Stagecoach Bus Reviews 539

Exeter, p bus just unreliable or will just drive by stops 8/3/2025 4:50 form odean did care about his waiting passengers and just drove passed

Either late or don't show up at all. Sort it out Aberdeen and Aberdeenshire. It's a joke! Still pathetic.

Yet again bus didn't turn up , shocking service . This is why people don't want to use public bus service

Waited over 50 minutes for a bus that never turned up, 4 buses in row not turned up, really bad service, 25 from woodhouse to Sheffield also buses change at woodhouse in Sheffield and fill the bus stop up making passagers have to walk on the road to catch alternate services, very dangerous

Cardiff 132 cancelled 2x not turning up useless for them to say to use more

Another beautiful day in London, no bus 173 towards becton for half hour. And 5 buses "not in service" passed by

The Basingstoke buses 8 and 76 both haven’t shown up or been on time. I’ve been waiting for an hour for either to come, one (number 8) originally came 15 minutes early regarding me missing it. So I came back a few minutes later and the next number 8 just hasn’t shown up? So whatever, I decided to wait 10 minutes longer since in 10 minutes there’s a 76. WHERE IS IT!?!? it was due 6 minutes ago and there’s nothing! It’s 9pm I’m just a teenage girl like dude I just wanna get home.. wait nvm it’s here rn

17 bus to Aintree Hospital, Liverpool.
London Road stop.
I arrived at 09.47. I missed earlier bus by 2 minutes. That was my fault.
Three consecutive buses then failed to arrivet:
09.57
10.09
10.21

10.33 bus arrived at 10.35 with driver looking stressed and bus overflowing.

There's a diversion, but it doesn't account for this level of delay

In Exeter, Stagecoach buses are very unreliable. A year ago I wrote and spoke to a responsible person at Devon council about buses 'disappearing' from the app when they're late. They said they knew of the issue and was trying to fix it. Today my bus was so late it dropped off the app and others were 30-45 mins late! Now I'm late for work. Get it together!!

1st bus cancelled, second one driver speed up as I was half way up the stairs with my 3 year old then when we were getting off obviously couldn't be assed to wait as we were coming down the stairs shut the doors untill I shouted to wait no sorry just stared at me.

Changing the bus route for the 98. How the hell is my brother meant to get to school? You’re missing out a whole village.

I can understand why this Dog of a company has a terrible rating, it's not just the fact that buses never appear leaving paying cusomers , often elderly, literally out in the cold- my recent exerience was Northampton to Market harborough - the bus simply faild to ruen up causing my son to miss a driving test - no explantion, not even a sniff of apology - disgusting attitude to passengers - they are not comeptant to provide a public service

Poor customer service. I wrote to Stagecoach to raise my frustration about the lack of clarity over their short journey fares, which should be £1.80. The response I received was simply to send me a screenshot of the £2.60 fare for a 3-stop journey on a 10K route (between Canterbury and Whitstable). When I responded asking for clarity re. what constitutes a short journey, I was ignored. After several days, I asked again and was still ignored. I then phoned and when I asked again what constitutes a short journey, I was told that they couldn’t tell me. I would just have to keep putting in different stops on the journey planner to find out. This is ridiculous. Stagecoach is clearly a company that does not have its customers at heart and will do their level best to charge as much as they possibly can. Their lack of responses on TP to any of the mostly poor reviews is a good indication of how little they care. Appalling.

Fed up with Cheltenham to Gloucester 94 Sunday service. They have a 94 service which goes via several villages and a X94 which goes via the A40 avoiding the villages. Either they prefer to concentrate on the shorter route or the drivers are getting confused and going via the short route leaving elderly people or people with young children waiting over 30 minutes for the next bus. Have asked them a couple of times to investigate but they don't seem bothered as I never hear anything. Only way to complain now a days is directed to the CEO?

Wot dirty buses miserable staff missing buses late buses cold buses n the cheek to raise fares on a cold morning dreadful I'm diabetic n to keep warm ride buses all over Sunday service appalling it may be Sunday people still need buses

Come on stagecoach clean ur buses

Never ever use stagecoach!!! The bus service itself is always late or dosent show up at all with no warning. Tried to get on the bus today with a bus pass I have paid 300 pound for a few months. Was told I was “out of range” and they couldn’t accept it? WTF?? Now going to be late for work again due to the stupid bus drivers. Honestly use any other service than stagecoach if you can

I sent them a couple of issues I had and they didn't even bother to respond. Awful awful company.

I wouid like to thank the driver of the 88 bus in Sheffield and a very kind fellow passenger who recently retrieved and returned the wallet my father dropped when leaving the bus near the northern General hospital.
The passenger informed the driver who stopped the bus and waited for the passenger to return my father's wallet to him.
It's gratifying to know that there are still good people in this world.
Thanks again from myself and my father.

I really try hard to give constructive feedback, but I can't. I feel generous and I am giving 2 starts instead of one.

28 January 2025 7.16 X18 bus from Leamington to Coventry was cancelled. I already mentioned this in a previous review. On the return journey, same day, the 16.33 x18 bus there was a 20-mins delay. There is a systemic issue that Stagecoach do not want to fix. You can't keep hiding the problem behind the "external factors". Taxi company era earning a lot of money...

Despite the COVID fund and an increased stipend from the Scottish Government Stagecoach has steadfastly refused to reinstate most the rural services they cancelled during the lockdown.
Instead they have increased urban routes to push up the mileage rates, using that as a mechanism to reduce their rural service.
In our village it really is ridiculous, you can get one bus into town at 10:38 and you have to return at 12:18, otherwise you are stranded. There are simply no other buses and, should wish to go any further than the local town, it would need to be an overnight trip.
Stagecoach's contempt for rural customers is absolutely jaw-dropping, they seem to treat us as little more than an annoying inconvenience and have no interest in improving the service they offer us, they are seemingly content to leave us as second-class citizens for whom travel is an undeserved luxury.