Stericycle UK Reviews 

Excellent service from Stericycle. In particular Alex was very helpful.

I chose to go with Stericycle over another company, purely because of the level of customer service I received from Jaspal Notay, compared to what I received from 2 agents from the other company. He was polite, listened to me and understood my requirements as a result. He was thorough with explaining how everything worked and is clearly knowledgeable in his field.

Terrible Service, Dishonest Practices – Avoid at All Costs!

Our experience with Stericycle (SRCL Ltd) has been a nightmare. The service they provide is appalling and absolutely not worth the extortionate costs they charge.

Firstly, they have repeatedly lied about collection dates, claiming they collected waste when they hadn't. In one case, they even falsified paperwork by signing under the name of one of our staff members when no one was on-site. This is unethical and deeply concerning.

As a smaller organisation, we can easily track the waste collected—typically only 2-3 offensive waste bags and 2 sharps boxes per month—yet Stericycle charges us around £170 per month. For larger organisations with higher waste volumes, this type of deceptive practice could easily go unnoticed. Who knows how often and on what scale this might be happening to other businesses? The lack of transparency and accountability is alarming.

Their communication is atrocious, with weeks-long delays in responding to emails. Their customer service is non-existent, and they show no commitment to resolving issues. Instead, they lock customers into restrictive contracts with severe penalties for early termination. While they cap waste collection fee increases at 7%, their "membership fees" can be raised at any time, without warning or limits, ensuring that costs continue to climb.

This company provides poor service, has dishonest practices, and exploits its customers. I would strongly advise any organisation to avoid Stericycle at all costs. There are far better, more ethical waste management providers out there.

Avoid this company like the plague!

have a contract there terrible can not wait to get out of contract

Alex Ross dealt with my enquiry, promptly and professionally. Great customer service from him.

Emmanuel Nwokoro was very helpful. I needed a copy of our contract for our new provider so contacted stericycle this morning. Within 20 minutes I received a call back from Emmanuel Nwokoro who advised me he was sending it across straight away - the email came through whilst we were still on the phone. Great customer service. Thank you.

I am so angry right now. Having been with Stericycle for 5 years, I called and emailed them to advise I am moving out of my premises and will not be working - therefore need to cancel. I was advised to put this in writing, which I did. I was told I needed to give 3 months notice or pay an early termination fee of £26. I chose to pay the cancellation fee rather than monthly payments until April.
My collections are quarterly so it’s not like they need to actually do much! I have just received an email to say that the 3 months notice brings me up to April when a new contract begins, therefore I am tied in for another year and need to pay £93.61 in cancellation fees! Disgusting. Companies really do want money for NOTHING. I am opening a new studio and will definitely not be using this company again. Disgusting way to treat long term customers. They literally collected 4 times per year, 2 bags at a time. What an utter waste of money and energy trying to sort this. What a disgrace.

Jaspal Notay went above and beyond to provide an efficient service and very competitive quote. I would highly recommend. Thank you!

Ian dealt with a query that had been frustrating us for a while quickly and professionally.

As with the rest of the service team a pleasure to deal with.

I contacted Stericycle for a sharps collection for the office. Ollie took my initial call and has been helping me set up the service. He has been great, quick to respond to emails and setting up the account. If he is unable to help, he directs someone from his team to contact me to explain any questions. Amazing support from Ollie, would highly recommend Stericycle.

Animal abuse, it has come to my knowledge that a company that we use to collect our waste, has a contract with mbr acres. A puppie breeding facility who use these animals for Toxicity Testing by using Sterycycle for our waste removal makes us complicit and we can not be associated with such a company that approves of animal abuse and would urge any other company to think again, whilst ever Sterycycle continue to be associated with mbr acres Huntingdon Cambridgeshire

I Called Stericycle to discuss sharps bin removal. I got through to Dass Notay and he was fantastic from start to finish! Brilliant customer service and communication he was so helpful. Thank you Dass x

Absolutely DREADFUL company. I manage two (yes just two) care homes and after years of us using stericycle they regularly dont bother collecting our waste and blame not having the right address despite me having confirmed the addresses in SEVERAL complaint emails. How you can you trust a company that cant even write down two addresses succesfully! Complaining each time this happens takes hours and hours as all the departments are completely disjointed and they dont seem to know their bottoms from their elbows!! ABSOLUTE JOKE OF A COMPANY!! Im currently trying to cancel their services and they cant even tell me if I am tied in and they dont even know how to cancel their own services! its like a comedy sketch from little britain - I have never known such utter incompetence in my life!!

Very unprofessional company. Told them I will leave a review - made no difference to them. Avoid at all cost.

Great customer service from Jaspal! Amazing communication, competitive pricing. Highly recommended!

Initial set up was simple and streamlined. Jaspal was incredibly helpful during the setting up process and kept us informed throughout.

Megan was super helpful over the phone and sorted out the issues I was having. Very efficient and helpful!

When I request a collection they are first class in arranging a replacement and the person I deal with is very clear in their communications with me. I have never had any issues at all.

Spoke to a very helpful Customer Service Advisor called Martin. Excellent service and quick confirmation of collection provided. Superb!

Sent email to stericycle who replied to.me with the information required. Martin informed me if the info I needed and I'm happy with the service