Stephens Wilmot Solicitors Reviews 

358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and prompt in answering any questions that arise. People note that the dedicated team keeps them well informed throughout the entire buying and selling process, ensuring a remarkably smooth, stress-free, and straightforward journey from start to finish. However, some customers also noted issues with communication delays, poor organization, and unexpected setbacks. Some reviewers were not happy with having to constantly chase for updates, receiving sparse replies, or experiencing exceptionally slow progress on their legal cases.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, noting that the team is professional, responsive, and makes... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are professional,... See more

Response time

Users describe positive interactions with response times, frequently highlighting swift and professional... See more

User experience

People report positive experiences with user_experience, highlighting a smooth and stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma and Elise at Stephen Wilmot was a dream to work with during our house sale. She was proactive, kept us in the loop, and answered us right away every time. Nothing slipped through the cracks — she... See more

Rated 5 out of 5 stars

The firm has been nothing short of excellent while we have been going though the process of purchasing my first home. Abigail has always answered any questions I have had in a quick and confident mann... See more

Company replied

Rated 5 out of 5 stars

An excellent service from start to finish . Made both the buying and selling process less stressful by keeping us up to date at each step. A truly professional service and a special thanks to our c... See more

Company replied

Rated 5 out of 5 stars

Emma and Elise are brilliant! We couldn’t have asked for an easier process with their support. As first time buyers, our journey was not straight forward on other properties but by finding Emma and El... See more

Company replied


Company details

  1. Legal Services

Written by the company

Stephens Wilmot Solicitors is a leading law firm based in South Wales. We are at the forefront of technological change in the marketplace helping to bring solicitors and clients together in a way that is fit for the 21st century. Our 'client first' mentality is at the heart of everything that we do. As a result we’ve created a service that makes the complicated seem simple and demystifies the legal process.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

358 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(358)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

An outstanding service

An outstanding service. Emma & team was incredibly efficient, responsive, and professional at every stage. Everything was dealt with super quickly, and I felt well supported throughout. I wouldn’t hesitate to recommend them.

24 April 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

I highly recommend Caroline she is very…

I highly recommend Caroline she is very knowledgeable professional and really helped us as first time buyers 5/5 service. Would recommend to anyone

21 April 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Great Service from Start to Finish

We recently completed our home purchase and wanted to say a big thank you to the whole Stephens Wilmot Solicitors team, and especially to Cheryl Head, for all the support throughout the process.

Cheryl was incredibly helpful, responsive and always there when we needed guidance. What really stood out to us was how quickly she came up with solutions whenever something came up and how clearly Cheryl advised us on the best way forward. She took the time to explain things in a way that made sense and was always happy to answer our questions, which made the whole experience feel much less stressful.
Overall, everything went really smoothly from start to finish. The key handover was quick and straightforward, which we really appreciated.
We’re very grateful for the high standard of service and would happily recommend them to our friends and family for their professionalism and support.
Thank you again for making this such a positive experience.

1 April 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent experience

We had an excellent experience with Stephens Wilmot Solicitors, particularly Joanne Powell, Aimee Wright, and the wider team (incl. Elliemay).

They were incredibly efficient, with all paperwork reviewed and ready in good time. We were keen for a fast purchase, and thanks to Jo’s excellent forward planning and clear advice, we were able to achieve our goal completion date.

Jo was friendly, kind, and attentive throughout, and her thoughtful personal touches—like her well-wishes on completion day (and reminding us to have a big breakfast!)—really stood out. No question was ever too small, and responses were always quick and reassuring.

The whole process felt smooth and stress-free. We felt well informed and confident every step of the way. Thank you for helping make our dream a reality!

Nikki & Anthony

8 April 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Emma and Elise are brilliant

Emma and Elise are brilliant! We couldn’t have asked for an easier process with their support. As first time buyers, our journey was not straight forward on other properties but by finding Emma and Elise, they really did make all the difference. They kept us informed, updated and mostly calm throughout the process. They eased any anxieties we had with a simple phone call if we needed further clarity on anything. We would 100% recommend to anyone and would definitely reach out again if we needed anything in future. Thank you both so much!

10 April 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Professional and Client-Focused Legal Service

I had a great experience working with Stephens Wilmot Solicitors. Even from Canada, their communication was clear, prompt, and very professional. They made what could have been a complicated legal process feel straightforward and manageable. I really appreciated their client-first approach and the way they used technology to keep everything organized and efficient. Highly recommend their services!

1 March 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Aimee was brilliant

Aimee was brilliant. This was our first time moving and buying a property. She made the process a lot easier and less stressful than it could have been. We will definitely use these solicitors again in the future.

