Stark Bro's Nurseries & Orchards Co. Reviews 

Updating review - after escalating with their customer service team multiple times they just tell you what you want to hear but don't follow through. The first time I asked them to get my order shipped, they notified me on 4/5 that it would ship the week of 4/6. Never shipped. I escalated again and on 4/11 was told it would ship the week of 4/13 and still never shipped. Told on trustpilot response they'd refund shipping when shipping was never charged. I'd take honesty over lip service any day.

Order already running over 2 months late and they say they’ll give order updates but they don’t. The newest expected ship date for end of April is the week I told their escalation team I’m out of town. Can’t make up this type of incompetence

Ordered a 1 pound bag of fertilizer on March 13th. My shipping date has already been postponed for third time. I opened claim with PayPal, because this ridiculous.

They always ship and communicate well. They stand by there warranty also.

Bought loads of berry plants from them only for them to consistently push the delivery date back. One plant is now listed as TBD, when originally I was told May.

Canceled order after second week in a row where items were meant to arrive but nothing. Not even any feedback from them.

I ordered 3 fruit trees from Stark online (order #2915050). Original delivery week March 23. I received another email changing the delivery to the week of March 30. The delivery was never made. I checked online, the delivery was changed again to the week of April 21 (no notification was given). When I contacted this company by email, 2 days later they said they could not find my order. I replied confirming my order #, address & name. They responded that the order was under Doris & was delivered. The order was under my name & address, charged to my credit card....there is no Doris involved. The fruit trees were not delivered. Stark Bros is an incompetent company, that may be thieves. DO NOT DO BUSINESS WITH THESE INCOMPETENT CROOKS!

If your offer isn't just lip service trying to look good by writing what you think people want to hear.
I would like to see tracking numbers for the products you have been paid for. There is no communication.

Still waiting on delivery! It's been scheduled and rescheduled for the past two months. But they did take my money promptly.
Edit: The order was supposed to be delivered in February and they blame weather issues in March for the delay. April 16th delivery is two months after it should have been delivered. It's now too late to plant outdoors.

I placed an order on 3/20/25 and was notified it would be delivered on 3/30/25. Delivery was later updated to 4/3/25. On 4/4/25 order status is "processing." Customer service could not confirm when order will be shipped and stated they could not cancel my order.
Update: My order finally arrived on 4/9/25 However, approximately 1/2 of the plants were in poor condition. They were very dry with no green foliage I will have see if they survive

Ordered a total of six persimmon trees. Planted as directed. They failed to grow. Sent pictures back to the company and now they claim they have no info on my claim. Only bought from them due to radio host recommendation and the fact it is a veteran owned business. I was hoping one veteran would not screw over another veteran.
Read the response from Stark Bros. They want to "try" to resolve this issue. I sent them pictures like they asked for, then they "Lost" the information. I guess I should have just sent them back the dead trees. I have raised persimmons for several years and thought I would try another species of persimmons (Maekawa Jiro Asian Persimmon). They said it would grow great in this area. Dead. All of them. But, please, just reach out to them and they will "try" to resolve the issue.

I live in the south. Ordered a fruit tree from Stark Bros and one from a competitor this winter. Competitor shipped dormant tree about a month back. It came out of dormancy naturally and is growing great.

Tree from Stark Bros shows it won't ship until mid-april to arrive later in April. It is supposed to ship dormant. Trees in my area will be well over a month out of dormancy when it arrives. Chance of survival will be slim.

To make matters worse, I received an email from Stark Bros stating it shipped early (last week) and it would arrive by March 30th. Waited all weekend for my tree. Received another email on April 1st stating it didn't ship and would be shipped mid-late April.

I asked for an explanation, they denied I received an email that it shipped in March. I finally sent them a screen shot but still waiting for an explanation.

Bottom line. Very poor customer service and trees don't arrive at the appropriate planting season down South. 2nd order from Stark Bros. Second failed order. Won't happen again.

ordered early harvest raspberry dec 17th today is march 17th and no shipping in sight although they did promptly take my money - email gets excuses as a response - what an outfit!

