Step Ahead Social Enterprise Community Interest Company Reviews 197

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and effective teaching styles, which made learning enjoyable and boosted their confidence. Many people highlighted the exceptional customer service and the overall positive user experience, noting that the courses were well-structured and easy to navigate. However, some customers also noted that the organization was occasionally disorganised.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the tutors, such as Emily... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe it as a great and enjoyable... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Amos, our teacher I just wanted to say thank you for your support and the way you explain things so clearly. Your teaching style really helps me understand the customr service better, and I feel more... See more

Company replied

Rated 5 out of 5 stars

Sukhy slayed my course. She's so down to earth, easy to talk to and extremely welcoming, understanding and accommodating. The idea of a live course and online discussions were extremely daunting fo... See more

Company replied

Rated 5 out of 5 stars

It was such a great experience. Sukhy was amazing, and Fabulous she took her time to explain everything and she was available to help when its needed. This training boosted my confidence and incre... See more

Company replied

Rated 5 out of 5 stars

It truly has been a life changing experience for me, as it has given me the opportunity to compete in the job market. The course was only 2 weeks long so I was able to fit it around my other commitmen... See more

Company replied


Company details

  1. Recruiter

Written by the company

We work across a variety of sectors and disciplines, to match people and jobs, and help them into employment, combining expertise in recruitment, employability and training. Our funded training programmes have helped thousands of unemployed people from all walks of life to regain their confidence and gain skills that are valued by employers. Our Recruitment Consultants and Coaches help people to find the ideal job through our numerous employer links, coaching them every step of the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

197 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Don’t fall for it!

Such an unserious and disorganised bunch! They trick you and waste your time and after 5 months they will still waste time in giving you your certificate and will fail woefully to assist you in getting a job.
They are just collecting money from the government for nothing…pretending to be useful to citizens.

1 October 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Aileen we are sorry to read such a scathing review.

I understand that our trainer, John, has spoken to you to explain that our courses carry fully accredited qualifications which need to be approved by official awarding bodies so there is always a delay in between course completion and the issue of certificates. This is, unfortunately, out of our control.

According to our records, we have sent you numerous notifications of job opportunities and our recruitment consultants have spoken to you on the phone. I understand that you are now in employment - many congratulations.

Rated 5 out of 5 stars

It was such a great experience

It was such a great experience. Sukhy
was amazing, and Fabulous she took her time to explain everything and she was available to help when its needed. This training boosted my confidence and increased my motivation .Once again thank you to Sukhy and Step Ahead you have given me hope.

23 January 2026
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Thank you for your 5 star review. We are delighted that you benefitted from our service.

Rated 5 out of 5 stars

Emily is very helpful and…

Emily is very helpful and knowledgeable. Thank you very much for assisting me.

2 December 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

YOu are most welcome. Thank you for your 5 star review.

Rated 5 out of 5 stars

My tutor Emily made the course easy for…

My tutor Emily made the course easy for us to understand. She explained everything to us very clearly and was there to help us at every step of the way. Overall, it was a nice experience.

25 November 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Thank you for your review. We're pleased that you had a good experience with us.

Rated 5 out of 5 stars

Sukhy slayed my course

Sukhy slayed my course. She's so down to earth, easy to talk to and extremely welcoming, understanding and accommodating.
The idea of a live course and online discussions were extremely daunting for me, however, by the end of it, the course had boosted my confidence by a milestone, gave me a routine to look forward to, and even provided me with useful recruitment opportunities! I would highly recommend the course- it's short, the participants and tutors are fun and easy to get along with, and you certainly learn a lot. Thank you SukhyDuky!!!
#GiveSukhyARaise!!

13 August 2025
Unprompted review
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Reply from Step Ahead Social Enterprise Community Interest Company

Thank you for this positive review.

Rated 5 out of 5 stars

It was such a great experience.My tutor…

It was such a great experience.My tutor Emily Bunu was amazing, she took her time to explain everything and she was available to help when needed.This training boosted my confidence and increased my motivation .A lot people around me have never heard about Step Ahead, I will talk about Step Ahead to everyone I know in UK.Once again thank you to Emily and Step Ahead you have given me hope.

25 June 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Thank you so much for your heartfelt feedback. We are truly touched by your words. It is wonderful to hear that Emily Bunu made such a positive impact on your learning journey. Her dedication and support are exactly what we aim to provide. We are cheering you on every step of the way.

Rated 5 out of 5 stars

It has been a great experience taking…

It has been a great experience taking up training on Understanding Excellence in Customer service Level 2 with Step-ahead, good tutor and great support

25 June 2025
Unprompted review
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Reply from Step Ahead Social Enterprise Community Interest Company

Thank you so much for your feedback. We are delighted to hear that you had a great experience with the Level 2 course. It is wonderful to know that the tutor and support team made your journey smooth and positive. Wishing you all the best as you move forward.

