The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference). Aside from being prompt, the responses wer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The... See more
Company replied
I received excellent service from Joska. He replied to all my queries more or less instantly. I am really pleased with my bracelet which arrived in super quick time. I would thoroughly recommend Ste... See more
Company replied
This was my first time ordering a gift for my husband at Steel & Barnett, and it won't be my last. I bought two bracelets. My husband had a minor issue with the clasp on one of the bracelets, and afte... See more
Company replied
Company details
Written by the company
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Contact info
Pathoekeweg 120G, 8000, Brugge, Belgium
- service@steelandbarnett.com
- steelandbarnett.com
4.5
Excellent
464 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Steel & Barnett
Dear Christina,
Thank you very much for your wonderful review! We’re happy to hear that you’re satisfied with our products and our service.
We truly appreciate your feedback and hope you enjoy your Steel & Barnett bracelet for a long time to come.
Joska - Happy Department
Elegant and efficient!
I found the website easy to navigate and the process of ordering simple and efficient. The delivery was speedy and I appreciated being kept informed of the timing of delivery.
The product is beautiful, elegant, and accurately advertised.
29 January 2026
Reply from Steel & Barnett
Hi Tracey-Ann,
Thank you very much for your lovely review! We’re so happy to hear that you found our website easy to navigate and that the ordering process was smooth and efficient.
It’s also great to know that the delivery was speedy and that you appreciated being kept informed about the timing. And of course, we’re delighted that you find the product beautiful and elegant, and exactly as advertised 😊
Thank you again for your trust!
Joska - Happy Department
Lovely experience
Lovely experience, very friendly advice, and beautiful bracelets. I wear them every day!
16 February 2026
Reply from Steel & Barnett
Hi Jan,
Thank you very much for your wonderful review! We’re so happy to hear that you had such a lovely experience and that you wear the bracelets every day, that truly means a lot to us.
We really appreciate you sharing this with us.
Joska - Happy Department
Nice bracelet
The bracelet met expectations, quite nice. I wear it as a cuff bracelet next to my wristwatch, which really makes for a complete look.
16 February 2026
Reply from Steel & Barnett
Hi Ed,
Thank you for your review. We’re glad to hear that the bracelet met your expectations.
We’re sorry to read that you were disappointed with the jewelry box. I have also contacted you personally by email to look into this further. We kindly asked you to send us some photos of the received items so we can review this internally and assess the situation correctly.
We would be happy to work with you to find an appropriate solution.
Joska - Happy Departement
Return policy is not client orientated…
Return policy is not client orientated without any form of flexibility. Buy you Steel and Barnett products through other channels and take advantage of better service!
17 February 2026
Reply from Steel & Barnett
Hallo Arno,
Zoals eerder via mail uitgelegd, is omruilen zeker mogelijk. Het verschil zit erin waar het item werd aangekocht. Webshopbestellingen worden via onze webshop verwerkt, terwijl verkooppunten volledig onafhankelijk werken en hun eigen voorwaarden hanteren.
Dat dit verschil in werkwijze een 2-sterrenreview rechtvaardigt, vinden wij eerlijk gezegd jammer. We hebben je correct geïnformeerd en zelfs een tegemoetkoming aangeboden.
Joska - Happy Department
I got these for my boyfriend and he…
I got these for my boyfriend and he loved them!!! He said he wasn’t going to take them off.❤️
28 January 2026
Reply from Steel & Barnett
Hi Rachel,
That’s so wonderful to hear! 😊 We’re so happy your boyfriend loves them and doesn’t want to take them off.
Thank you for sharing this with us!
Joska - Happy Department
Customer service is excellent
Customer service is excellent. Joska answered all of my questions with a very friendly demeanor and helped me handle the return of an item.
9 February 2026
Reply from Steel & Barnett
Hi Renee,
Thank you so much for your wonderful words! We’re very happy to hear that you experienced our customer service as excellent and that I was able to assist you well with your questions and return.
We truly appreciate you taking the time to share this.
Joska - Happy Department
Order didn't go through
Order didn't go through, so was delivered too late.
After sending a mail, they reacted that something went wrong and delivered the package within 2 days.
9 February 2026
Reply from Steel & Barnett
Bedankt voor je review, Moira.
Ik moet eerlijk zeggen dat ik toch even verschiet van je reactie, aangezien ik je hierover al persoonlijk een e-mail heb gestuurd met uitleg en een update over je bestelling.
Nogmaals onze oprechte excuses voor het ongemak.
Joska - Happy Department
Beautiful product with amazing customer…
Beautiful product with amazing customer service.
23 January 2026
Reply from Steel & Barnett
Thank you for your wonderful review, Roy!
We’re delighted to hear that you’re happy with both the product and our customer service. We truly appreciate it 😊
Joska - Happy Department
Simple website to navigate
Simple website to navigate, fast delivery, quality product!!
