I recently purchased some sponge refills and I am extremely disappointed with their quality. I initially bought the device on Amazon.ca and although I love the device itself, I must express my frus... See more
Company replied
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I am updating this review to share that my order arrived about an hour ago(today). Thankful to the team that worked on ensuring same was received upon my initial review. Thanks
Company replied
Fast delivery and great product quality 😃
Mit ansigt kunne ikke være mere glad. Blid og intens fugtgivende. Min hud er smidig og glødende.
Company details
Written by the company
Starskin: Elevating Beauty to a Radiant Experience At Starskin, we're more than just a skincare brand; we're your trusted partner on your journey to radiant, healthy skin. Our mission is simple: to deliver innovative, high-quality skincare solutions that empower you to look and feel your best every day. Exceptional Quality, Always: We believe that skincare should never compromise on quality. That's why every Starskin product is carefully crafted with the finest ingredients, rigorous testing, and a commitment to excellence. Innovative Formulas, Real Results: Our team of skincare experts and scientists work tirelessly to develop cutting-edge formulas that address a wide range of skin concerns. From hydrating sheet masks to rejuvenating serums, our products are designed to deliver visible, transformative results. Clean Beauty, Cleaner Conscience: Starskin is committed to sustainability and clean beauty. We prioritize eco-friendly packaging and responsible sourcing to minimize our environmental impact. Our products are cruelty-free and free from harmful ingredients, so you can trust what you're putting on your skin. Empowering Your Unique Beauty: We celebrate diversity and believe that beauty comes in all shades, shapes, and sizes. Starskin products are designed to enhance your natural beauty, helping you embrace your individuality with confidence. Dedicated to Your Satisfaction: Your satisfaction is our priority. Our customer support team is here to assist you with any questions or concerns you may have, ensuring a seamless and enjoyable shopping experience. Join the Starskin community and discover the secret to radiant, healthy skin. See why thousands of customers around the world trust us for their skincare needs. Transform your beauty routine with Starskin today! Your skin deserves nothing but the best, and that's exactly what Starskin delivers. Thank you for choosing us to be a part of your skincare journey. Share your Starskin experience with us on Trustpilot, and let's continue to glow together!
Contact info
Marinus van Meelweg 24, 5657 EN Eindhoven, 5657 EN, Eindhoven, Netherlands
- 0888866222
- hello@starskin.com
- starskin.com
4.1
Great
43 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
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24/7 support is a farce
Cannot ever reach them for a response even with their 24/7 support! Do not buy from here.
31 March 2023
Unprompted review
Reply from Starskin
I want to begin by expressing our sincere apologies for the frustration you've experienced in trying to reach our 24/7 support. We understand how essential reliable customer support is, and we are genuinely sorry for falling short of your expectations in this regard.
We take your feedback seriously, as it helps us identify areas for improvement. Rest assured, we are already taking steps to rectify this issue and enhance our support services. We are committed to ensuring that our customers can easily reach us whenever they need assistance or have questions.
Please allow us a chance to make things right. If you could kindly share more details about your experience or the specific issues you encountered, we would greatly appreciate it. Your insights will help us address the root causes and prevent similar situations in the future.
At Starskin, our mission is to provide exceptional products and service to our valued customers, and we're deeply disappointed that we've let you down on this occasion. Your satisfaction is our priority, and we are determined to regain your trust.
If you have any further concerns or if there's anything specific you'd like to discuss, please don't hesitate to contact us directly at hello@starskin.com. We're committed to resolving this matter to your satisfaction.
Once again, we apologize for the inconvenience you've faced, and we appreciate your patience and understanding as we work to improve our services.
Thank you for choosing Starskin, and we hope to have the opportunity to serve you better in the future.
Scam company
Be very wary with this company and their promotions for wholesalers
They issue promo codes that at the end of the day don’t work so you have to order paying full price
They also block your money and waste your time
BIG HASSLE - wouldn’t recommend buying anything of them
25 May 2022
Unprompted review
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