StakelumReviews 

328
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick delivery and the overall efficiency of their orders. Many people were delighted with the products, often noting that items were exactly as described and well-packaged. The inclusion of free gifts and treats with purchases was a pleasant surprise for many consumers, adding to their positive experience. However, some customers mentioned issues with delivery timing, particularly when it conflicted with busy schedules, indicating a need for more flexible delivery options or better communication regarding arrival times.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and value of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the quick... See more

Service

Reviewers consistently express satisfaction with the service, describing it as lovely, professional, and... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering from the website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 2 of the Lego Botanical Bouquet of Pink Roses sets during the sale for National Lego day. After the long weekend I received my order and to my surprise I was given a free Lego gift animals s... See more

Company replied

Rated 5 out of 5 stars

Placed an order with Stakelums and I selected wrong delivery option and contacted Stakelums and absolutely no problems to change it for me. Also some items weren't in stock and they made sure I was re... See more

Company replied

Rated 5 out of 5 stars

I purchased the lego over the 20% weekend sale. It cane with a free mini lego set, some sweets, and was perfectly wrapped!! It I ordered it on a Friday night over a bank holiday weekend and it arrived... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish. They double-checked details with me and were immediately after purchase and assured me they would look after my request in the notes section. Dispatc... See more

Company replied


Company details

  1. #1 of 4 best companies in Office Supplies Store
  2. #2 of 9 best companies in Children's Toys Store

Written by the company

We are a family run Irish based located in the heart of Thurles Co Tipperary. Stakelums has been in business for over 50 years and through its unique and customer valued service aims to bring a healthy work life balance for everyone. As the lines between work and home blur, we find ourselves time poor and at Stakelum we are committed to bring our high-quality broad range of products and service to our customers, where they are and when they are needed, while office supplies are still at our core, we now here to serve across Work, Learn and Play.

Stakelums helping you create a healthy work-life balance

Written by the company

We're with you every step of the way
www.stakelumstore.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

328 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(328)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent to deal with,quick postage…

Excellent to deal with,quick postage and added notes and sweets made a lovely friendly touch,would definitely deal with again 😊

31 July 2023
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Reply from Stakelum

Hi Janet, Thank you so much! We're thrilled you enjoyed our service and personal touches. Looking forward to serving you again! 😊

Rated 5 out of 5 stars

Extremely happy with service provided by that company.

Ordering online was quick and easy. Delivery very fast and well packed, small parcels wrapped as a gifts which I found out very cute as order was for my daughter. On top of that she get a bag of sweets and grateful letter.
Extremely happy with service provided by that company. Highly recommended.

31 July 2023
Rated 4 out of 5 stars

Always good and reactive service.

Always good and reactive service.
there were a number of books that I was nto able to find on the website search function though. They are currently working on these.

21 July 2023
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Reply from Stakelum

Thank you for your feedback, Mark! We appreciate your valuable input and will strive to improve this going forward.

Rated 5 out of 5 stars

Amazing service as always

Amazing service as always, great to shop local.

18 July 2023
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Reply from Stakelum

Thank you, Theresa! Your support means the world to us. Shop local, always appreciated! 🙏😊

Rated 5 out of 5 stars

School Books Online Ordering and Delivery

Excellent service and quick delivery. Fantastic communication through all stages of the process. Lovely local business and the bag of jellies in the order is a lovely touch 😃

6 July 2023
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Reply from Stakelum

Thank you very much, Jennifer, for taking the time to leave us a review. It is greatly appreciated!

Rated 5 out of 5 stars

Fast & efficient delivery....with a…

Fast & efficient delivery....with a lovely suprise of sweets in the box...a happy little boy in this house😁....always love to shop in stakelums, staff are soooo helpful.

10 July 2023
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Reply from Stakelum

Thank you so much Lisa for leaving us such a heartwarming review! We're thrilled to know that our fast and efficient delivery brought joy to your little boy with the sweet surprise. 😁🍬

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, top quality bag!
even recieved a lil note from Larry with a bag of sweets for my lil women wishing us a wonderful summer! Nice touch♥️

4 July 2023
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Reply from Stakelum

Thank you Valerie for your wonderful review! We'll make sure to pass it onto Larry. Your support means a lot to us.

Rated 5 out of 5 stars

Excellent service and good value

Excellent service and good value, arrived on time said plus bag of jellies was a nice gesture that you just don't see anymore. Simple but just nice.

2 July 2023
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Reply from Stakelum

Thank you so much Shauna for your kind words! We're thrilled to hear that you appreciated our excellent service and found value in your purchase. We're glad the bag of jellies added a special touch to your experience.

Rated 5 out of 5 stars

Fast shipping,plus was lovely surprise…

Fast shipping,plus was lovely surprise jellies and thank you note.Definitely will be purchasing again 😊

13 June 2023
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Reply from Stakelum

Thank a million Oksana for feedback! We're delighted that you enjoyed our fast shipping and the lovely surprise of jellies and thank you note. We can't wait to have you back as a valued customer!

Rated 5 out of 5 stars

Great Service

Emily helped me a great deal with this years book list order. Thank you so much for making this task a breeze Emily. I will definitely be back.

23 June 2023
Unprompted review
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Reply from Stakelum

Thank you for your kind words! We're delighted that Emily could assist you with your book list order. Making tasks a breeze for our customers is what we strive for. We look forward to having you back soon! We will make sure to pass this on to Emily.

Rated 5 out of 5 stars

Best ever customer experience!

By far I received the best customer experience ever from Denise in Stakelum! She talked me through all options for maintaining my pool, placed an order for me and i received all products the next morning. A really nice touch was the personal note and bag of Hariobo's included. Well done Stakelum!

22 June 2023
Unprompted review
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Reply from Stakelum

Thank you so much for your heartfelt review Niamh! We're thrilled that Denise provided you with the best customer experience ever at Stakelum. It's wonderful to know that her assistance and guidance in maintaining your pool were appreciated.

Rated 5 out of 5 stars

My order was processed very fast and I…

My order was processed very fast and I had my order within 24hrs. Excellent service.

14 June 2023
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Reply from Stakelum

Thank you for your wonderful feedback Ann! We're thrilled that your order was processed quickly, and you received it within 24 hours.

Rated 5 out of 5 stars

Pool cover order

The service was very efficient and delivered very fast

13 June 2023
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Reply from Stakelum

Thank you Raymond for your kind words! We're glad to hear that you found our service efficient and were pleased with the fast delivery. We appreciate your feedback and hope to serve you again in the future.

Rated 5 out of 5 stars

10 foot pool

We had a small problem with our newly ordered pool and Helena was amazing in helping us resend thisafter. The matter was resolved for the weekend! Thanks so much for all the help, staff are amazing

28 May 2023
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Reply from Stakelum

Thanks very much for taking the time to leave us a review Lisa it's greatly appreciated, hope you're all enjoying the pool 😁

Rated 5 out of 5 stars

Ordered the Tuesday morning and it was…

Ordered the Tuesday morning and it was here on the Wednesday, great service, everything in-stock at a good price will definitely be recommending to my friends

5 June 2023
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Reply from Stakelum

Thanks very much Sarah we really appreciate the feedback & delighted you had a positive experience with us 😁

Rated 5 out of 5 stars

Really quick delivery and a surprise…

Really quick delivery and a surprise packet of jellies inside which my little girl was delighted with (lovely touch)

5 June 2023
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Reply from Stakelum

The jellies went down a treat by the sounds of it Sinead😁 thanks very much for shopping with us!

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