Rated 5 out of 5 stars

I completed an NCFE Level 2 Certificate…

I completed an NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality and NCFE Level 1 Personal and Social Development Certificate. I highly recommend these courses. They helped me refresh my understanding of different skills. Emily Bunu is outstanding

27 May 2025
Unprompted review
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Reply from Step Ahead Social Enterprise Community Interest Company

Thank you, Shirley. We are so pleased to hear that both courses helped you strengthen your skills. Your recommendation means a great deal to us. Emily will be so happy to know her support made such a difference. Wishing you continued success and growth.

Rated 5 out of 5 stars

Course

I did a course in Customer Service and Hospitality, my tutor Emily was awesome, brilliant learning, I loved it.

23 May 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Thanks for sharing your experience. Great to hear you loved the course and found Emily’s teaching awesome!

Rated 5 out of 5 stars

looking forwards to working together in the future.

Emily was a great teacher she cares and is so passionate about what she does. The course as a whole was a great experience I've learnt so much about customer service and all the functions that make that sector work, I'm very excited to further my education with step Ahead and look forwards to working together.

23 May 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Thank you for your feedback. We're so glad you had a great experience and that Emily’s passion and care stood out. Looking forward to supporting your continued journey with Step Ahead.

Rated 5 out of 5 stars

Very good course

Very good course, and enjoyable easy to navigate around the learning plans.
Emily Bunu was a very helpful tutor, helped me understand the units better to the highest standards.
Will definitely do more courses with StepAhead.

23 May 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Great to hear you enjoyed the course and found the learning plans easy to follow. Emily will be pleased to know her support made a real difference.

Rated 5 out of 5 stars

Step Ahead course review

I had a great time on this course with Step Ahead. I thought the time I spent with Emily was enjoyable. It was an online learning programme with lots of discussion and resources to help complete the assignments. The course went a good spend and all the topics are useful in today working world. This is a great time to learn, grow, and develop.

23 May 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Thank you Ibrahim. Glad to hear you enjoyed the course and found the discussions and resources valuable. It's great to know it supported your growth and development.

Rated 5 out of 5 stars

This is a fantastic course for…

This is a fantastic course for completing a personal development journey into recruitment. The Host Emily Bunu is articulate and has an eye for detail.

23 May 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Thanks for giving us 5 stars. Delighted to hear the course supported your development journey and that Emily’s attention to detail stood out.

Rated 5 out of 5 stars

StepAhead Efficient and Effective.

The staff members were very helpful and patient.
I gained a lot of relevant knowledge.
The teaching process was efficient and effective promoting a exceptional learning experience.
Our teacher, Emily Bunu was a very Professional and an Effective teacher.

23 May 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Thank you so much! Glad you had such a valuable learning experience and found the team helpful throughout. It's great to hear Emily’s teaching made a real impact.

Rated 5 out of 5 stars

Excellent Training Service

The Tutor Emily was excellent. She was very patient and her teaching was great in all aspects. I feel that it has greatly improved my chances in finding the types of employment that interest me.

23 May 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Thank you so much for your feedback! It's great to hear Emily’s support has boosted your confidence in finding the right job.

Rated 5 out of 5 stars

A truly life changing experience

It truly has been a life changing experience for me, as it has given me the opportunity to compete in the job market. The course was only 2 weeks long so I was able to fit it around my other commitments. What made all the difference was the tutor. Emily is an exceptional tutor and has the patience and dedication to teach a class. I can see that she gets great satisfaction from bringing the best out of her students and helping them to reach their full potential. I really was stuck in life, as I want to change career direction and work from home. But now I feel that my dream is within my reach. Many thanks Emily!

23 May 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Thank you so much for your feedback! We're really pleased to hear the course and Emily’s support made such a difference for you.

Rated 5 out of 5 stars

Very interactive

Emily made this a very stress free and smooth sailing experience. The course was very informative and helped me understand the qualities needed for a specific type of work.

23 May 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Thank you! Glad to hear Emily made it smooth and the course was informative for you.

Rated 5 out of 5 stars

Great Course

Amos, our tutor, was very patient and considerate when we were doing our course; Customer service and social development, we learned how to communicate with people and how to prepare for interviews.

12 May 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Thanks for your feedback. Glad to hear the course was a positive and supportive experience for you.

Rated 5 out of 5 stars

Learning with Amos

Learning with Amos Fanimo was a great experience and I enjoyed. The tutor was patient with all students.
I had the opportunity to learn Customer Service in Hospitality and Personal Social Development.

12 May 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Great to hear you found the sessions engaging and the guidance supportive. Sounds like it was a rewarding journey with useful takeaways.

Rated 5 out of 5 stars

Review on experience

I had Amos as my tutor and I would like to say he has taught me about Customer Service & Personal Social Development and what is to be expected and making sure we had set our goals on what we needed to achieve.

12 May 2025
Unprompted review
Step Ahead Social Enterprise Community Interest Company logo

Reply from Step Ahead Social Enterprise Community Interest Company

Thank you for your feedback. It’s great to hear how the guidance helped you stay focused and work towards your goals with clarity and purpose.

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