Good deal free eye exam and two pairs of eyeglasses. Received first pair same day in 30 minutes after exam. Cute frames selection. Awaiting second pair to be made next week because specific lens suppl... See more
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Good deal free eye exam and two pairs of eyeglasses. Received first pair same day in 30 minutes after exam. Cute frames selection. Awaiting second pair to be made next week because specific lens suppl... See more
Company replied
Employee put me on hold for 10 minutes. She claims that she forgets that I was on hold. She doesn't listen as she asked me three times to repeat myself after I gave her the glasses order number and my... See more
Company replied
There was no long wait time, I was taken care of very professionally. The eyewear that I selected was awesome. The prices were affordable. Very pleased with the entire experience. Mr. Brandon, was ve... See more
Company replied
Had a very friendly , upbeat welcome as soon as I walked in! Great vibes! I had just come from another optometrist (2 mistakes , 3 months later & a refund) & was immediately seen. A new eye exam foun... See more
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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790 Skymarks Dr, #107, 32218, Jacksonville, FL, United States

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The glasses that I purchased I can't see out of them
If you are looking for actual, professional eye care, go somewhere else.
First off, they do not disclose upfront that there is no certified optometrist physically in the building. Instead, they put you through a "virtual doctor" setup via video screen. The whole process felt rushed and impersonal, and the results proved it: they completely botched my initial prescription.
I had to waste my time going back for a second exam just to get a corrected prescription. After dealing with the headache of multiple visits, I finally received my glasses, only to find they were physically damaged and noticeably bent right out of the packaging. When I brought them back to be resolved, instead of replacing the defective pair, staff simply tried to bend the frames back into shape by hand. They still fit unevenly and feel weird.
Between the virtual exam shortcuts, inaccurate prescriptions, poor product quality, and lazy fixes, this location is completely unreliable. Save your time, money, and eyesight, find an established, in-person practice instead.

Reply from Stanton Optical - Jacksonville (River City Marketplace)
I was notified that a portion of my order was ready for pick up. Upon arrival I was greeted by a representative from the back of the store. After trying on the new glasses one of the pairs were not correct prescription. I advised that the glasses in question appear to have loose arms on both sides of the glasses, was kind of blown off. Whoever was on the iPad, ophthalmologist I presume, said they would remake the glasses that were incorrect. When I asked the representative if they could change the glasses due to the arms loose and once again, kind of blown off. I left with two pairs of glasses. One of the pairs of glasses was to have transitions lenses and they don’t change at all. The pair of transitions glasses also have loose arms. There has been nothing of quality presented…. I certainly didn’t expect this.

Reply from Stanton Optical - Jacksonville (River City Marketplace)
Brandon helped me pick out the second pair. When the two pairs of glasses were ready he adjusted the fit of the black pair that was tilted.

Reply from Stanton Optical - Jacksonville (River City Marketplace)
Employee put me on hold for 10 minutes. She claims that she forgets that I was on hold. She doesn't listen as she asked me three times to repeat myself after I gave her the glasses order number and my phone number. I ended calling the corporate office for help. I ordered the eyeglasses on July 28 and on August 6 I was trying to find out when will I received it.

Reply from Stanton Optical - Jacksonville (River City Marketplace)
Good deal free eye exam and two pairs of eyeglasses. Received first pair same day in 30 minutes after exam. Cute frames selection. Awaiting second pair to be made next week because specific lens supplies ran low and weren't on hand in store, thus need to be shipped to complete. Quick process to get functional enough eyeglasses.

Reply from Stanton Optical - Jacksonville (River City Marketplace)

Reply from Stanton Optical - Jacksonville (River City Marketplace)
There was no long wait time, I was taken care of very professionally. The eyewear that I selected was awesome. The prices were affordable. Very pleased with the entire experience. Mr. Brandon, was very helpful and knowledgeable. I've been to a lot of places and never received this great service. Thank You!

Reply from Stanton Optical - Jacksonville (River City Marketplace)
My children and I had a wonderful experience everyone was very helpful professional and we where able to pick out some very nice designer frames💚😊

Reply from Stanton Optical - Jacksonville (River City Marketplace)
Let’s be clear glasses great so far. They got my glasses on July 15th and on July 21st manager states still not here. I called customer service and they stated your glasses were delivered already. I also never got my military discount either. The lady that gave me my glasses was pretty good by the way customer service was awful and rude

Reply from Stanton Optical - Jacksonville (River City Marketplace)

Reply from Stanton Optical - Jacksonville (River City Marketplace)
For one they offer me a deal of 139.00 for two pair of glasses eye exam free I went out the door paying close to 329.00 for my glasses I got these glasses but I will be going somewhere else from now on . I wrote a complaint about they message me then they blocked it so I couldn’t message back . Because I will be letting people to be aware of whatever they charge you for . I’m still trying to get use to my new glasses . Because I’m giving them some time to get use to because I don’t even want brother going into that place again that’s how unhappy about them . They could’ve let me know ahead of time of extra charges from the 139.00 I was quoted. And when they message me they said my phone number wasn’t on file that’s another funny thing seeing my phone number right on my receipt.

Reply from Stanton Optical - Jacksonville (River City Marketplace)
Quick got my glasses and vision exam within a hour . Also I only paid 79.00$ exactly for two pairs & an exam . Couldn’t ask for better service thank you .

Reply from Stanton Optical - Jacksonville (River City Marketplace)
I had great service with only one lady in there working she stayed very friendly and up beat we need more people like her.

Reply from Stanton Optical - Jacksonville (River City Marketplace)

Reply from Stanton Optical - Jacksonville (River City Marketplace)

Reply from Stanton Optical - Jacksonville (River City Marketplace)

Reply from Stanton Optical - Jacksonville (River City Marketplace)
it was quick and easy, great experience.
Brandon was phenomenal i think if brandon didn't take care of me i wouldn't have chosen stanton.

Reply from Stanton Optical - Jacksonville (River City Marketplace)

Reply from Stanton Optical - Jacksonville (River City Marketplace)
My glasses broke and I needed a quick turnaround on new pair as I was leaving for an extended vacation. The staff was super helpful and helped me find the perfect frames. The glasses came in ahead of schedule, and lenses were perfect. Thanks to the team at River city, I’ll be able to enjoy my vacation!

Reply from Stanton Optical - Jacksonville (River City Marketplace)
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