6 February 2026
Reply from Steel & Barnett
Thank you for your great review, Thomas!
We’re delighted to hear that you found our website easy to navigate, that the delivery was fast, and that you’re happy with the product quality. That’s exactly what we strive for 😊
Joska - Happy Department
Beautiful, leather bracelet.
Although the bracelet fell apart due to wear and tear from showering and working out in it (water/sweat), I was given a discount to purchase another bracelet, which is what I did! My husband loves the bracelet. I want to get one for myself but the small size is just not small enough for my wrist. (woman's wrist)
16 January 2026
Reply from Steel & Barnett
Thank you for your lovely review and for sharing your experience!
Joska - Happy Department
It looks really good but…
It looks really good, but gets stuck in my arm hair a lot which is really irritating and hurts after a while.
7 February 2026
Unprompted review
Reply from Steel & Barnett
Thank you for your honest review!
We’re glad to hear you like how it looks 😊 This type of bracelet can sometimes take a little getting used to at first. Usually, the feeling improves after wearing it for a while.
If it’s still not your thing, you can of course return it according to our return procedure. Just let us know, and we’ll be happy to assist you further.
If you have any further questions or comments, please don't hesitate to contact us.
Joska - Happy Department
superb service on a broken bracelet
superb service on a broken bracelet, new one send same day
4 February 2026
Reply from Steel & Barnett
Thank you so much for your kind words!
We’re really happy we could help and get a new bracelet sent out the same day. That’s the service we strive for 😊 Enjoy your new piece!
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your kind review!
We truly appreciate your feedback and are glad we could assist you in a correct and helpful way. We're always here if you need anything else 😊
Joska - Happy Department
Excellent Customer Service
The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference).
Aside from being prompt, the responses were very helpful! the product I wanted was out of stock, so the team showed me different options similar to the product I was interested in.I was also provided with a 20% off code.
Overall, very generous and supportive. 10/10
27 January 2026
Reply from Steel & Barnett
Dear Eesha,
Thank you so much for your kind words and wonderful feedback!
We’re very happy to hear that you found our customer service to be fast, helpful, and personal, that’s exactly what we aim for. We’re glad we could assist you in finding a suitable alternative and that you felt well supported throughout.
Thanks again for your trust! 😊
Joska - Happy Departments
The products are great
The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The customer service was super kind. I am really happy with my purchase. Also my husband really liked the gifts.
27 January 2026
Reply from Steel & Barnett
Dear Ebru,
Thank you so much for your lovely review, it truly means a lot!
We’re happy to hear that you’re satisfied with the quality of the products and the smooth delivery. Also great to know that our customer service was able to assist you so well, that’s exactly what we aim for. 😊
And the fact that your husband enjoyed the gifts makes it even better!
Joska - Happy Department
Reply from Steel & Barnett
Dear Heike,
Thank you for your message.
We’d like to respond to your comments, as they don’t fully match the information we have in our system.
Your package was successfully delivered to the RALI Repair Shop pickup point on 10/01/2026 at 15:39, and it was collected there as well.
In addition, we replied to your earlier emails on January 6th at 09:17 and 09:38. So there has indeed been communication from our side. Unfortunately, we cannot attach screenshots here, but we would gladly do so to support this if possible.
Regarding the two separate orders that only included a Faux Leather Bracelet Box: we reached out to you about this, as it’s unusual to order only the box without a bracelet. Since we did not receive a reply, both orders were cancelled and refunded as a precaution.
If anything is still unclear or if you have further questions, feel free to let us know, we’re happy to assist.
You can always reach us at service@steelandbarnett.com
If you have any further questions or comments, please don’t hesitate to contact us.
Joska
Great product
Great product range. Very happy with the ordering and delivery. Good quality bracelets.
26 November 2025
Reply from Steel & Barnett
Thank you, John,
Great to hear you're happy with our bracelets and your overall shopping experience!
Joska – Happy Department
Easy replacement, quality product
I ordered a size too large initially and the return and replacement with a smaller size was very easy. The product is very high quality and came pretty fast. The price was fair for bracelet.
28 October 2025
Reply from Steel & Barnett
Dear Joseph,
Thank you very much for your positive review!
Great to hear that the return process went smoothly and that you're happy with the quality and delivery of the bracelet. We always aim to make things as easy as possible for our customers, glad to see that it worked out well.
Enjoy your purchase!
Joska - Happy Department
Great customer service
Great customer service at Steel & Barnett!! They reacted within one day when I posed a question and they solved my problem with respect and quality!
Super!
25 October 2025
Reply from Steel & Barnett
Dear Christine,
Thank you so much for your lovely review!
We're happy to hear you had a positive experience with our service. We always aim to respond quickly and thoughtfully, so it's great to know that came across.
Glad we could help!
Joska - Happy Department
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.