Literally all of the trees I bought from them died, cherry and lime

We bought 4 fruit trees/bushes from Stark Bro's that we thought would be container friendly, as their website depicted. The fig and orange trees arrived much larger than the pictures shown, and did not grow or thrive at all. Even the blueberry and lemon bushes died shortly after we received them, despite following all the instructions on their website and my own additional research. Customer service is a joke. When you complain via email about your purchase, they send you a generated response with MORE instructions, as if you're an idiot and it's your fault. I have certainly learned an expensive lesson. This business is a scam and they do not stand behind their products at all. Don't waste your time reading the fabricated reviews on their website, go straight to Google for true reviews. I've come to realize - sadly, after the fact - you can find container friendly fruit trees and bushes at Tractor Supply, Home Depot and Lowes, and even Walmart now, for much less money and no shipping costs, and have a better shot at successfully growing them.

Ordered a tree on August 13. Was given information it would be delivered in a week. That became two weeks, then three, then four and now five weeks and no delivery. Further, I talked to customer service last week and was told the tree would arrive this Sunday. Called customer service again and was told the tree has not shipped yet. I don’t like dealing with customer service people who lie. I also think the company’s service is terrible.

Well I placed my order for some trees..when I ordered them the delivery date was in august...then it got changed to beginning of September..now it is saying Oct or november..if it was going to be that long it is what it should have said in the beginning..I could have bought them locally and probably paid a few more dollars per tree..but had them when I paid for them not 3 months later...soo not sure what quality they will be..that is if I ever get them..but trust and believe they did not wait until they shipped them to charge my card for the purchase...and I have called them on 3 different days ..and have gotten no answer by phone on any of them..it always says we care about you but we are busy right now ..yeah busy counting money that you haven't earned yet ..I will never buy from these people again..customer service these days is crap..all they care about is bottom line not the consumers...am very dissatisfied with them so far...

Ordered a tree for my mom’s birthday. Ordered in July. Says will ship in September. Here we are at end of August and I noticed a refund on my credit card from Stark Brothers. No email, no explanation. Just a refund. Poor business practice.

I ordered half a dozen trees from Stark Bros, and one of them was dead on arrival. After a couple of months (to verify that it really was dead), I attempted to claim my 1 Year Survival Guarantee, but was not granted a replacement tree...or a similar product as a replacement... or, the purchase amount of a new tree, so that I could replace the tree myself. After multiple conversations with Stark Bros employees, I was still only sent a check for half the value of one tree! Terrible value for the amount of money that I spent, and terrible customer service!

ordered 200$ worth of items, they promised 2 weeks for delivery.

its has now been 1 month, i emailed 3 times, they keep saying its on its way, what a lie, they just had the shipping label created, 3 days later still has not shipped,

Thinking this would be a great place to order since it is only 3 hours from my house. Save your money, items i purchased from a different company in the USA Shipped faster and had better suppport.

support is the absolute worst here, would never purchase again.

I leave in USA for42 years long and so far I’ve never had seen such a great nursery as this nursery. I am a manager of Dennys restaurant for 21 years and usually I don’t leave any reviews for publicity. Anyone can trust Stark Brothers Nursery with close eye. They are truly amazing, fast responding, friendly and generous. They will not sell you anything that will not grow or not high quality products. I bought a peach tree from them and the plant has buds everywhere like i am getting fruit in few days. I requested them on next week a pink apple tree if they have it in stock. Now, you guys can think how satisfied customer am I . God may bless them and I wish them for great success in business.

Almost every item from over $900 order died!! NOW, this LYING CHEATING company is STEALING money from us, but giving us LESS TAX ON THE REFUND THEN WHAT WE PAID!! I WONDER HOW MUCH TAX THEY PAID IN VERSUS WHAT THEY CHARGED US FOR AND COLLECTED???? Maybe our lousy government should investigate actual criminals - THESE PEOPLE!!!

My experience with Barbara in customer service at Stark Bro's Nursery was extremely disappointing. When I called to inquire about the status of a delayed shipment, Barbara's response was beyond unhelpful. Not only did she dismissively state that they were too busy for my business, but she also claimed she lacked the authority to assist me. Instead of addressing my concern, she went on to overwhelm me with internal operation processes and challenges, completely disregarding the issue at hand. This level of disregard for customer concerns and lack of accountability is unacceptable. I hope Stark Bro's Nursery takes steps to improve their customer service and ensure that other customers don't have to endure similar experiences