Stein Travel Reviews 

190
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the supportive office team and local guides for being extremely helpful, highly knowledgeable, prompt, and exceptionally well-organized throughout the entire booking process and return. Customers also highlight the wonderful hotel accommodations, seamless transport arrangements, and truly unforgettable holiday activities experienced during their trips. Many people consistently express great eagerness to book future tours and confidently recommend these wonderful travel services to others. Some reviewers noted that certain holiday itineraries felt a bit rushed or short, leaving guests wishing they had booked an extra day for their stay.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally well-organized throughout the booking and... See more

Location

Clients share positive opinions on location, consistently highlighting ideal accommodations situated in... See more

Holidays

Reviewers highlight positive aspects of holidays, describing their trips as wonderful and unforgettable... See more

Service

Customers consistently note positive experiences with service, highlighting that everything from start to... See more

Booking process

Customers report positive experiences with the booking process, describing it as well organised and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a lovely stay in Menorca organised by Stein Travel who were ao helpful and easy to deal with & went out of their way to help us book somewhere nice. The booking was perfect, accommodati... See more

Rated 5 out of 5 stars

Just back from Andrea Bocelli concert in Lajatico, his home village, where we had a fabulous time with Stein Travel. The whole process was well organised- from the initial enquiry with Darena, continu... See more

Rated 5 out of 5 stars

We went on the Andrea Brocelli Trip to Tuscany in July. It was our first experience going on an organised holiday through a travel agency . We would highly recommend it and couldn’t speak highly enoug... See more

Rated 5 out of 5 stars

Went to Ireland v Czechia World Cup Qualifier Game in Prague with Stein Travel. Everything was absolutely superbly organised by Elizabeth and Suzanne. From the Airport Check-In, Charter Flight to sl... See more


Company details

  1. Travel Agency

Written by the company

Stein Travel is Ireland's favourite travel agency. In 2024 we were awarded the prestigious Travel Agency of the Year by the Irish Travel Agents Association. We offer a range of top quality holidays at great prices to your favourite sun-holiday, Lapland, long-haul and cruise destinations. We specialise in some of the most sought-after sporting and cultural events around the world, including Andrea Bocelli, Andre Rieu, Rugby World Cup, Six Nations, Wimbledon and many more. All of our packages come with guaranteed and official event tickets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

190 reviews

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4.8

All reviews

(190)

55 reviews in the last 12 months

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Rated 2 out of 5 stars

Would not recommend

Would not recommend, went with them for the Tonga game, very good first impression when arrived in Nantes as met 3 Reps. but that was the last we saw of them, our Rep. didn’t even walk us to the hotel, left us off at the corner and gave directions, hotel wasn’t too far from the drop off but should have been with us at check in, specially as there was major mix up with rooms among the guest which the guest had to sort out themselves. We had issues at the airport when returning back to Dublin as they gave us a boarding pass with the surname spelled wrong, not an issue at Dublin but was an issue at Nantes, for the price you pay the service was lacking. We were promised a Rugby World Cup souvenir which wasn’t received. It was a very hands off approach.

15 September 2023
Unprompted review
Rated 1 out of 5 stars

ZERO STARS!!!

ZERO STARS!!!! UNACCEPTABLE EXPERIENCE ON FRENCH TRIP. We are currently in the middle of the most horrible travelling experience of our lives. What should have been a brilliant rugby weekend turned very sour more than once. First flight cancelled on Sunday, we’re left hanging around airport until late at night, only to be told flight was cancelled. Put up in a hotel overnight who wouldn’t serve us dinner. Back to airport for 1pm where we were left waiting around all day with what can only be described as coy very coy updates on arrival of our plane which was due to leave at 4pm…fast forward 12 hours and just after midnight we hear through the grapevine our flight is cancelled again!!!! We weren’t let out of our boarding gate for nearly an hour by security. When we finally meet the reps on the other side, they completely break hearts by telling us (200+ passengers) that we’d be better off booking our own flights home and a hotel for the night as they had no guarantees how they would get us home….what appealing customer care and a joke of a travel company!!!

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Michelle

I was trying to book trip to Canada and returning from Boston. I have dealt with Stein travel in the past and always found them very helpful, BUT this time Michelle took details and had it all organised in minutes , also reminded me about travel requirements to Canada and USA. Absolutely great service , will def use them in the future and would highly recommend.

7 June 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful Company to Travel with

Wonderful Company to Travel with, care free, Henry and Suzanne in Admin were superb and the Hotel and area we stayed in was amazing, would definitely recommend Stein Travel and will be traveling with them again.

28 April 2023
Unprompted review
Rated 1 out of 5 stars

Wouldn't let me give no stars so had to…

Wouldn't let me give no stars so had to give one
The company are a scam. Won't be using them again. The 'CEO' David is rude, doesn't listen wants to take all your money but then won't help if you have an issu. Logged a complaint back I'm October 2022 and my last response from him is basically do one

3 October 2022
Unprompted review

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