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Starlight Beds Reviews 

1,620
•
TrustScore 4.5 out of 5

4.5

Mattress Store
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Review summary

Created with AI, based on recent reviews

Looking at 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent value for money and the high quality of the mattresses, often exceeding expectations for the price. The ordering process is described as easy and efficient, with many appreciating the clear communication and quick updates. Reviewers consistently highlight the fast and prompt delivery service, with products often arriving sooner than anticipated. However, some customers also noted that certain mattresses did not last as long as expected, with issues like dipping or becoming uncomfortable after a short period. A few other people also felt that delivery could be problematic, experiencing failed deliveries, items left in inconvenient locations, or poor communication regarding delivery status. Additionally, some reviewers reported dissatisfaction with after-sales support, citing difficulties with returns or a lack of responsiveness.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting very quick and fast... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the good quality of the... See more

Order

Reviewers mention positive feedback about their order experience, highlighting the ease of the online... See more

Price

Reviewers highlight positive aspects of price, consistently praising the great value and competitive pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and rei... See more

Rated 5 out of 5 stars

Very happy with the mattress. Our 6 year old grandson has now slept happily throughout the night on it, and an adult friend has also slept on it for 2 nights and felt comfy on it. It's a perfect opt... See more

Rated 5 out of 5 stars

Very helpful. Had to return items and were refunded immediately even though mistake was my fault. So I reordered correct size and items sent quickly Would thoroughly recommend this company.

Company replied

Rated 5 out of 5 stars

The foam mattress came in the smaller size we wanted for a side bunk, in our camper van, for an adult to sleep on. It came quickly and we were thrilled with the quality and value. A real material cove... See more

Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store

About Starlight Beds

Written by the company

Introducing! Starlight Beds™

Every mattress is made to order, by hand and delivered directly to you

  • All mattresses are manufactured in the UK
  • No retail mark-up to save you money
  • Over 25,000 customer reviews on Amazon
  • Rolled and boxed mattresses for easy carrying
  • Free UK delivery on all beds and mattresses

Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.

Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.

We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.

We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.

Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,620)

329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

promised delivery on friday

promised delivery on friday, collect myself from b&q, they totally let me down, still waiting.
will not buy from these again.

2 January 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

We’re sorry to hear that your delivery did not arrive as promised and understand how disappointing this must be, especially when you were expecting to collect it yourself. This is not the experience we aim to provide. Please contact our customer support team at help@starlightbeds.co.uk so we can look into this for you and assist further.

Rated 5 out of 5 stars

Brilliant

Brilliant! Quick cheap and really good quality my boy is very happy with his new mattress

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. The mattress was ordered on Friday/Saturday and delivered on Wednesday.
Also Wednesday happened to be Christmas Eve...so I'm super pleased with their speed.
Mattress not bad either

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Shocking Service – Mattress Lost Twice

Ordered a mattress on 01/12 during the Black Friday sales, due for delivery on 03/12. It never arrived. After chasing, I was told there were no couriers to deliver it, then later that the courier had lost it. A replacement was arranged, but unbelievably, that one was lost too.

By 15/12 I was offered either another reorder with the same unreliable courier or a refund. I chose the refund, but the whole experience was a complete waste of time.

Unreliable delivery, poor communication, and zero accountability. I won’t be using this company again.

1 December 2025
Starlight Beds logo

Reply from Starlight Beds

We’re very sorry to hear about your experience and fully understand your frustration. This is clearly not the service we aim to provide, especially during a busy period such as Black Friday. We sincerely apologise for the repeated delivery failures, the conflicting information provided, and the inconvenience this caused you.

While a refund was processed as requested, we recognise that this doesn’t make up for the time and effort you had to spend chasing updates. Your feedback regarding delivery reliability and communication has been taken on board and will be reviewed internally. Thank you for bringing this to our attention, and we’re genuinely sorry that we weren’t able to meet your expectations on this occasion.

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