Statista is an awesome research tool. It is not an excuse to not collect your own data but it can provide useful direction on how to go about collecting your own data to test assumptions. Market share... See more
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Like others, we didn't understand fully the message that the billing is for the whole year at once. They quote a number per month which is redundant as you can't pay by month. As much as they say it i... See more
Company replied
I used to buy an annual plan in last year and it supposed to be ended in this June, but Statista automatically charged me $59 monthly after the annual plan end. And the worst thing is, I CANNOT MANU... See more
Company replied
Be careful! Watch out! Signed up for a month and they flipped it to a year contract and then excused their actions by pointing to small lettering. Dishonest, fraudulent. When I didn't use their w... See more
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Company details
Written by the company
The data powerhouse was founded in Germany in 2007 and has about 1,000 employees at twelve office locations on four continents. Statista is a leading business intelligence portal which conducts international market and consumer studies as well as surveys and provides data on 80,000 topics from 170 different industries. The business model "data as a service" is unique with no direct competitors in the market.
Contact info
Johannes-Brahms-Platz 1, 20355, Hamburg, Germany
- +49 (0)40 284841-0
- eu.support@statista.com
- statista.com
1.9
Poor
294 reviews
Replied to 94% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cannot cancel my subscription
I used to buy an annual plan in last year and it supposed to be ended in this June, but Statista automatically charged me $59 monthly after the annual plan end. And the worst thing is, I CANNOT MANUALLY CANCEL MY SUBSCRIPTION.
2 weeks before, I call there Asia Customer Support many times but didn't reach anyone. Finally, I called the German branch and get somebody's help. He told me to write an email to them. Until today, nobody contact me regarding this issue.
17 December 2021
Unprompted review
Reply from Statista
Hi Fai,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
As per the product flyer that you agreed to when signing up to Statista, unless otherwise contractually agreed, the Single Account subscription is valid for a period of 12 months and is automatically renewed on a month-to-month basis after expiration. The cancellation period is 30 days prior to the end of the subscription. I can see that your subscription has now been successfully cancelled.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
(Updated - Solved)I had an issue with my paid…
I had an issue with my paid subscription a couple of weeks ago and I emailed their customer service. I immediately received a reply regarding their terms and conditions. I originally posted a negative feedback here when I got worried that they weren't going to refund me but their customer service got in touch with me just today to inform me that my refund request was accepted. My suggestion to all subscribers is to just be patient with their CS. Rest assured that they are doing everything in their power to address all issues.
10 December 2021
Unprompted review
Reply from Statista
Hi Michael,
Thank you for your feedback and we're happy to hear that we were able to resolve this issue for you. We appreciate your patience!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Always efficient and helpful
10 November 2021
Unprompted review
Reply from Statista
Hi Thalia,
Thank you for your feedback and we're happy to hear about your positive experience with the team here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Great Guest Lecture!
Great Guest Lecture!
Thanks the account manager, Ms Stokes for the insightful presentation for my students at De Montfort University.
27 October 2021
Unprompted review
Reply from Statista
Hi Jenhsien,
Thank you for your feedback and we're happy to hear about your positive experience with Statista and Ms Stokes!
Our aim is to provide the very best service for yourself and your students and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Statista is an solid research tool for Start-Ups and SME's and Enterprise alike.
Statista is an awesome research tool. It is not an excuse to not collect your own data but it can provide useful direction on how to go about collecting your own data to test assumptions. Market shares of specific platforms and industries they serve are better approximated elsewhere. Where it excels is government statistics, say if an industry is legally bound to report figures or closely licensed to operate, Statista will find these details.
22 October 2021
Unprompted review
Reply from Statista
Hi,
Thank you for your feedback and we're happy to hear about your positive experience with Statista!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
You can check-in but never leave...
