Stan. Reviews 

167
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers were let down by their experience overall. Active customers frequently reported highly frustrating technical problems, including constant video buffering, lagging streams, and sudden connection dropouts during live sports broadcasts, major matches, and regular television shows. Subscribers also expressed deep dissatisfaction regarding escalating monthly subscription fees, mandatory sports package add-ons, ongoing difficulties with account management, and the unexpected introduction of commercial advertisements into previously ad-free programming. Though some reviewers were happy with the platform, they praised the superior sound quality, a solid movie selection, and reasonable monthly pricing for their top tier subscription plan.

What people talk about most

Service

Reviewers express profound dissatisfaction regarding the service, frequently highlighting frustrating... See more

Subscription

Users describe negative interactions with subscription fees and services, citing high monthly costs for... See more

User experience

Customers expressed deep dissatisfaction with the poor user experience, highlighting constant buffering,... See more

Product

Customers consistently note ambiguous experiences with product, highlighting a broad selection of movies,... See more

Price

People report negative experiences with price, expressing frustration over increasing subscription costs and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Previously used Stan, cancelled ages ago, however recently received an email with a $2 a month for 2 months to re-activate the account on Basic Plan. Well, ignoring content, the continual buffering... See more

Rated 1 out of 5 stars

I’ve added Stan Sport to my base package at an extra cost of $17 (now totalling $37 per month) so I can watch EPL games. But this service is absolutely appalling with constant interruptions and buffer... See more

Rated 1 out of 5 stars

The quality of goal rush or not a 4k production is like a dual up connection and virtually unwatchable. They have also axed about 50% of analysis shows and more expensive than optus that was more co... See more

Rated 1 out of 5 stars

Literally the worst service ever received. I canceled my account, they then put it back on and continued to charge me and when I contacted them for a refund and finalised cancellation, they returned 1... See more


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 94168856924

  1. Movie Streaming Service
  2. also in
  3. Movie Rental Store
  4. Movie Theater

Information provided by various external sources

Stan is an Australian streaming company which offers selected movies and TV shows by subscription.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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1.3

All reviews

(167)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

great show to watch, if you're into absolute crap! 'Memory of a killer'

New series Memory of a killer. This is just bad! Corny script. Every cliche in the book from the lines, the expressions of the actors to way lines given. The dialogue. The acting, unfortunately Patrick Dempseys is the worst. Why is Stan showing it when a premium is paid in order to watch supposed better content? Don't waste your time, no effort given. If the producers obviously cant be bothered, why should the consumer? Obviously sh*t! Everybody involved would have known With those scripts how can the acting be any good? Yet the main charater, who most certainly has done far better work seems content to blunder on,, why?,,,. Dont watch.! Or, I told you so!

29 January 2026
Unprompted review
Rated 2 out of 5 stars

Ads in Stan subscription

Stan has started putting Ads into it's paid subscriptions.

I’m very disappointed that Stan has started including advertising within the sport subscription. I’m not willing to pay for a service that charges a full subscription fee and then still subjects customers to advertising — it feels like double dipping.

Had I known that Stan planned to introduce advertising into a paid subscription, I would never have signed up.

Very poor form.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

The absolute worst

The absolute worst. Constant buffering during normal tv shows. Literally a one second buffer every 10 seconds. Infuriating. Never happens during Netflix, Disney, Amazon prime, foxtel go, kayo etc etc. Sort it out

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Literally the worst service ever…

Literally the worst service ever received. I canceled my account, they then put it back on and continued to charge me and when I contacted them for a refund and finalised cancellation, they returned 1 of the 3 months after 10 emails back and forth. They play dumb, go around in circles and ignore your concerns until eventually you give up or they just make the choice for you. Waste of time dealing with them. I’d just email them the issue and then go straight to ACCC and fair work NSW.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

I dont even want to put one star

I dont even want to put one star . You took my money for all thistime all I can watch is a black screen no matter what the title says. Everything is black ; in this new year please I dont want to see this screen ever again in my life.
from this day please stop taking my money for a black screen movies.

