Still new to me so I can’t justify 5 stars, yet. Curious to know more about the bamboo. Super comfy, holds the goodies in place as advertised and I personally love the patterned prints. After a full... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Received the wrong order after having waited a while. Emailed customer service the same day, got a response less than an hour later, didn’t have to pay for the replacement pair or delivery, and it cam... See more
Company replied
Very comfortable, nice material. Prompt postage. Easy website to use. Only issue was the packaging of the mystery item was crumbing and falling apart so item hardly in packaging. All other ite... See more
Company replied
Amazing Quality! Sooo comfortable to wear! The material is so soft and breathable and the wide waistband prevents rolling or digging in! Leaves a smooth silhouette in all clothing. I now don’t want... See more
Company details
Written by the company
Step One underwear is the first thing you put on in the morning. Step One is the best Men's underwear designed by Greg Taylor and worn by the world.
Contact info
Australia
- stepone.life
4.5
Excellent
55K reviews
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The comfort level is off the charts
The comfort level is off the charts. I’m buying 10 more pairs
9 April 2026
One of each ...
I ordered 5 to get one of each of my favorite bodacious colors. Excellent fabric.
9 April 2026
Really good design 10 out of 10!!
Although a bit pricey the boxers i bought are the best I've had and really comfy. The anti chafe material works a treat and the pouch for your nuts stops them getting squashed between your legs. Really good design 10 out of 10.
7 April 2026
I have tried several different types of…
I have tried several different types of underwear over the years and find that this brand has to be the best around. Unbelievable comfort and no sweating. Definitely worth the money and will be buying more.
6 April 2026
Quick delivery
Quick delivery, as comfortable as ever and feel a lot lighter and cooler than other makes that try ro copy.
Will be ordering again
13 April 2026
Unprompted review
Husband always happy to receive his new…
Husband always happy to receive his new step ones, loves them!
8 April 2026
Pretty much all my underwear is step one
Almost at the point that all my underwear is step one, just need some plain undershirts and my bamboo switchover will be complete. Having worn step one boxers for many years and replaced all my socks recently with step ones, I now have complete confidence that whatever else they release, I'm buying.
30 March 2026
I ordered one of your bras recently
I ordered one of your bras recently, it arrived promptly and undamaged. As it was the first time I ordered one just to try, and found it the most comfortable bra I have ever worn. I'm going to order another one shortly.
8 April 2026
May use AI-assist with repliesRead more
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Not comfy and they want to ride up…
Not comfy and they want to ride up really bad and not suppose to. Won’t be wearing them
30 March 2026
Reply from Step One
Hi Denise,
Thank you for your feedback — we’re sorry to hear that the fit wasn’t comfortable and that you experienced ride-up. That’s definitely not the experience we want for our customers.
Fit can vary depending on body shape and personal preference, and we appreciate you sharing your experience with us. We’ll be sure to pass your feedback on to our product team for review.
If you’re open to it, please feel free to contact us at info@stepone.life with your order details. We’d be happy to check if you’re eligible for our First Pair Guarantee, which offers either a replacement or a refund for the one pair you tried.
Additionally, if you have any unopened items, we can also guide you through our return, exchange, or refund process.
We appreciate you giving us a try.
Warm regards,
Cai
Step One CX
Sizing is wrong
8 April 2026
Reply from Step One
Hi Louis,
Thank you for your feedback — we’re sorry to hear that the fit didn't work out for you. That’s certainly not the experience we want for our customers.
Fit can vary depending on body shape and personal preference, and we really appreciate you sharing your experience with us. We’ll be sure to pass your feedback on to our product team for review.
If you’re open to it, please feel free to contact us at info@stepone.life with your order details. We’d be happy to check whether you’re eligible for our First Pair Guarantee, which offers either a replacement or a refund for the one pair you’ve tried.
Additionally, if you have any unopened items, we can also guide you through our return, exchange, or refund process.
Your comfort is our priority!
Best regards,
Cai
Step One CX
They are so comfortable to the others i…
They are so comfortable to the others i been waring so it will be these all the way now
30 March 2026
Reply from Step One
Hi Al,
Thank you for your feedback — we’re really glad to hear you’re happy with the quality and that your order arrived in good time.
We appreciate you taking the time to share your experience, and if there’s anything else you’d like to suggest to help us improve your overall experience with our product or service, please feel free to let us know. We’d be happy to hear it!
Regards,
Cai
Step One CX
Everything was as it should be
21 March 2026
Reply from Step One
Hello William,
Thank you for your feedback — we’re glad to hear everything was as it should be.
We really appreciate you taking the time to share your experience, and if there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Best regards,
Cai
Step One CX
Great service and quality product
Great service and quick postage. Good quality product. My son struggles with comfort after surgery and he finds these comfortable with good support that lasts all day.
8 April 2026
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