Opened an account for a year. Did not read the small print (..."will automatically renew in a year and we will charge you again"). Accepted the wasted money but, to add insult to injury, it seems to be impossible to cancel your membership from the account settings - very well tailored site to keep charging you for ever... I have a special kind of active dislike for such tactics.
15 October 2021
Unprompted review
Reply from Statista
Dear Tony,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
Paid subscriptions need to be cancelled by the team following the receipt of confirmation via email. I can see that your account has now been successfully cancelled and confirmation via email was provided.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Horrible experience, it's impossible to stop the charges
It was AWFUL, please do yourself a favor and go find other solutions.
I NEVER used it and they took so much money from me. I was not able to cancel subscription and I was being charge a not depreciable amount of money every month. I sent SO many e-mails to support asking for help and nothing.
They have a section on the FAQs about "Deactivation Account", but my account did not have the same menu they indicated.
The only way to do it was googling it and it got me to:
statista . com/profile/delete/
(In case anyone is looking for it)
There is NO way to get there through the Statista page.
I actually had nightmares about it, even called my bank to close my account because no one in statista responded ANY of my e-mails or phone calls.
My experience was really horrible.
29 September 2021
Unprompted review
Reply from Statista
Dear Fernanda,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
As mentioned in the FAQs, the ‘Deactivate Account’ option is only available online for free accounts. Paid subscriptions need to be cancelled by the team following the receipt of confirmation via email. I can see that your account has been successfully cancelled and confirmation via email was provided earlier this week.
We do apologise in the delay in getting back to you as we do strive to answer all inquiries in a timely fashion. In urgent matters we are also available via phone +44 (0)20 8189 7000 from Mon - Fri, 9:30am - 5pm (GMT).
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
statista definitely has poor services
statista may have good web, good proucts, but definitely poor services. I try to get to know more, by sending emails. No response. either too many requests but too few staff, or just ignorant.. They do bad job in handling services
30 August 2021
Unprompted review
Reply from Statista
Dear Hanafi,
We want to thank you for your feedback and we're sorry to hear about your negative experience with Statista.
We strive to answer all inquiries in a timely fashion, however, it may take up to 3-5 working days to get back to you. In urgent matters we are also available via phone +44 (0)20 8189 7000 from Mon - Fri, 9:30am - 5pm (GMT). You can also send us a message through our contact form - https://www.statista.com/contact/ or reach out to the customer service team directly at account-management@statista.com
Many thanks and kind regards,
Your Statista Team
The website is great, and the pricing is easy to see
Just want to say that I've enjoyed the website. I only have the free account as I don't currently wish to spend the money to upgrade to a single account. The real reason I write this is because I'm surprised to find so many other reviews claiming they were 'tricked' into spending a lot of money on an account. I can clearly see "Price Per Month= $39.00" and then right below it "Contract Term= 12 months" and then below that "Total Price= $468". I just don't understand how so many people are missing this. The website is good and I'd say worth the money, if I had the expendable income.
20 August 2021
Unprompted review
Reply from Statista
Hi Thomas,
Thank you for taking the time to leave us your feedback.
We are glad to here that you are enjoying the platform so far and have had a positive experience.
If you have any questions or need any help with the platform, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Ghosted by customer support and impossible to cancel
For the past 2 months I have attempeted to Cancel my subscription to this service. The page in which I should be able to do so in my account is not available (?!) and NO ONE answers to either emails or phone calls.
Horrible service.
11 August 2021
Unprompted review
Reply from Statista
Dear Marta,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
As mentioned in the FAQs, the ‘Deactivate Account’ option is only available online for free accounts. Paid subscriptions need to be cancelled by the team following the receipt of confirmation via email. We do apologise in the delay in getting back to you as we do strive to answer all inquiries in a timely fashion. In urgent matters we are also available via phone +44 (0)20 8189 7000 from Mon - Fri, 9:30am - 5pm (GMT).
