Staffs Appliance Centre Reviews 

1,662
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. People frequently describe the exceptionally helpful and polite staff members who go above and beyond to provide outstanding support during purchases. Consumers consistently appreciate the remarkably fast delivery service, smooth communication processes, helpful courtesy phone calls, and competitive prices offered across the entire product range. Though some customers experienced delivery challenges, such as delayed arrivals, damaged packaging, or difficulties with properties featuring limited access. A few reviewers also mentioned initial notification gaps, pallet deliveries requiring large lorries, and occasional instances where delivery drivers declined to move heavy items further down the property.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth processes and... See more

Staff

People report overwhelmingly positive experiences with staff, highlighting helpful and friendly service from... See more

Service

Users describe positive interactions with service, highlighting great communication and helpful staff.... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in perfect condition, are... See more

Customer service

Customers had positive experiences with customer service, consistently praising the responsive, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant company, I would highly recommend. They offered the best price for my new washing machine, communication was great through email confirmation and a friendly professional call from a real per... See more

Rated 5 out of 5 stars

Excellent from start to finish. We went on a Saturday to buy a washing machine. The gent was very helpful and friendly, as well as being able to offer the right advice. We purchased one and they b... See more

Rated 5 out of 5 stars

The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... See more

Rated 5 out of 5 stars

Fantastic customer service. They kept two orders for me, for months in their showroom without charge. Always very responsive and helpful on email too. The products are in perfect condition.


Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Written by the company

Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,662)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing shop

I was reluctant to buy from this shop, but everything from placing order to delivery was impeccable. I ordered an exhaust fan for the kitchen and it came quick, clean, properly wrapped. It had everything it needed. Now, whenever I need anything in the house, I look on here first. I can't recommend it enough!

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Helpful & friendly service

Second time we have used SAC & Darren was friendly & very helpful again. Would not hesitate to recommend to any friends or family. Great local company, we are very happy customers.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional value for money

I purchased a Bosch washing machine (retailing at well over £750) for just over £400 delivered. It was an ex-display with a few small cosmetic marks which were barely noticeable but who cares anyway as long as it functions as it should, which it does.
Purchasing was easy via their website which showed every detail of the marks so I knew I had got a very good bargain before I even received the item.
Delivery was within the 5 days stated on their website and came very well packaged.
I couldn't be more pleased with my purchase from Staffs Appliance Centre.

9 September 2024
Rated 5 out of 5 stars

Ace shop

Going in the shop been left alone to browse. Darren came out just to let us know he was there if we need anything. Which we bought a cooker and a fridge freezer. Darren explained everything really well. Delivery was fast to lovely men with respect in are flat as new carpets so they put over shoes on.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Had a problem with a cooker …

Had a problem with a cooker I had bought 9 months ago. The staff were extremely helpful and the warranty was dealt with and with no hassle at all. You tend to only know how good a company is when there is a problem, and SAC came through with flying colours.

4 September 2024
Rated 5 out of 5 stars

I was delighted to find the Neff…

I was delighted to find the Neff microwave/oven at such a good price. It arrived on time and its condition was exactly as stated. I did have a query at one point and I was answered promptly and fully. I would be happy to use SAC again and recommend them.

30 August 2024
Rated 5 out of 5 stars

Best in Staffs if not whole UK

Fantastic clear, knowledgeable customer service from Darren. Same day delivery. Genuine, helpful, courteous, huge choice of stock. My new fridge freezer is superb and Staffs Appliances one of the best retail suppliers I've ever come across.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

I Bosch fridge

I saw a B grade Bosch fridge on their website. Asked if they would hold it until the next day. They did.
Super service, great price.
Will use SAC again.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

A 1st class service from SAC …

A 1st class service from SAC we were given lots of information about the washers, we decided what washer to purchase and within 24 hours it was delivered the delivery was tracked and the guys even phoned me to
Confirm delivery time . One very happy customer thank you .

9 August 2024
Unprompted review
Rated 5 out of 5 stars

A great experience and peace of mind

A very quick and easy experience from first walking in the shop to having our fridge freezer delivered. The staff were helpful, friendly and certainly not pushy. The prices are very competitive with a wide choice range on all appliances and delivery was within a reasonable time. I would totally recommend a visit to this shop.

7 August 2024

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