2 April 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

A thoroughly professional service

Emma met with me in her office and visited my elderly client at home. She identified a suitable course of action and followed through with a submission to the Land Registry. Throughout the process she was responsive and communicative, keeping my client informed at all times. We worked well together and I would be more than happy to use her services again. I could not be happier.

10 February 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

First class service

Emma, along with Elise, has been amazing. What started out as a simple, no-chain, house sale turned into something much more complicated. Emma guided me through the processes, acted entirely in my best interest, kept me informed and dealt with everything that was thrown at us efficently and professionally. I wouldn't hesitate to recommend her and Stephens Wilmot and, if the need ever arises again, I'll be straight back on the phone. Five stars isn't enough, she deserves a whole constellation.

31 March 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

We are extremely happy with the service…

We are extremely happy with the service we received from the conveyancing team during our house purchase. The whole process was completed very quickly, and the communication throughout was excellent.

A huge thank you to Cheryl and Tracy, who were both fantastic. They were always quick to respond, answered every question we had, and made the whole experience feel much less stressful. Their support, professionalism, and efficiency really stood out, and we felt confident that we were in very good hands throughout.

We would definitely give 5 stars and would highly recommend them to anyone looking for a reliable and supportive conveyancing team.

30 March 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Outstanding experience throughout

Cheryl Head and her exec assistant Tracy looked after me and my interests throughout the process. They were transparent, explained things in a way that I could understand and their communication was incredible throughout. Having had a difficult and failed process buying last year, they ensured that this time I got to experience the joy of buying a home. They were not only brilliant and efficient but also exceptionally kind. As a bonus, they also completed the process ahead of the original schedule. I can’t recommend them and their firm enough.

9 March 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Highly recommended Firm

I was recommended this firm as I needed my Will written up and they came highly recommended. The recommendation was spot on. Simon helped me with my Will and also with my Power Of Attorney. Simon was really nice and easy to talk to. He knew exactly what I needed and answered any queries I had. Well deserved 5 star.

22 March 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

I had a really positive experience with Kelly and Henry

I had a really positive experience with Stephens Wilmot Solicitors. My case handlers, Kelly and Henry, were helpful throughout the entire process and made everything feel much smoother and less stressful. They were supportive, professional, and always willing to assist whenever I had questions. I really appreciated their help and would happily recommend Stephens Wilmot to others!

20 March 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent care and very good…

Excellent care and very good professional service
We were delighted 🤩 with their expertise

20 March 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Outstanding work

I recently used this firm of solicitors for my house purchase, and I’m extremely pleased with the service I received from start to finish. Buying a property can be quite stressful, but their professionalism and support made the whole process feel smooth and well-managed.

A special thank you to Carla, Henry, and Kelly, who were all incredibly helpful throughout. They were always approachable, quick to respond, and happy to answer any questions I had—no matter how small. Their clear communication and willingness to explain each step really helped put me at ease.

The team showed great attention to detail and kept everything moving efficiently, ensuring deadlines were met and there were no unnecessary delays. It was reassuring to know I had such a knowledgeable and supportive group handling my purchase.

I would highly recommend this firm to anyone looking for reliable and professional solicitors. Carla, Henry, and Kelly truly went above and beyond, and I’m very grateful for all their help.

19 March 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Second time using Aimee Wright at…

Second time using Aimee Wright at Stephens Wilmot solicitors and honestly I can’t recommend them enough! Wouldn’t hesitate to recommend. They’ve been fantastic from start to finish and kept everything professional efficient and friendly.

19 March 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

100% recommend

Emma and Elise were super helpful and professional from start to finish and very prompt with their responses. 100% would recommend them for anyone in house buying process.

13 March 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

From the start this company could not…

From the start this company could not have been better, from price point to flawless service, my family and I were impressed with the attention to detail, the response time to queries and the over all efficiency.
Happy to recommend to any prospective buyer/ sellers

12 March 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent service from Emma and Elise

Emma and Elise have been wonderful throughout the conveyancing process towards the purchase of our new home, and we couldn't thank them enough.

They offer practical advice that is easy to follow, were thorough with enquiries with the seller to protect our interest, and ensured as buyers we have all relevant information in a timely manner leading up to exchange and completion.

Based on our experience, we would highly recommend Emma and Elise to anyone who might be looking to purchase their home as you will be in great hands.

16 February 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Cheryl Head was our main point of…

Cheryl Head was our main point of contact and honestly can not thank her enough. She chased everything up and was clear that we had the best person for the job. No question was too much effort to answer and gave updates in a very timely manner. Honestly 100% recommend

6 March 2026
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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