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
The WORST place to do business with
I cancelled these services with the merchant the same day of purchase and requested a refund. They did respond until a week later and then advised it was too late. I did not want their services and was under the impression it would be a free trial prior to the charge. Once I realized it was not I immediately submitted for a cancellation. They do not provide any further information as the site advises, so I’ve ultimately paid for nothing. With their site constantly popping up as a Google search result, I’m being charged for information that is public. This isn’t the first time they’ve done this as it is a repetitive habit. Unfortunately I did not look into the reviews prior to purchasing or I would have known the company is publicly considered a scam.
9 August 2021
Unprompted review
Reply from Statista
Hi,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
As per the product flyer that you agreed to when signing up to Statista, the account must be unused to complete the refund. The Finance Department will have reviewed your request and the account usage prior to refusal, and we do apologies for any inconvenience. The Statista terms and regulations are instated to protect our product. Additionally, throughout the purchase process we do not advertise that the payment would only occur after a free trial period.
We apologise for any inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com
Many thanks and kind regards,
Your Statista Team
Dear Statista team
Dear Statista team,
My account was returned to Basic mode only one day after being upgraded to Single without any notice, I could not get in touch with you via mobile phone and email. I would like you to check your emails and respond to me to let me know what happened to my account.
Thank you very much for reading my request.
2 August 2021
Unprompted review
Reply from Statista
Hi Châu,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
From your account I can see that your Single Account was downgraded following a cancellation request you provided in writing. I also believe you spoke to a member of the team earlier this week who confirmed that the relevant team member would be in touch shortly.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
There is no information cancel…
There is no information to cancel subscription and "Deactivation Account" menu was not activated at my account.
It is very sad to see the good service has dark user interface.
2 August 2021
Unprompted review
Reply from Statista
Dear Suzuki,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
As mentioned in the FAQs, the ‘Deactivate Account’ option is only available online for free accounts. If you have a paid subscription, please reach out to the team via email who will be happy to cancel and deactivate your account for you.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Useful but totally dodgy
It's actually a very useful application, which is a pity because their customer service is non-existent and their sales practices extremely dodgy. If they got their act together and tried to be good at their jobs, they'd have a great product.
26 July 2021
Unprompted review
Reply from Statista
Hi Chris,
Thank you for taking the time to leave us your feedback and we're sorry to hear about your negative experience with Statista.
We strive to answer all inquiries in a timely fashion. However, it may take up to 3-5 working days to get back to you. In urgent matters we are also available via phone +44 (0)20 8189 7000 from Mon - Fri, 9:30am - 5pm (GMT). You can also send us a message through our contact form, https://www.statista.com/contact/.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Appalling sharp practice
Appalling business practices. I've just been caught out - and I mean tricked - into paying what I thought was a monthly recurring subscription to discover I have been charged a full years fee. Further - on accessing the service, the available information is so limited so as to not even be worth $39 a month. Steer clear at all costs.
23 July 2021
Unprompted review
Reply from Statista
Hi Sally,
Thank you for taking the time to leave us your feedback and we're sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Single Account registration process it is made clear that the account is billed annually for a 12-months subscription period and that payment for the entire duration will take place at the beginning of the subscription.
Also, if you did not find what you were looking for, we’re happy to assist you in finding all the data that’s useful to you.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
It so sad they have all these bad…
It so sad they have all these bad reviews and they constantly apologize, but don’t fix the problem. You obviously have false advertisement. I signed up for what I believed to be a month's subscription for $39. I was shocked to find out they had charged $468 to my credit card, a full annual membership. They then refused to issue a refund for the 11 months I did not intend to purchase, because there are no monthly subscription options. I couldn't believe this type of company could be allowed to operate. Now I see I am not alone.
Has anyone reported them to a consumer protection bureau? I would like to do so and am thinking of the following organizations. Wanted to see if anyone had any suggestions on this?