2 January 2026
Unprompted review
Rated 2 out of 5 stars

During live EPL games I get regular…

During live EPL games I get regular millisecond glitches/stops, movies are fine, sport panel shows are fine, every other streaming service is fine, Netflix. Prime Disney but live football games present this issue and Stan cannot explain. Ive reset everything but it cannot be my internet, 700mbps surely enough. I think ACCC will need to hear about this and give me a partial refund

29 December 2025
Unprompted review
Rated 1 out of 5 stars

PPV trap

Happy to pay the $50 to watch a fight night but they make you need to sign up to a monthly plan. Then you have the hassle of trying to turn the plan off as they increase the prices. You should be able to just watch PPV. Looks like I’ll watch the replay on YouTube and save my $50

6 December 2025
Unprompted review
Rated 1 out of 5 stars

The most pathetically useless streaming…

The most pathetically useless streaming service around. They have a monopoly on rugby coverage in Australia meaning you are compelled to use it if you want to watch the rugby, it routinely gives issues with logging into my account and account verification which has prevented me from using the service on more than one occasion, Stan Sport can only come as an add-on to their normal service meaning you have to pay a minimum of around $30-35 a month even if you only use it for the rugby, and then on top of that, EVERY single game I’ve watched through the service has experienced this varying degrees of lagging, resolution issues or has flat out frozen indefinitely which defeats the entire purpose for having the service, and i’m not just talking live coverage, even replays that are weeks old have frozen and refused to play. The amount they charge for what little they provide is essentially theft.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Constant buffering during both live and replays of EPL games

I’ve added Stan Sport to my base package at an extra cost of $17 (now totalling $37 per month) so I can watch EPL games. But this service is absolutely appalling with constant interruptions and buffering during games not live and during replays!! I am now considering cancelling the subscription as Stan obviously won’t do anything about this (so many 1 star reviews saying so). Rubbish streaming service and I don’t have any issues with any other service.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Too many issues

Constant log ins two to three times a week at the worst possible times...lack of good movie content, it's really dismal.. This used to be good but what has happened??
Don't bother with this streaming service. Not worth all the issues & they don't care trying to fix them.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Forced ads on replays on a paid subscription

I’ve watched the All Blacks replays the last two weekends and Stan has put in forced ads on sporting replays that get longer after each break. Before kick off I was forced to watch 2 minutes of ads, at haft time 3 minutes of ads and at full time 3 1/2 minutes of ads. Why am I paying a subscription fee if I am being forced to watch ads on replayed sport??!!

I had issues with my wifi for one of the games(which is not stans fault) but each time my connection dropped out I was then forced again and again to watch the same ads pointing out I am paying for this service.

And when I reached out to stan they simply said they have introduced ads from July.

I’ll be cancelling.

16 November 2025
Unprompted review
Rated 1 out of 5 stars

Stan sport, what a fizzer

The issues with Stan sport streaming are so many and varied it is impossible to outline them here. We have tried to fix things ourselves, purchasing an upgraded modem and paying to have a hard wired connection at Stan's suggestion. Stan staff members always try to shovel blame on our equipment, but given their service will be fine from time to time and rubbish on most other occasions, it is hard to believe that the problems are at our end.
We are now paying $42 per month for a completely unsatisfactory service and Stan doesn't appear to care, refusing to call and advising remediation can only take place by messaging. The only reason we have Stan is for the Rugby but we will have to consider our options. We are also in the process of lodging a complaint with the Telecommunication Industry Ombudsman and suggest that everyone else with a Stan problem do likewise.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Has to be the worst streaming service…

Has to be the worst streaming service on the planet. Constant crashes and buffering issues while trying to watch live football. They say it’s my internet but I have 100mb service on NBN and don’t have any issues with other services. Dreadful.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Stan EPL quality is awful

The quality of goal rush or not a 4k production is like a dual up connection and virtually unwatchable.
They have also axed about 50% of analysis shows and more expensive than optus that was more consistent viewing experience.
Seems they only care about money and Australian s are being ripped off again.

2 November 2025
Unprompted review
Rated 1 out of 5 stars

Stan sport = lag sport

Stan sport = lag sport. The football buffers constantly throughout games. Even the replays are bad to watch. Bring back Optus.

20 October 2025
Unprompted review
Rated 2 out of 5 stars

Disgusting: most expensive and still forces ads

Disgusting forcing us to pay 30+ AUD per month and then putting 3.5 minutes of ads before we can watch the content? I just wanted to watch a football match with my kid and he had to watch whatever content from this ads before. Trully disappointed.
Aside from that, good system in general, otherwise I would give 1 star.

19 October 2025
Unprompted review

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