I have a very strong prescription which is for long distance and reading. This creates a possible issue that my glasses are only good for long distance and reading. At about 10 feet I cannot read the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I have a very strong prescription which is for long distance and reading. This creates a possible issue that my glasses are only good for long distance and reading. At about 10 feet I cannot read the... See more
Company replied
Customer service was great. The sales associate that helped me walked me through the hole rebate process. So super helpful. Give him a 10 out of 10.
The optometrist and manager were delightful and easy to deal with. They had great personalities and made the process fun and enjoyable. I'll recommend east Madison Stanton optical to everyone
NO NONSENSE RIGHT TO THE POINT GLASSES PURCHASE. ALL THE OPTIONS WERE EXPLAINED AND THE COST WAS AT LEAST 1/2 OF THE OTHER STORES WE WENT TO. HE TOOK HIS TIME WITH THE MEASUREMENTS AND WHEN WE GOT TH... See more
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Written by the company
4302 E Washington Ave, 53704, Madison, WI, United States

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have a very strong prescription which is for long distance and reading. This creates a possible issue that my glasses are only good for long distance and reading. At about 10 feet I cannot read the TV or signs. I really feel like the staff did not want to address this and make corrections.

Reply from Stanton Optical - Madison East
Great Customer Service and Timely return for product.
The optometrist and manager were delightful and easy to deal with. They had great personalities and made the process fun and enjoyable. I'll recommend east Madison Stanton optical to everyone
Went in for a 12:30 eye exam and was still not done at 2pm. Glasses are nice but the length of time for an eye exam is not worth waiting that long.

Reply from Stanton Optical - Madison East
Customer service was great. The sales associate that helped me walked me through the hole rebate process. So super helpful. Give him a 10 out of 10.
Staff professional and friendly. Order came in later than date specified why I gave four stars
Great Service , super helpful and efficient but was just trying to upsell a little to much

Reply from Stanton Optical - Madison East
Chandler was great to deal with when I was in an emergency need of glasses, since I broke my last good pair. I am super glad that I picked Stanton this time, and I will be back!!! You will get my referral when asked. Thank you!

Reply from Stanton Optical - Madison East
Ally was so easy to work with. She helped me pick out great frames and never pressured me into upgrades.

Reply from Stanton Optical - Madison East
it was very enjoyable experience. everyone was very professional and I like the glasses that I received.

Reply from Stanton Optical - Madison East
I’d live 30 miles away from Stanton optical. They called me and said my glasses were in I had a total of five pairs of glasses and they told me that they were in, but only three of them came in. I would prefer a phone call when all of my order is complete not just half of it. The first initial encounter with the staff, I forget his name, but he was a terrific sales person always courteous and always wanting to help. I just a little upset that I had to travel the distance that I did to get my glasses and it wasn’t a complete order other than that I always go to Stanton optical because of the service.

Reply from Stanton Optical - Madison East
Same day appointment, staff very helpful and price and wait time on eyewear within a few days, comparable pricing and pickup staff helpful also.

Reply from Stanton Optical - Madison East
Jordan was excellent with the customer service & support. I recommend anyone who needs good quality service! Ask for Jordan.

Reply from Stanton Optical - Madison East

Reply from Stanton Optical - Madison East
I still do not have the correct pair. My pair of glasses came with wrong lens in them, and its been over 3 weeks and still do not have them. Was suppose to get a call back last week and didn't . Had to call back again to talk to someone and they were waiting on a manager to sign off on new pair of lenses and still have no clue when I will get new pair or if I will be getting them... i hate leaving bad reviews but not happy nor do I have the correct pair. The eye doctor i seen was fantastic and the service was fantastic when in the store.

Reply from Stanton Optical - Madison East

Reply from Stanton Optical - Madison East
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.