- Federal Trade Commission:
- New York State Division of Consumer Protection
- econsumer.gov: a place to report international scams online
16 June 2021
Unprompted review
Reply from Statista
Hi Shanese,
Thank you for taking the time to leave us your feedback and we're sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Single Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription. As we don't offer the Single Account as a monthly subscription, we would have been unable to change your account to monthly billing.
We do apologise, however, we cannot withdraw you from the contract as the consumer right to withdraw from the account does not apply to Statista products. Prior to purchase, users must confirm that the purchase is for business purposes. The Statista terms and regulations are instated to protect our product against unauthorised users.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Ability to cancel is buried on page 8…
Ability to cancel is buried on page 8 of a lengthy document. If you buy any service, you are automatically signing up for subscription and have to contact them, in writing, a full 6 weeks before they arbitrarily renew your subscription. Your only recourse is to dispute the transaction with your bank.
9 June 2021
Unprompted review
Reply from Statista
Hi,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
As per the terms and conditions agreed to when signing up to Statista, unless cancelled 6 weeks prior to the end of the subscription term, the subscription will automatically be renewed for an additional 12 months. Our cancellation policy can also be found in the FAQs on our website under 'How long are the account subscriptions valid?' - https://www.statista.com/help/#faq5c9cdc9f7bc5af561e0994cf
We apologise for any inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
STATISTA IS APPALLING AND DO NOT USE IT
Statista made my life extremely difficult and infuriating. The site has everything I need for my assignments and yet will not let me see the information unless I pay a quiet frankly, ridiculous subscription price and what makes this even more enraging is I cannot find the information anywhere else, as Statista with-holds their sources as well unless you pay the subscription! It is a terrible site, do not use, do not recommend, do NOT appreciate.
26 May 2021
Unprompted review
Reply from Statista
Dear Sophia,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
Please be aware that since you require access to Statista for academic usage you may have access to the platform through a Campus Licence agreement. The Statista Campus License is the means by which more than 650 universities subscribe to Statista. Every student and member of staff receives full access to our platform including scource information, usage and publication rights.
You can check your access options through this licence on the following page: https://www.statista.com/login/campus/
Alternatively, we would be happy to discuss a Campus Access with your Library Management team and hope we can assist you in getting full access soon.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
There is no option to deactivate the…
There is no option to deactivate the account apart from contacting support (The FAQ said is possible, but the button was removed when I wrote this). After my one time yearly payment, the following year they secretly charged monthly payment without notifying me.
20 May 2021
Unprompted review
Reply from Statista
Hi Heng,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
The deactivate option via the account settings is for free accounts as mentioned in our FAQ’s. To deactivate a paid account, we require a written notice of cancellation which you can do by emailing us.
As per the product flyer that you agreed to when signing up to Statista, unless otherwise contractually agreed, the Single Account subscription is valid for a period of 12 months and is automatically renewed on a month-to-month basis after expiration. The cancellation period is 30 days prior to the end of the subscription.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
not worth the subscription, only to drive unreasonable upsell
- clicked on a resource
- asked for a subscription, subscribed
- could not access anything relevant, not even the resource I was asked the subscription for, total waste of money
- got asked for x20 upsell subscription in order to access anything relevant
- asked immediately for a full refund after a few minutes without having accessed any resource, refused to full refund, not respecting EU consumer or credit cards circuits rights
initial subscription is a total waste of money, just to upsell an unreasonable x20 price.
Statista should give customers real value, not a shady conversion and upsell process, refusing also immediate refund requests, ignoring customers rights.
update: I have contacted the mentioned email in the statista response, I did not get any reply or refund. Even if promptly asked for a refund without using at all their product, since the initial subscription is very very limited.
15 May 2021
Unprompted review
Reply from Statista
Hi Fi,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
Our refund policy is 20 Days and the account must be unused to complete the refund. If you did not find what you were looking for, we’re happy to assist you in finding all the data that’s useful to you. We apologise for any inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com
Many thanks and kind regards,
Your Statista Team
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