I have been putting off getting an eye exam for over a year now and decided to give Stanton Optical at the Fountains a shot. From the moment I walked in the staff were so friendly and kind and very w... See more
Company replied
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I have been putting off getting an eye exam for over a year now and decided to give Stanton Optical at the Fountains a shot. From the moment I walked in the staff were so friendly and kind and very w... See more
Company replied
Wait time wasn’t long. The employees were very attentive, frame selected with me. I had no insurance and Roxanna made sure I got the best promotion. Highly recommend coming to this location. I’ve gone... See more
Company replied
From the very beginning your staff helped me get an appointment to get my eyes checked and eventually a nice pair of glasses with proper prescription... The waiting time was a little too long but in t... See more
Very upset that I was duped by Stanton Optical. I called to make appointments and was told there was a back to school special, wherein, my boys could get free eye exams. I asked if I would be obligate... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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8889 Gateway Blvd W, #1010, 79925, El Paso, TX, United States

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Reply from Stanton Optical - El Paso (The Fountains)
I have been putting off getting an eye exam for over a year now and decided to give Stanton Optical at the Fountains a shot.
From the moment I walked in the staff were so friendly and kind and very welcoming. Every single person working that day showed me so much kindness and patience! I don’t think I can even put into words how amazing the staff was to me! They went out of their way to make me feel comfortable and made small adjustments to try and accommodate me and it made all the difference. I truly have never been anywhere where the staff seemed to genuinely care about the customers! They were extremely professional as well as caring! Thank you again Stanton Optical at the Fountains! You all are amazing!

Reply from Stanton Optical - El Paso (The Fountains)
Be more courteous and respectful towards customers and stop acting like robots.

Reply from Stanton Optical - El Paso (The Fountains)

Reply from Stanton Optical - El Paso (The Fountains)
The staff was on point and the glass s where awesome

Reply from Stanton Optical - El Paso (The Fountains)
Very upset that I was duped by Stanton Optical. I called to make appointments and was told there was a back to school special, wherein, my boys could get free eye exams. I asked if I would be obligated to buy the frames there. Stanton does not take my kiddos insurance. I was told by the representative that I would NOT be obligated to purchase the eyeglasses there as it was to help the community with back to school eye exams. I was told that I could receive the prescription and then buy the eyeglasses anywhere I would like that takes their insurance. Wrong! They received their eye exams and I was told that the representative was wrong and that I would need to pay for eyeglasses out of pocket or the eye exam would no longer be free. This was the only reason I went to Stanton. Money is extremely tight at the moment, as it is for many families in America. ☹️ The person that assisted us explained that it was a miscommunication. I could have just paid for eye exams, but time is of the essence and I believed what I was told by their representative. I walked out of there having paid upwards of $400. 🙄

Reply from Stanton Optical - El Paso (The Fountains)
Disappointed I had no access to doctor at store and am still waiting for DMV paperwork ! Response time not good

Reply from Stanton Optical - El Paso (The Fountains)
Customer service was horrible no communication. I’ll never use Stanton optical ever again.

Reply from Stanton Optical - El Paso (The Fountains)
Johanna was a great help, I liked the vision test, the quality was very good. I received my glasses Glasses quickly. I was very satisfied.

Reply from Stanton Optical - El Paso (The Fountains)
The experience was great been there before great service friendly people and would recommend others to go to Stanton optical to get here Eyewear

Reply from Stanton Optical - El Paso (The Fountains)
Staff were friendly and the service was excellent. This was my first time getting progressive glasses and they explained all my options thoroughly.

Reply from Stanton Optical - El Paso (The Fountains)
They told me the exam was free if I bought two pairs, but that was a lie—I ended up paying half the price. The salesperson never asked me if I wanted a warranty but gave it to me anyway; the manager is a terrible person.

Reply from Stanton Optical - El Paso (The Fountains)
Trying hard for customers satisfaction and took a lot of time until my glasses were finally fixed and I am happy with their efforts they made

Reply from Stanton Optical - El Paso (The Fountains)
When picking up my glasses staff was in a hurry to get me out. Not too friendly. I got my contacts but was not what I ordered. I waited but too long so I left.

Reply from Stanton Optical - El Paso (The Fountains)
It was not what they say get 2 for 79$ but it turns to 249$ not what they are advertising on the site or in the store

Reply from Stanton Optical - El Paso (The Fountains)
My experience was great because my glasses came in time and they look amazing!

Reply from Stanton Optical - El Paso (The Fountains)
When I placed my order for delivery, I specified USPS will not deliver to my physical address because I live in a rural area. The assistant who helped mr reassured me it will be delivered through UPS, NOT USPS. So I gave her my physical address for delivery. I later received an email it will be delivered with USPS, I called the customer service number to confirm. I was informed it will be delivered by UPS. I called again today for status of my order. I was informed it will be delivered through USPS, UPS. I informed the rep it will be rejected by the post office (USPS) because they do NO deliver to physical address. The rep called the El Paso TX location to make the changes but couldn't reach anyone. I was told to wait for a return phone call and make the changes. I told her I did inform the associate when I made the order and a second time I was reassured it would be mailed through UPS. I'm upset because now I won't be able to receive my package even after explaining the situation with USPS. Next time listen to customers and reasons why certain deliveries are not an option!

Reply from Stanton Optical - El Paso (The Fountains)
They did a good job with my prescribed glasses very satisfied

Reply from Stanton Optical - El Paso (The Fountains)
Idk im 12 but the glasses that i got were tuff. Id low key recommend stanton to the hbs. Aight peace

Reply from Stanton Optical - El Paso (The Fountains)
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