Great experience updating my life insurance policies today with Nathan. Very thorough, explained everything clearly and upgraded my existing policies with very little effort. Seamless update a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
An outstanding service from James and team, yet again. From the start of our remortgage James has had our best interests at the forefront, he is open, honest and a driving force on getting the best d... See more
Company replied
After reviewing my initial life insurance policy that I had got the previous year (not using ST&R), we realised my policy didn't cover nearly enough. Nathan walked me and my partner through the proc... See more
Company replied
I spoke with Jake Gallery today regarding life insurance and critical illness cover. Jake was really helpful. He took the time to explore what I needed. My previous policy had been taken out 20 years... See more
Company replied
Company details
- Insurance Broker
- Business Insurance Company
- Health Insurance Agency
- Home Insurance Agency
- Income Protection Insurance Company
- Life Insurance Agency
Written by the company
ST&R Ltd is a here to provide you with expert advice and help navigate you through complex insurance and mortgage markets, ensuring that you and your loved ones are not only fully protected, but that you are optimizing the full range of benefits associated with your chosen product, just as you require and deserve. Operating from a three-storey building in the heart of Chorley town centre our Sales Representatives, Customer Support Staff and Compliance Department commit themselves to ensuring seamless, jargon free advice is executed, all whilst monitoring market trends, insurance premiums, and any other additional benefits which may be available to our customers. Our Mortgage Desk houses our experienced Financial Advisors and Mortgage Specialists, who are here to efficiently respond to your personal financial situation and not only access the array of broker-only mortgages available across the wider market, but negotiate the best rates and terms on your behalf. We partner with a variety of major UK lenders and insurance underwriters to tailor bespoke insurance and mortgage packages to meet your individual requirements. Whether you are looking to buy your first home or ‘forever home’, arrange Life Insurance or commercial Directors Insurance, we are on-hand to support you and provide you with the reassurance and comfort that we all often need during times of financial change. Should you require assistance or wish to explore our services further, please visit our website at www.starlimited.co.uk and arrange a call back (where necessary). Alternatively, feel free to contact us directly on 01257 54245 to find out more.
Contact info
Lingmell House, Water Street, PR7 1EE, Chorley, United Kingdom
- 01257 54245
- info@starlimited.co.uk
- starlimited.co.uk
4.3
Excellent
470 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by Nathan …
What a pleasure it was talking to Nathan today.. He made me feel at ease taking out my life insurance and was very professional from start to finish. Excellent service.
14 April 2026
Unprompted review
Policy review
Thanks to Nathan toppling to a comfortable review on my policy also to cap it off made it better for me in the long run
13 April 2026
Unprompted review
Reply from ST&R Limited
Good Morning,
Thank you so much for your 5 star review!
We are delighted to hear that Nathan was able to improve your policy!
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
I had a pleasant experience talking to…
I had a pleasant experience talking to Nathan and Tayler about my life insurance and changing my home insurance.Both assistant were both pleasant and friendly. They made sure with a lot of patience to make sure i understood everything I was being told. It was lovely to speak to such pleasant people.Thank You
8 April 2026
Unprompted review
Reply from ST&R Limited
Good Morning,
Thank you so much for your 5 star review!
Providing great customer service is exactly what we aim for at ST&R.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Very Knowledgeable
Very honest and not pushing you into something you may not need, no hard sell and accepting that you might already have insurance at the right level for you at this particular time in your life and meeting your needs.
30 March 2026
Unprompted review
Reply from ST&R Limited
Good Afternoon,
Thank you so much for your 5 star review!
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Extremely clear information
Extremely clear information. Friendly but professional. Thank you
14 March 2026
Unprompted review
Reply from ST&R Limited
Good Morning,
Thank you for your 5 star review!
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
Everyone we spoke to was clear and…
Everyone we spoke to was clear and helpful.
Well informed, not pushy and listened to what we needed and answered questions.
The life policy we bought was competitive and met our needs.
The additional advice and offer of future support was reassuring.
26 March 2026
Unprompted review
Reply from ST&R Limited
Good Afternoon,
Thank you so much for your 5 star review!
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Helpful and friendly gave the best…
Helpful and friendly gave the best advice and options.
25 March 2026
Unprompted review
Reply from ST&R Limited
Good Morning,
Thank you so much for your 5 star review!
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
The whole team at ST&R are just…
The whole team at ST&R are just fantastic. We’re returning customers and have recommended them to all our family and friends. James is a great help and takes away any stress and provides a top service. Will return for assistance in the future!
13 March 2026
Unprompted review
Reply from ST&R Limited
Good afternoon,
Thanks so much for your 5 star review!
It is wonderful to hear that you are returning customers and that you are recommending our services to others.
Should you have any additional questions or concerns, please feel free to reach out.
