirling Power Products Ltd are truly an excellent company to deal with both for quality products and are second to none regarding after sales service.
Thank you so much Owen and Sterling Power.
17 November 2022
Unprompted review
Reply from Sterling Power
Hello Mr, Seddon-
We're happy to help! I'm sure Owen's already read this and he sends his thanks :)
SIMPLY THE BEST !
EXCELLENT GOOD OLD FASHIONED PROFESSIONAL CUSTOMER SERVICE ! TOP SPEC QUALITY ITEMS WITH BACK UP FROM A GREAT STAFF.
6 August 2022
Unprompted review
Reply from Sterling Power
Cheers Ed! We do try our best :)
What a refreshing company
What a refreshing company. The 4yr old split charger on our camper had stopped working. Before replacing I rang Sterling's tech support. They talked me through a factory reset to no avail. They said to send the unit to them & they'd have a look no problem even though it wasn't in warranty. I sent the unit on Monday afternoon, Tuesday morning I had an email saying it was a blown capacitor & it had been replaced. 9am Wednesday morning I got the item back by DPD next day. NO CHARGE!!!! In this day & age totally blown away by their service. £200 saved !!!!
8 July 2022
Unprompted review
Reply from Sterling Power
Hi Kevin! Glad to have been of help! Give us another call if we're ever needed.
Thank you Sterling Power UK
Thank you Sterling Power UK
The alternator on my boat, which was controlled by a Sterling Power Pro Reg BW Regulator suffered a dramatic failure when the water pump seal failed. When I connected the regulator to the new alternator, it failed to charge. Being a sealed unit I had no alternative to send it to Sterling Power to be checked out.
The regulator was sent on Tuesday lunchtime, at 10:00 on Wednesday I received a phone call from Sterling Power informing me that there was a small issue that they had dealt with and the Regulator would be returned to me, free of charge. It’s 11:00 on Thursday and the repaired regulator is sitting in front of me.
Outstanding service you guys at Sterling Power. Thank you so much
19 May 2022
Unprompted review
Reply from Sterling Power
Cheers David! Sorry for the late response, but we do try!
I’ve had there products for quite a few…
I’ve had there products for quite a few years on a no of boats I’ve had
I recently had a problem in that I lost a few accessories
In exchanging a pro combi inverter over to a new boat
I contacted sterling power to see if they could help even thou the bit of equipment was now discontinued
To my amazement they sorted me out from one phone call and deliverred next day
I can not fault there products
I can not fault there customer relations
100% 100%
Thanks sterling power
Gadgit
NB Gadgits Coral
20 January 2022
Unprompted review
Reply from Sterling Power
Thanks Gadjit!!
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