The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference). Aside from being prompt, the responses wer... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The... See more
Company replied
I received excellent service from Joska. He replied to all my queries more or less instantly. I am really pleased with my bracelet which arrived in super quick time. I would thoroughly recommend Ste... See more
Company replied
This was my first time ordering a gift for my husband at Steel & Barnett, and it won't be my last. I bought two bracelets. My husband had a minor issue with the clasp on one of the bracelets, and afte... See more
Company replied
Company details
Written by the company
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Contact info
Pathoekeweg 120G, 8000, Brugge, Belgium
- service@steelandbarnett.com
- steelandbarnett.com
4.5
Excellent
464 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Steel & Barnett
Hello Carla,
Thank you for your positive feedback! We're glad to hear you appreciate our responsiveness and service.
Best regards,
Joska - Happy Department
Reply from Steel & Barnett
Hello Taco,
Thank you for your review! We're glad to hear you had a great experience despite the logistical problems.
Best regards,
Joska - Happy Department
Very quick delivery.
Very quick delivery.
Easy to use the website and was kept updated regarding dispatch and ETA.
3 June 2024
Reply from Steel & Barnett
Hello Hugh,
Thank you for your enthusiastic response! We are pleased to hear that you are satisfied with the fit and appearance of our products.
Best regards,
Joska - Happy Department
Reply from Steel & Barnett
Hey Dominique,
Thank you for your nice review
Joska - Happy Department
ordering and shipping was fast.
21 May 2024
Reply from Steel & Barnett
Thank you for your positive review! We're glad to hear that the ordering and shipping process was quick.
Joska - Happy Department
Great service
12 June 2024
Reply from Steel & Barnett
Hello Alex,
Thank you for your kind words! We're glad to hear you were satisfied with our service.
Joska - Happy Department
The delivery of the bracelet was…
The delivery of the bracelet was slightly delayed due to its international origin from Belgium. Nonetheless, I am thoroughly impressed with its quality and value, acquired at an exceptional price. I am delighted with my new acquisition. 😍
15 May 2024
Reply from Steel & Barnett
Hello Mikael,
Thank you for your patience and understanding with the delivery.
We're glad to hear that you're impressed with the quality and value of the bracelet.
Enjoy your new acquisition! 😍
Joska - Happy Department
Customer service
Customer service thoroughly supported my return item and refund process. Very helpful and courteous. The items I received are great.
6 May 2024
Reply from Steel & Barnett
Hello Larry,
Thank you for your positive feedback! We are happy to hear that you are satisfied with our customer service and the items you received. Enjoy!
Joska - Happy Department
Fast and accurate follow-up !
Fast and accurate follow-up !
Thanks to Joska from The Happy Department, I became Inne the Happy Customer.
24 May 2024
Reply from Steel & Barnett
Thank you for your review! We are happy to hear about the quick and accurate follow-up. Joska from The Happy Department is happy that she has made you, Inne, a satisfied customer. ;-)
Joska - Happy department
Very nice bracelet
Very nice bracelet, great customer care & service as well. I own 2 of their bracelets.
13 May 2024
Reply from Steel & Barnett
Hey Jim,
Thank you for your wonderful review!
It’s fantastic to hear that you’re happy with both our bracelets and our customer service.
Enjoy your bracelets!
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your positive review! We're pleased to hear you appreciated our communication.
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your positive review! We're glad you're happy with our product. Enjoy!
Joska - Happy Department
Very pleased
Nice bracelet that arrived in a very timely fashion. It was as described. It fora very well with my other SB leather bracelet. Very happy with this purchase.
5 April 2024
Reply from Steel & Barnett
Thank you for your positive feedback! We're glad to hear that you're satisfied with the bracelet and that it arrived on time. If you need anything else, you know where to find us!
Joska - Happy Department
I am not normally one to go 5 stars.
I am not normally one to go 5 stars.
I had a quality issue with a previous delivery and Joska - appropriately named Chief Happy Departement - sorted it out in a professional and a swift way.
The commitment to both the brand and the customer were genuine and exceptional.
The outcome is a happy and loyal customer.
People like Joska make the difference for any company.
22 April 2024
Reply from Steel & Barnett
Hello filip,
Thank you for your feedback!
We strive to provide exceptional service, and I am pleased that we were able to resolve the quality issue quickly and professionally. Your satisfaction is our priority, and we value your loyalty.
I am happy with your 5 star review, it means a lot to me.
If you ever need anything else, don't hesitate to contact us.
Joska - Happy Department
FAULTY men's bracelet in the mail…
So this is the 2nd review on this faulty bracelet. Belgium Office (they were great) as they even looped in the Australia Office contact where I brought the bracelet but STILL no response what so ever!!
I have now given up. YOU WIN!! I am now wearing the bracelet because I do like it. (shame about the smudged imperfections on the lettering) though will be an interesting story to tell everyone about my experience with Steel & Barnett.
5 April 2024
Unprompted review
Nice bracelet
Very nice bracelet shipping was fast ordering was simple great experience
8 April 2024
Reply from Steel & Barnett
Thank you for your positive feedback! We're glad to hear that you're satisfied with the bracelet and that your ordering experience went smoothly. If you need anything else in the future, we're here to help!
Joska - Happy Department
Very nice products and an excellent service!
16 April 2024
Reply from Steel & Barnett
Thank you for your kind words! We are pleased that you are satisfied with both our products and our service. If you need anything in the future, please don't hesitate to contact us.
Joska - Happy Department
I will definitely order from Steel & Barnett again.
I am impressed by the quality of the Denby. I am more impressed by the customer service provided around placing my order and easily resolving the small issue I had with it. I will definitely order from Steel & Barnett again.
21 March 2024
Reply from Steel & Barnett
Dear Barry,
How wonderful to hear that you're impressed with the quality of our Denby! We strive to deliver not only high-quality products but also excellent customer service. We're glad we could assist you in resolving the minor issue with your order. Thank you for trusting Steel & Barnett, and we look forward to serving you again in the future!
Joska - Happy Department
FAULTY men's bracelet in the mail…
Received a men's bracelet in the mail last Friday. The companies logo on the bracelet is faded.
Have sent 3 emails about this with not even a response. 2 emails sent to the info email address as asked to on how to return products. After no respon see es there, I trie their accounts email address as no phone number listed anywhere here in Australia. No reply there either.
Is nearing 1 week which means no more returns after that period.
I hope they respond soon.
Very dissappointing product service.
5 April 2024
Unprompted review
Reply from Steel & Barnett
Dear Customer,
We're truly sorry to hear about your recent experience with our product and the difficulties you've encountered in reaching out for support. Your satisfaction is very important to us, and we appreciate you taking the time to share your feedback.
We understand that you're based in Australia and it seems you might have purchased the product through one of our local resellers or via our Australian website. As STEEL & BARNETT's headquarters in Belgium does not ship directly to Australia, we'd like to offer our assistance to make things right for you.
Could you please contact us directly at service@steelandbarnett.com with the details of where you purchased the product? This information will greatly assist us in directing you to the appropriate contact person and ensure your issue is addressed promptly.
We are committed to resolving your concerns as quickly as possible and look forward to assisting you further.
Warm regards,
The STEEL & BARNETT Team
Great looking men’s bracelet and great service.
Ordering the bracelet was easy and the communication by the company was excellent.
14 March 2024
Reply from Steel & Barnett
Hello Margaret, Hello,
Thank you for your positive feedback! We are glad that you are satisfied with the ordering process and the communication from our company. If you have any questions or need assistance in the future, please don't hesitate to contact us.
Joska - Happy Department
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