Stax Payments Reviews 1,199

Thank you John for going above and beyond to help me with my question.

This company is the best of the best for Credit Card / ACH processing. The customer service has been very impressive. I talked with a Mariely, Customer Support Agent today that helped me right along. So far, she has given the best Customer Support I've received, inclusive of a couple of Managers I've talked with in the past. This company has gone thru some growing pains but appears to be forging forward professionally and successfully. I would recommend Stax to anyone that is looking for a fair priced awesome Customer Service Merchant Service company.

We have been with Stax for 2 years now. Monthly Fee went from 199.00/mo the first year to 280.00/mo for 2 months and now 499.00/mo. If you need to talk to someone - its a 3 day min wait and you can only email them. No Phone help, No representatives, equipment problem - 2 weeks to get someone to call you... Actually still waiting for a response from 02-25-25 and today is 03-14-2025. Dejavoo equipment is the worst - not user friendly and you cant see if a previous transaction went through.

Was helped by Jacob Constantine, ticket was resolved quickly.

Thanks

Jacob is doing a great job in helping me retrieve some information.

He was very poly and helped me out with my problem fast he made sure I was happy even called me back to make sure the problem was fixed and it’s sad that all of our support people are not as polite and supportive promote him he’s a keeper

Very knowledgeable on how to fix the problem and took care of it carefully. Very friendly attitude about everything as well.

I always have a great interaction with anyone i speak with in this company. This time I dealt with Jarrett C. He was quick and efficient at resolving my issue.
Thanks again

I had some questions about my account and Jacob responded within a few minutes of submission. He was very professional and thorough with his answers.

BEWARE of misleading promises! After several conversations and lengthy application process I changed from my tried and true ACH / credit card processor to save a little each month with Stax. As a home improvement service provider we have high dollar transactions. Stax approved us $60K per transaction. We made the switch. As soon as I started sharing the ACH link, my customers were getting failed transactions notices. They were frustrated. I was frustrated. Stax took 10 days to respond to my inquiries as to the cause. Meanwhile, I reverted to my former processor to continue collecting revenue. Long story short, Stax's partner Forte had only given us a $12K transaction limit, and we weren't informed. I immediately requested a cancellation of service and refund of my $400 monthly processing fee. Instead of refunding me, they ignored my request and charged me for the following month of service too. The support team has been unresponsive and the service an aggravation to set up and cancel. If you want to save yourself the headache, stick with or switch over to QBO processing. Yes, it's more. But it's worth it.

[UPDATE - March 2026] I am updating this review again, and unfortunately, dropping the rating back down to 1 star. After my previous review, management reached out, acknowledged the billing discrepancy, and we agreed to a clear fee increase structure to resolve my initial complaint. However, Stax did not honor the spirit of that agreement. They quietly slipped a new "PCI fee" onto every subsequent statement—a recurring charge that was never discussed or consented to during our negotiations.

Now, a year later, they attempted to hike the membership fee once again. When I contested this, a Level III Support representative admitted in writing that this latest increase was a mistake and promised the finance team would correct my account. Despite that written guarantee, I was still charged the higher rate today. When I replied to that same email thread to demand a refund, I received an automated message stating my ticket was "closed" and I was instructed to start completely over by opening a new ticket.

They make promises just to get you to change your Trustpilot review, then go right back to their deceptive billing practices. As a business owner, I do not have the time to audit every statement for hidden fees or jump through administrative hoops every time they make a "mistake."

I am updating this review. Malik from support reached out and was very helpful in resolving the issue. They acknowledged the lack of transparency and the insufficient notice regarding the price adjustment, and were willing to review the account and come up with a reasonable solution

I’ve been a loyal customer of Stax for several years, but unfortunately, my experience has gone downhill due to their constant price increases. They lure you in with a competitive rate at the start, but over time, they continuously hike up the fees—sometimes by as much as 50% in a single year!

At first, I was happy with the service, but every year, without fail, they find new ways to add extra charges and increase monthly fees. It’s frustrating because loyalty means nothing to them—whether you’ve been with them for years or just signed up, they will keep raising costs with little to no explanation.

What started as a cost-effective solution has now turned into an overpriced and ever-growing expense. If you’re considering Stax, be prepared for an endless cycle of fee hikes. There are better options out there that won’t penalize you for being a long-term customer.

Jacob contacted me very quickly after I submitted my ticket. He answered my question with ease, and I am very grateful for his assistance.

I have always had a positive experience when calling customer support. The customer support team always helps me resolve anything that comes up. Today, I had the pleasure of speaking with Sam Carty, who was incredibly helpful and professional.

Excellent customer service!!!
Our office uses the virtual terminal service and all indications were that my online access was being systematically denied.
I immediately contacted technical support and was assisted by Jarrett, who not only solved the problem but followed up with me via email to make sure everything was resolved.
I wish the company had many employees like Jarrett!!

Great customer service and a user-friendly platform -
The reps always respond right away and are able to answer any questions you have during onboarding.

This company is ridiculous!! They charge a subscription fee of $99–not competitive with other companies at all!! Also, they never sent me a merchant ID # and expected me to find it when I wanted to close my account then threaten to turn me into collections if I didn’t find it!!!!! WTF!! Unethical!!

We opened a support ticket yesterday morning when we lost the ability to process payments. We are now well past 24 hours in what is our busiest business month and the issue is still not resolved. I have called, emailed, elevated the ticket, reached out on linked in, and now our trust pilot reviews are impacted directly citing the inability to take a payment. I am so unhappy.

I was concerned about rising monthly charges and was ready to switch to another processor. Victor was able to clearly address my concern and went through, month-by-month, my actual costs which were significantly lower than I had thought.

Jarrett helped me sort out an issue promptly and professionally. He was an excellent representative for the company.

Quick, courteous and "spot on" service from Shae. This is the 2nd recent customer experience I have recently had with Stax payments. They both exceeded expectations.