I had asked a few times for an email to pay my advance early as it doesn't give me the option manually on my app or online. After a few attempts and replies finally Florin the angel replied instead wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Michael, was so concerned about my payment. He monitored it to make sure it went through every necessary steps, in which feedback was accurate about my challenge. I really want to say he is rel... See more
Company replied
I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We... See more
Company replied
Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, co... See more
Company replied
Company details
About SteadyPay
Written by the company
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Contact info
London, United Kingdom
- support@steadypay.co
- steadypay.co
4.5
Excellent
922 reviews
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible company with no customer service.
Terrible, Terrible service.
I have been with SteadyPay for years and never had an issue. I was offered a £50 early top up advance which I accepted last Friday 20th March, these are usually paid the same day or next but I still have not received the funds and its now been almost a week even though it shows in my top history that the funds were "released on the 20th" - Apparently not!! I am happy to provide bank statements to show I still have not received a thing.
I have tried to reach out to customer services multiple times but never get a response (Its been over 48 hours and not even an acknowledgement) from customer support.
I will be cancelling my account as soon as possible and seeking legal advice as I feel SO let down by this awful company and appalling service - Quite frankly as a customer who has been with you for years, I deserve a heck of a lot better.
Do better, sort it out and work on your customer service. AI is a problem, not a fix.
Jack.
31/3 - I've now heard from customer service and the issue has been resolved. Review amended to reflect this. Thanks for the good service.
20 March 2026
Unprompted review
Reply from SteadyPay
Hi Jack,
Thank you so much for taking the time to come back and update your review. 🙏 We're really sorry for the delay and frustration you experienced, but we're glad to hear the issue has now been resolved and that you received good service in the end.
We appreciate your honesty and your patience, and we're grateful to still have you with us. 😊
Najlae was excellent!
Najlae was professional yet friendly... just what you're looking for in an advisor.
24 March 2026
Unprompted review
Reply from SteadyPay
Hi Nira,
Thank you for the lovely feedback! 😊 We're so happy to hear Najlae struck the perfect balance between professional and friendly. She'll be thrilled to know she made such a positive impression. 🙌
App is shocking
App is shocking , tried the boost pay and ended up on a credit booster that they charge me for .
Utter scam like most financial companies
16 March 2026
Unprompted review
Reply from SteadyPay
Hi Robert,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how this may have been confusing. As part of the application process, access to our services — including features like Boost — is linked to a subscription, which is outlined during sign-up.
As a gesture of goodwill, we have refunded the charge in this case.
We appreciate your feedback and are continuing to improve how we communicate our services to make things clearer for customers. If you have any further questions, please contact us at support@steadypay.co, and we’ll be happy to help.
Kind regards,
The SteadyPay Team
I got a £100 loan from these on the…
Resolved my issue, although only thing I don’t like is payment can be taken at any random time during the day/night. My payment was taken the day after not when it said. Customer service takes a very long time to answer. But once they do, very helpful.
14 March 2026
Unprompted review
Reply from SteadyPay
Hi Laura,
Thank you for your feedback — we’re glad we were able to resolve your issue and that you found our team helpful.
We understand your concern regarding payment timing. Payments are sometimes processed at different times within the due date window, which can make them appear inconsistent. We’d like to reassure you that this does not impact your credit file, and no missed payment is recorded as long as the payment is successfully collected within that period.
We’re also sorry for the delay in our response — we know how important timely support is and are working to improve our response times during busy periods.
Thanks again for taking the time to share your experience.
Kind regards,
The SteadyPay Team
I paid my first installment for my…
I paid my first installment for my personal loan Michael was good in customer service very friendly and to the point Thanks appreciated.
11 March 2026
Unprompted review
Reply from SteadyPay
Hi David,
Thanks so much for the lovely feedback! 😊 We're really pleased Michael was friendly and straight to the point when helping you with your first instalment. He'll be thrilled to hear he made such a good impression.
Dealt with Florin today regarding issue…
Dealt with Florin today regarding issue I had. Excellent service and explained everything to me. After explaining I realised it was my mistake. If you ever have problem ask for Florin and it will get sorted straight away. Thanks for your help
10 March 2026
Unprompted review
Reply from SteadyPay
Hi Gwawr,
Thank you for sharing that, really lovely to hear. 😊 We're so glad Florin was able to explain everything clearly and help you get things sorted. He'll be made up to know you'd recommend him so highly. Really appreciate you taking the time to leave this.
Amazing customer service support!
Michael from SteadyPay was amazing from beginning to end!
He highlighted I had signed up for the incorrect section of the app and supported me to apply for cash wave app and navigated the process with kindness and patience which resulted in me being approved for the loan service!
Thank you Michael!
Would recommend this service to anyone!
7 March 2026
Unprompted review
Reply from SteadyPay
Thanks so much for the wonderful feedback, Cas! 😊 We're absolutely thrilled to hear Michael was so patient and kind while helping you get set up with the right product. It's great knowing he was able to guide you through the process so smoothly. He'll be over the moon with your kind words. Really appreciate you taking the time to share this. 🙌
Seamless experience
It’s was a seamless experience with Michael helping me with my enquiries.
Brilliant customer service.
