Ordered stationery. Very efficient and easy ordering. Came within 24 hours. However, whichever company delivered it, left it unattended in an unmanned reception area without even the courtesy to bu... See more
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Product arrived exactly as expected — on time, well‑packaged, and with zero issues. Service was spot‑on throughout, and the item was exactly as described. Reliable, straightforward, and hassle‑free. W... See more
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I cannot fault customer service. After my review about my phone call to them prior to purchasing and being told wrong dims for steps as when they arrived were far too small. They came back to me a... See more
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Quality teabags at a sensible price. Delivered with speed and attention to detail. As long as Staples have my Twinings brand I will never use a supermarket again.
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Company details
About Staples UK
Written by the company
Staples is committed to making it easy for customers to buy a wide range home and office stationery products, including office supplies, technology, furniture, and business services. Our mission is to save your time, money and effort so you’re free to do what you do best.
Staples.co.uk is operated in the UK under license to Banner Group Ltd (Company Number 05510758)
STAPLES UK
Written by the company
Contact info
evo Business Supplies Limited, Newland House, Unit 2, Express Way, WF6 2TZ, WAKEFIELD, United Kingdom
- 0333 999 3393
- csd@staples-online.co.uk
- staples.co.uk
4.2
Great
17K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Width problem
I cannot fault customer service. After my review about my phone call to them prior to purchasing and being told wrong dims for steps as when they arrived were far too small. They came back to me and apologised.
They sorted out everything for me and refunded my money.
Outstanding service
Thank you
27 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We are sorry to hear of the issues with your order. An email has been sent to discuss this further. Sincere apologies for the inconvenience caused by this. Kind regards Staples team.
Still waiting for my order to be fulfilled 2 weeks later
I ordered and paid for 5 boxes of water. A week later i still had to chase up the order. Now some 2 weeks later i have only had 3 boxes delivered and theres no emails to update me, no contact. And when dpd delivered those 3 dpd never texted me to say they were coming to deliver. Its been a disappointing mess. Update now 9 of june I have at last had my order fulfilled that was ordered two weeks ago and supposed to be with me the next day. The chocolates , the free gift I was promised never arrived.
I used staples in the long past for many office supply orders when i needed to and they were brilliant but not things have been very unreliable. Maybe you should stick to the caliber of staff you used to employ instead of the type you have now.
26 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We are sorry to hear of the issues with delivery. I can see a resolution has been arranged on this order. Sincere Apologies for the inconvenience caused by this. Kind regards, Staples team.
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Good product at very reasonable price
Good product at very reasonable price. Fast delivery.
26 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.
Ordered 5 packs of paper for next day…
Ordered 5 packs of paper for next day delivery. Had to ring chasing it due to it not coming 2 days later. Rang up to be told the order had “failed” despite them taking my money. Won’t be using again - unreliable.
5 June 2026
Unprompted review
Reply from Staples UK
Hello, thank you for your feedback. Please accept our sincere apologies for this happening. We will investigate this with the IT team Apologies again for any inconvenience caused. Kind regards Staples
Ordering great. Courier delivery not so great
Ordered stationery. Very efficient and easy ordering. Came within 24 hours. However, whichever company delivered it, left it unattended in an unmanned reception area without even the courtesy to buzz the intercom and say it was here.
26 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Package open and wet
You delivered speedily. First time with R Mail. No issues. This time with a person that I can't mention who handed my the package which was partly open and wet. It wasn't raining at the time. He gave no answer as to how it appeared like that. Thankfully, under the bubble wrap, the plastic was intact. Please make sure they delivery safely. I get too many items from these same unnamables left on the yard.
25 May 2026
Reply from Staples UK
Hello, thank you for your feedback. Please accept our sincere apologies your items were delivered in this manner. This is not the service we aim to provide. We have issued an investigation with the Courier. I have contacted you to resolve this issue. Kind regards Staples
Fantastic service as always .
25 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Delivery driver unhelpful
Driver moaned about the slope - sorry we live in Devon and have slopes. Dumped the pallet away from my door and when asked if he could just pop it inside the door said no not allowed kerbside only. Said he could put it a bit nearer. bearing in mind he had something that could lift it with the wheels he had. It would not have hurt him to just pop it inside the front door he didn't have to enter the property. He just dumped it right behind my car so I had to struggle on my own to move it. Not impressed.
25 May 2026
Reply from Staples UK
Hello, thank you for your feedback. Please accept our sincere apologies your items were delivered in this manner. This is not the service we aim to provide. We have issued an investigation with the Courier. Apologies again for any inconvenience caused .Kind regards Staples
Still not received my order.
25 May 2026
Reply from Staples UK
Hello, thank you for your feedback. Please accept our sincere apologies for your items have yet to be delivered. I have emailed you directly to resolve this. Kind regards Staples
I ordered the print paper which had a…
I ordered the print paper which had a long delivery date on it only to find that this date has been delayed even further and I don’t have any paper yet.
I’ve just run out of printer paper and no delivery yet from Staples, not good service
25 May 2026
Reply from Staples UK
Good afternoon sincere apologies for the delays.
Occasionally, items may become out of stock, and we rely on the estimated restock dates provided by our suppliers.
While we aim to meet all due dates, they are not guaranteed.
If a due date is delayed, it is typically due to the supplier's own stock availability.
I hope you can accept our sincere apologies for the inconvenience this has caused kind regards Staples
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Reply from Staples UK
Hello, thank you for your feedback. Please accept our sincere apologies your items were delivered in this manner. This is not the service we aim to provide. Please provide images to csd@staples-online.co.uk once received we can action this for you. kind regards Staples
Easy to use website
Easy to use website
Competitive prices
Speedy delivery
I can't ask for more
24 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Easy to order
Easy to order
Great website
Value for money
Excellent delivery times
And email updates for delivery.
Very reliable
23 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
Excellent company to deal with
Staples is an good company to deal with.I recommend whenever I can.Good customer service ,easy to navigate pages,excellent prices and quick delivery.5 Stars.
23 May 2026
Reply from Staples UK
Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples
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