I felt some of the up charges were not clear and glossed over. The overall experience took much longer than needed (2 + hours). While everyone is very friendly, I’ve just had more straightforward and... See more
Company replied
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I felt some of the up charges were not clear and glossed over. The overall experience took much longer than needed (2 + hours). While everyone is very friendly, I’ve just had more straightforward and... See more
Company replied
I was new patient to the company and I was nervous. Eye doctor isn’t my favorite appointment to go to, but the moment I walked I was greeted with very friendly and warm smiles it made my experience th... See more
Company replied
I highly recommend Stanton Optical ! They greeted me right away and service is fast ..They were very nice, very respectful. The staff were amazingly helpful very careful with your classes? The staf... See more
Company replied
Over all experience was excellent. Valintina was awesome, I’m glad you went back to the personal touch. The one on one eye examinations is 100% better. I never liked the virtual exams, felt rushed and... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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1742 N Zaragoza Rd, Suite B, 79936, El Paso, TX, United States

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Excelent service all the staff was very helpful and friendly
Was in and out the store within thirty minutes for an eye exam, and new pair of glasses.
I felt some of the up charges were not clear and glossed over. The overall experience took much longer than needed (2 + hours). While everyone is very friendly, I’ve just had more straightforward and better value experiences elsewhere.

Reply from Stanton Optical - El Paso (Zaraplex)
I got an exam for my daughter and was told glasses wild be in 3 days latwr. It’s been 2 weeks and no glasses yet

Reply from Stanton Optical - El Paso (Zaraplex)
I was new patient to the company and I was nervous. Eye doctor isn’t my favorite appointment to go to, but the moment I walked I was greeted with very friendly and warm smiles it made my experience there already great. I did the exam and got glasses all the staff there is WONDERFUL. Belinda helped me out with my glasses and she was delightful. I am already recommending my family to all come here. THANK YOU GUYS FOR A GREAT EXPERIENCE!

Reply from Stanton Optical - El Paso (Zaraplex)
The staff was very friendly and attentive but I was given an incomplete order upon pick up and unable to process my refund until it was complete. I had to call and return to the location rather than the staff identify this themselves.

Reply from Stanton Optical - El Paso (Zaraplex)

Reply from Stanton Optical - El Paso (Zaraplex)
I highly recommend Stanton Optical !
They greeted me right away and service is fast ..They were very nice, very respectful. The staff were amazingly helpful very careful with your classes? The staff makes sure you are satisfied before you leave. I'll be coming back ! 🙂
Thank you Stanton Optical !

Reply from Stanton Optical - El Paso (Zaraplex)
Over all experience was excellent. Valintina was awesome, I’m glad you went back to the personal touch. The one on one eye examinations is 100% better. I never liked the virtual exams, felt rushed and under pressure from the Dr. Once my exam was finished, Luis took it from there and was very helpful, sold me what I wanted with no pressure . He even had a pair of temporary glasses for, because my order was still in route. Best experience I have ever had buying glasses. Thanks

Reply from Stanton Optical - El Paso (Zaraplex)
I spent over $500, and they weren't very clear about the offers or what I was actually looking for. On previous occasions, I could choose the color for any frame, and the cost for the prescription lenses was different. I understand that this time I added an anti-reflective coating and a different lens material, but I was already committed to the $114 eye exam. Maybe it was because of my poor English, but I felt I was treated differently; they also made me wait until almost the very end for the exam—I noticed they took other people and skipped my turn. I also had to wait a long time when I went to pick up the glasses. I had bought two pairs: one was ready very quickly—by the next day—but the second one took a long time, not to mention the wait just to get fitted and be attended to. I won't be buying here again; I used to be a customer, but this last experience was a huge disappointment.

Reply from Stanton Optical - El Paso (Zaraplex)
Literally everyone was amazing and Belinda was so nice :)

Reply from Stanton Optical - El Paso (Zaraplex)
Need to have better communication between the people who answer the phones and the staff that work at the actual locations.

Reply from Stanton Optical - El Paso (Zaraplex)
The whole Stanton Optical team were very knowledgeable and helpful. Janie helped me pick out my new glasses, she was excellent.

Reply from Stanton Optical - El Paso (Zaraplex)
Best Experience ive ever had with the manager and the girl that took my exam . Cant recall her name but it was adriana or ariana but ahe was gteatest help and the manager ufffff explained everything and got my glasses in a week not 2 like they advise you will comeback

Reply from Stanton Optical - El Paso (Zaraplex)
Service not clear on eye exam is not including wellness eye check which is an extra fee added with eyewear…staff member not organized…we (husband and I) didn’t get all receipts or a time frame on when eyewear would be arriving.

Reply from Stanton Optical - El Paso (Zaraplex)
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