Thanks,
Team ST&R
Very helpful and friendly explained…
Very helpful and friendly explained everything well
13 March 2026
Unprompted review
Reply from ST&R Limited
Good Afternoon,
Thank you so much for your 5 star review!
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Very quick no issues with clear…
Very quick no issues with clear instructions on my policy, Nathan was friendly and very polite
11 March 2026
Unprompted review
Reply from ST&R Limited
We appreciate your 5-star review! We are delighted to hear that Nathan was clear and thorough in guiding you through your life insurance choices. At ST&R, our goal is to deliver clear, detailed service along with exceptional customer support.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
Excellent Service
Jake explained everything clearly and answered all my questions. He did this in a knowledgeable and friendly way.
3 March 2026
Unprompted review
Reply from ST&R Limited
Thank you for your 5 star review! We're delighted to hear that Jake was thorough in guiding you through your life insurance options. Providing clear and detailed service is exactly what we aim for at ST&R.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
Mortgage review
Had a call, they didn't follow up, so we chased up and had another promise put to us, but again, no joy.
18 December 2025
Unprompted review
Reply from ST&R Limited
Thank you for bringing this to our attention.
ST&R Limited pride ourselves on providing the best service we can. I would like to apologise that you feel the service you received was not acceptable.
I would appreciate it if you could provide additional details about your comments and the experience you have encountered to our Mortgage Manager, James. His email address is james.hunter@starlimited.co.uk
Many thanks
Great experience updating my life…
Great experience updating my life insurance policies today with Nathan.
Very thorough, explained everything clearly and upgraded my existing policies with very little effort.
Seamless update and great talk to a human with a little giggle in the way.
Made my Monday morning
Thank you Nathan and the rest of the ST&R team.
Excellent service 5 stars
2 March 2026
Unprompted review
Reply from ST&R Limited
Good Afternoon,
Thank you for your 5 star review! We're delighted to hear that Nathan was thorough in guiding you through your life insurance options. Providing clear and detailed service is exactly what we aim for at ST&R.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
Very good company
Very happy with this company glad I took my life insurance out with them very helpful
2 March 2026
Unprompted review
Reply from ST&R Limited
Good Afternoon,
Thank you so much for your 5 star review!
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Reply from ST&R Limited
Good Afternoon,
Thank you for your 5 star review! We're delighted to hear that Nathan was thorough in guiding you through your life insurance options. Providing clear and detailed service is exactly what we aim for at ST&R.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
I spoke with jake gallery today
I spoke with jake gallery today, about my life insurance added on coverage for my recent mortgage. What a helpful polite and reassuring guy thanks again.. great service all round.
25 February 2026
Unprompted review
Reply from ST&R Limited
Good Afternoon,
Thank you for your 5 star review! We're delighted to hear that Jake was able to assist and guide you through your life insurance options. Providing clear and detailed service is exactly what we aim for at ST&R.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
Unsolicited call that was a total con…
Unsolicited call that was a total con and they left no contact details, although they said my offer was subject to a 28 day cooling off period. No idea how to cancel.
16 February 2026
Unprompted review
Reply from ST&R Limited
Thank you for bringing this to our attention.
The company that initially called you was not us, but a review company that evaluates insurance needs, prior to referring to our advisors -who then conduct a comprehensive review to determine if your current policy can be improved or enhanced. ST&R Limited do not make unsolicited calls.
ST&R Limited will also attempt to complete a 'welcome call' to introduce ourselves as your broker. This is to ensure that you understand the policy that has been put in place, and how it meets your demands and needs.
ST&R Limited pride ourselves on providing the best service we can. I would like to apologise that you feel the service you received was not acceptable.
If the policy is no longer required, please cancel any associated direct debits that may have been put in place.
My name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please email me at compliance@starlimited.co.uk if you would like to discuss this further.
Many Thanks
Every one I spoke to was very polite…
Every one I spoke to was very polite and very informative to my needs
20 February 2026
Unprompted review
Reply from ST&R Limited
Good Afternoon,
Thank you so much for your 5 star review!
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Excellent communication skills very…
Excellent communication skills very informative
18 February 2026
Unprompted review
Reply from ST&R Limited
Good Afternoon,
Thank you for your 5 star review! Providing great customer service is exactly what we aim for at ST&R.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
Nathan Topping is a very friendly guy
Nathan Topping is a very friendly guy. I really like his customer service. He thoroughly explain me about the product and how I benifited with that. I am really happy for his service. Absolutely recommend. Happy customer 😃
18 February 2026
Unprompted review
Reply from ST&R Limited
Good Afternoon,
Thank you for your 5 star review! We're delighted to hear that Nathan was thorough in guiding you through your life insurance options. Providing clear and detailed service is exactly what we aim for at ST&R.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.