Starluck Flowers Reviews 484

I feel like an idiot for not reading reviews before placing an order. This company is a scam. Your flowers will never be delivered. They take your money and immediately cancel. I am still waiting on my refund, which, by reading other reviews, I am sure I will also never receive and have to file a report with my credit card company. This company needs to be shut down.

Total SCAM!!! If you ordered from them call your bank change your card. It’s to bad you can’t even order flowers for a loved one. They are horrible people!!!!

FRAUD. Reported them to the BBB they take your order, put the payment through and immediately send an email saying there are no florists in the area. DO NOT give them your information: it's FRAUD. Call the number, there is NO such business.

I ordered flowers on line from StarLuck on April 11th, almost immediately they sent an email saying that they could not deliver them and were refunding my money. On April 15th I got a charge on my credit card for the full amount. I emailed them and they replied that they were still "working" on the refund. Now I see numerous others who have had the same experience. Lesson learned! $86.57 down the drain. DO NOT ORDER FROM THEM!!!

I ordered birthday flowers for a client’s daughter’s birthday who was celebrating at one of our luxury properties. It was confirmed for Same Day Delivery and my card was charged. 10pm. No delivery. I attempted to track the order using their tracking system by entering the order number and my email but it does not work. I emailed to find out what was going on and they responded by cancelling the order stating that for some unknown reason, the local florist did not deliver and that they will refund. Huge dissapointment and highly unprofessional. I see this is a regular thing for them. Now I am concerned about them being a potential scam.

It's a total scam took my payment and no flowers delivered !!!

Placed an order for 2 floral arrangements for a birthday. I was charged immediately but order was canceled within 12 hours with no refund. this website is a scam.

Starluck flowers is a fraud! I’m more upset with google for referring them

This place is a piece of crap after ordering flowers for a funeral and taking my money and waiting for the same-day delivery to cancel my order supposedly because they can’t deliver at the location when it wasn’t a problem before I paid when they asked me for the address plz be careful with these people

Terrible to deal with. Will never use again. Called up to order flowers to be delivered the same day as I found out about a happy event. The guy said they can deliver to the address in California and was in that town and can do the same day and before 5 pm. Never received a confirmation but they charged my card. Later I called to find out the status of delivering and said they cancelled it as the company they work with couldn't deliver but never informed me despite taking my email. Was too late to order elsewhere. Very non professional.

Worst experience canceled my order on the day of delivery at 6 AM. Hasn’t refunded my money since February 14. Of that, it cost me an additional $120 at another floral company to send flowers the same day for my daughter. So I would avoid using their online service or them in general because they have crappy customer service and will just take your money.

Great customer service! Very helpful!!

Great customer service!! Asked all the questions and were super helpful!

Total SCAM! We went with this company because we thought we were using a local florist. They confirmed the order and then shortly before it was supposed to be delivered they cancelled the order and said they would issue a refund. That was several months and multiple emails ago, each time Starluck confirms they are issuing a refund and it nevers happens! They are a Scam.

Terrible company. Very misleading. They canceled my order for what they say is a “unknown “reason and didn’t tell me until it was too late in the day to do anything about it. I will never use them again. The company was less than apologetic., didn’t care, and told me if I have a problem with it I can go ahead and file a complaint. Well, I am..

Patrick was very helpful, and called to confirm delivery dates and times. I am thankful for this service!!

Zero if I could. They are a scam. No flowers and no refund. STAY AWAY!!!!

Canceled my order within minutes and never refunded me. Just keep saying the samething wait 5-10 business days never happens

They charged the order immediately, cancelled the order within an hour, and haven’t refunded the charge in 2 weeks. Even after reaching out multiple times.