Stedin Reviews 580

Literally cannot make an account as they do not recognise my electric meter I have for a different company

But I don't want them for that; I only want gas!
Can't create account, can't contact support. What the **** is this?

When i moved to my new house i chose an energy delivery company and informed Stedin. After some months they sent me a letter asking the same thing again, and i did it. However they just do not register that! Now they sent a letter asking for payment for those many months that passed, although i paid it all to the delivery company chosen!

Dont they have aan IT-system!? When is the government going to take action against these irresponsible organisation??

Worst grid operator ever!!! NO communications skills, fully unprofessional, super overpriced!

For un upgrade to 3 phases I am waiting for 4 months, already paid 415 Eur and they even didnt showed up at the appointment!?!?
Another appointment in 2 months.... RIDICULOUS!
web page just in dutch, just to be sure that nobody else would understand, 4 days just to get the link to plan the next appointment! 0 Customer care!!!

Absolutely appalling service. I over paid my invoice to avoid any issues for my tenant. in trying to get my money back I am being repeatedly told false information as to the repayment schedule. Every call - 5 working days please. This from over 45 days ago now. No one helps, they just repeat the same story very time without any assistance.

Criminal, still can't believe how they treated us. We chose a different company when we moved to our apartment, it took 5 weeks to transition and stedin charged us huge sum for very low consumption in a flat (4x our current rate) - more than our rent.. While we were contending on their email, which they were responding to, they started sending letters with "collection fees" and threatened us with Bailiffs - out of fear of someone showing up we paid, and were totally bullied into it. We made an official complaint to the authorities after this bullying, and Stedin continue to ignore us. Embarassing, embarassing company.

Oh my god. I bought a house and in need of adding more electricity but this can only be done through Stedin exclusively (via mijnaansluiting) and we have to wait for 4 months. This is the fastest they can do. When calling the customer service, they're answering that they get 1600 requests per day, but there's not many people can do the job. LOL. Isn't it logical that you add more people to work with you when you got so many requests instead of just asking people to wait? And I also asked how long would it take, and they answer that it will take me 18 weeks - NOT from the day that I requested it, but from the day that I PAY for it. So even now, I have to wait eveeeennnn more for it to be done. Until then, good luck with your electricity!

The worst organization I've ever come across in the Netherlands. Absolutely incompetent support that does not do anything useful, except to say "the answer will be within 5 business days." But there will be no answer. Not in 5 days, not in a month, not more. They constantly find excuses for themselves, but they don't want to do anything. But the gas bill will be sent to you instantly. And they can't change the gas meter. They make the master extreme, supposedly he should call himself. In fact, they just shift responsibility from themselves, and the master does not even know that he needs to call someone. I wish that none of the residents of the Netherlands would ever have to contact them. You will spend your strength, nerves and money for incorrectly written off energy. And they don't care about you.

My husband and I are expecting our first baby and need to move to our new house as soon as possible. For this, we need Stedin to change the current fuse box with phase 1 to phase 3, this allows the water pump to heat floors and water, a job that should take not more than 1h. After asking for an appointment a month ago, they sent a bunch of emails in which it was not clearly stated that you needed to pay in advance to secure the appointment date. We called back to have confirmation of the date and they reluctantly offered us a date 8 weeks later, meaning that we will have to move to our new house with no hot water and heating. As you can imagine this is inhuman, they do not care at all that we will have a new born by then. Also, considering that people are able to cancel their appointment 24h in advance it is hard to believe that they do not have a spot to help us out, terrible service!

The service from Stedin is terrible. In February 2023 they changed my gas meter and since then the smart meter stopped working they came to fix it in April, but said the technician said he cannot fix it because there is an old cable, so his more experience colleague should come. After 6 months of chasing them and following up they came again in November but it was again the wrong technician. Then they came again in March 2024 still wrong technician. So basically I have waited now more than one year for the right technician to come, 3 times they send the wrong person without briefing them on the report and pictures made. When I call to complain they say if I am not happy I should change my house because they are the only provider for my house. Unbelievable rudeness unprofessionalism and still waiting for the issue to be fixed :(

No warning before turning our electricity down. Contract in place but nobody to turn it back. We also spend a week without electricity. In addition, when calling Stedin, no english option is available and when our Dutch friends help us, we are facing only misinformation of not needing to make an appointement when it was needed. Conclusion, to turn back our electricity, we are going to need to pay hundreds. I highly discourage anyone from using their services.
Good luck in your research.

I have been chasing after Stedin for almost 1 year to fix my smart meter. They sent the wrong people twice and until now didn’t send someone to fix it. Everytime I call they apologize and say that someone will call me and no one calls. Their WhatsApp service in impolite and careless and told me I should change houses as they are the only provider for my house :(

I was away for a whole month and their "smart meter" shows that I've used 16 m3 gas. In fact, after I'm back from vacation, I'm right now using LESS gas than I was away!!

Called their customer service and they tell me the only thing they can do is sending someone to check the meter, that that will cost 500 euro. What a crazy, greedy, irresponsible company!

Pretty appalling - slow to come back and when finally back not very helpful to put it mildly. I guess monopolies have little incentive to perform in this area. Infuriating but nothing to be done.

Terrible service. 4 month to provide 3 phase connection for my new solar panels to be installed. When the time arrive they did not come. I already paid the service, they claimed, the work is with a subcontractor. The subcontractor says it is not their work. Stedin is not taken responsibility, not apologizing, not responding. A week later an not knowing what would happen and the panels installation has to be delayed. A disaster, disappointing, no words for such a poor service.

Finally 4 months later than agree the work is done, thanks to van Gelder. But not to Stedin, which still have not send an apology or explanation. Continuo not answering emails and WhatsApp messages. TERRIBLE client service. Even your subcontractor is very unhappy with your performance. Shame on you

Do not let these people in your house. They left us without central heating after fitting a new meter and then refused to fix it. This is in December and with house with a child in it. Completely disgraceful. Called their 24hr help line and was hung up on 3 times and again told it was not there problem. DO NOT LET THESE PEOPLE IN YOUR HOUSE!!!!!!!!!!!!