Thank you Michael
6 March 2026
Unprompted review
Reply from SteadyPay
So glad to hear Michael made everything seamless for you, Mathew! 😊 He'll be really happy to know his support came across so well. Thanks for taking the time to share this. 🙌
Maga was amazing
Maga was amazing. Helped me step by step. Keeping me informed at all points. An asset to the organisation.
3 March 2026
Unprompted review
Reply from SteadyPay
Hi Rehana,
Thank you so much for your lovely feedback! 😊 We're absolutely thrilled to hear Maga took such good care of you — guiding you step by step and keeping you in the loop the whole way. She really is a gem, and we'll make sure she sees your kind words! 🌟
Amazing customer service from Maga
Amazing customer service from Maga. All questions answered quickly. This is a great service and highly recommended.
3 March 2026
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for the wonderful review! 😊 We're so glad Maga could answer all your questions so quickly — she'll be delighted to hear she made such a positive impression. Really appreciate you recommending us! 🙌
Thank you again Michael for your…
Thank you again Michael for your excellent customer service always very helpful when I have contacted SteadyPay
3 March 2026
Unprompted review
Reply from SteadyPay
Hi Paul,
Thanks so much for your kind words! 😊 We're really pleased to hear Michael has been consistently helpful whenever you've reached out. He'll be absolutely chuffed knowing his support is appreciated! 🙌
Legal scammers?
Legal scammers?
My owed advance was paid off on the 29th January - they did not send me a receipt of repayment - Pockit did. And yet they have charged me again on the 19th February for another £50, VIA A CARD PAYMENT?!?! I NEVER gave them my card details, so how on earth have they charged me in this manner?
This company are scammers and they SPAM yo with emails. DO NOT TRUST. COMPLAIM IMMEDIATELY AND REPORT TO FINANCIAL OBUDSMAN.
25 February 2026
Unprompted review
Reply from SteadyPay
Hi Max,
Thank you for raising this — we understand how concerning it must be to see a charge you don’t recognise.
Based on what you’ve described, this appears to relate to services accessed through our partner, Pockit. SteadyPay does not handle the collection of repayments or have access to customers’ card or bank details, as these are managed directly by our partner.
We have also reviewed our records and cannot see a payment processed by SteadyPay on 19th February.
We take concerns like this very seriously and would like to help clarify what has happened. Please contact us at support@steadypay.co, so we can investigate this with you and, if needed, liaise with our partner on your behalf.
Kind regards,
The SteadyPay Team
Terrible customer service
Terrible customer service. Been waiting 3 days for a reply to my update on complaint.
They know that their system is at fault for the problems I experienced and now seem unwilling to investigate and taking long time to reply.
24 February 2026
Unprompted review
Reply from SteadyPay
Hi Lucy,
Thank you for your feedback, and we’re sorry to hear about your experience while your complaint was being reviewed.
We understand how frustrating it can be to wait for an update. Complaint investigations can sometimes take longer than standard enquiries, as we aim to carry out a thorough and fair review of each case.
We can confirm that your complaint has now been fully reviewed and a resolution has been agreed. We apologise for the delay and appreciate your patience while this was being completed.
If you have any further questions, please don’t hesitate to contact us at support@steadypay.co.
Kind regards,
The SteadyPay Team
Easy service
Easy service, good communication from Maga many thanks
23 February 2026
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for the lovely review! 😊 We're so pleased to hear you found the service easy and that Maga's communication made a positive impression. We'll make sure to pass along your thanks to her! 🙌
Reply from SteadyPay
Hi Bekithemba,
Thank you for the kind words! We're absolutely delighted to hear you had a great experience with our service. 😊
Great customer service!
Great customer service!
Simona was fantastic and really went the extra mile to help me out. I’m very happy with the support I received!
18 February 2026
Unprompted review
Reply from SteadyPay
Hi Kefirferi,
Thank you for your wonderful feedback! 🤗 We're so happy to hear that Simona went the extra mile to help you out. She'll be thrilled to know her support made such a positive impression! 😊
Very helpful.and helped with money when…
Very helpful.and helped with money when I was short of funds
16 January 2026
Unprompted review
Reply from SteadyPay
Hi Christine,
Thank you for sharing your experience! 😊 We're really glad we could be there for you when you needed a helping hand. That's exactly what we're here for! 🙌
Repayment delay
I've had an issue and my issue was resolved within the next 5 minutes thanks to a lovely lady called Magda. She listened to me and assisted in the best possible way, very positive and polite. I would recommend this company because of the amazing way of maintaining the business and excellent customer service. Keep up the good work!
12 February 2026
Unprompted review
Reply from SteadyPay
Hi Milica,
Thank you so much for this glowing review! 🌟 We're absolutely thrilled that Maga was able to turn things around for you in just 5 minutes. Listening and providing the best possible support is what we strive for, so knowing she delivered with such positivity and politeness truly makes our day. We'll be sure to pass along your wonderful feedback to her! 😊
Michael is a fantastic customer service advisor
Michael was very helpful and efficient thank you for your quick help
11 February 2026
Unprompted review
Reply from SteadyPay
Hi Chloe,
Thank you for the fantastic feedback! 😊 We're so happy to hear Michael was able to help you quickly and efficiently. He'll be absolutely delighted to know he made such a positive impression! 🙌
Good very good
6 February 2026
Unprompted review
Reply from SteadyPay
Hi Noris,
Thank you for the great review! 😊 We're so happy to hear you had a good experience with us! 🙌
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