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Stephen Einhorn Reviews 

132
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique designs of the jewelry, often describing pieces as perfect and timeless. People frequently highlight the outstanding customer service, noting staff members are incredibly helpful, knowledgeable, and genuinely caring, providing personalized attention and making the overall experience easy and enjoyable. Reviewers also highly value the excellent aftercare, including complimentary cleaning and repairs, which keeps their cherished items looking new. Many have been loyal customers for decades, consistently returning for new purchases due to appreciating the reliable service and enduring quality of their jewelry.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the high quality, unique... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, consistently highlighting the staff's efficiency,... See more

Quality

Reviewers consistently express high satisfaction with the quality of the products, often describing them as... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t be happier with our engagement and wedding rings – they are absolutely perfect and even more beautiful than we imagined. From start to finish, the whole experience was fantastic: rela... See more

Company replied

Rated 5 out of 5 stars

Stephen Einhorn has been there for everything we have needed in important times . An engagement ring, our wedding rings, a 50th birthday ring through to a beautiful dog pendant. We would never go... See more

Company replied

Rated 5 out of 5 stars

Further to my earlier review, the skull ring arrived on time… a perfect fit and I am very happy. I brought along a previously purchased ring that needed a slight adjustment. This was done instantly an... See more

Company replied

Rated 5 out of 5 stars

I bought a silver bracelet for my son for his birthday two years ago. He loves it and wears it everyday. He was invited to send it back to be polished and examined to see if it needed any repairs, al... See more

Company replied



Company details

  1. Jewelry Designer
  2. Jeweler
  3. Jewelry Store

Written by the company

Stephen Einhorn is a British family business, founded in 1995 by Stephen Einhorn and Jane Best, with an aim to create truly individual, luxurious jewellery designs handmade by skilled craftspeople in their London workshop. They strive to run a business that they love, where everyone is valued, and where they provide the best customer service possible. The business has gone from strength to strength and their bespoke jewellery client list now includes Disney, Warner Bros, Netflix, Paul Smith and A Bathing Ape amongst many others. Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

Written by the company

We make beautiful things for interesting people.
Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

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4.9

Excellent

TrustScore 5 out of 5

132 reviews

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4.9

All reviews

(132)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased several items over the years…

Purchased several items over the years including wedding rings and gifts for special occasions and my experience has always been great. So helpful. Used to be local, now live abroad. Called up and they remembered us, got a surprise ordered and delivered quickly for my wife's birthday surprise here. Love that the products are still really cool and service the same.

16 August 2018
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Reply from Stephen Einhorn

Thank you for coming back to us Andrew we really appreciate it. Hopefully we can help you again even though your aren't in the UK. very best wishes

Rated 5 out of 5 stars

Excellent Einhorn.

We have used Stephen Einhorn on a number of occasions now and service and products have always been faultless. We first went to them to get my engagement ring what we wanted wasn't listed but they were so accommodating no request is too small or difficult. They also provided our wedding bands and keepsake charms we purchased for our children. Every time they have been fabulous and made sure you know exactly what's happening.

15 August 2018
Unprompted review
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Reply from Stephen Einhorn

Thank you for your wonderful review Sophie.

Rated 5 out of 5 stars

I ordered a silver skull ring from…

I ordered a silver skull ring from Stephen Einhorn and the service from start to finish was excellent, and when the ring arrived I was very , very happy, beautiful products, superbly packaged , would recommend this company in a heartbeat. Brian Robinson

14 August 2018
Unprompted review
Stephen Einhorn logo

Reply from Stephen Einhorn

Thanks for sharing your review Brian - we hope to see you again soon.

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